Mokee Reviews

Name: Mokee
Address: Suite 144, 8 Shepherd Market, London, City of Westminster
Rating: 4.81

4.8 Rating 1,002 Reviews

96 %

of reviewers recommend Mokee

4.8

Based on 1,002 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mokee:

In its 10th year of operation, Mokee has become renowned for its expertise in manufacturing high-quality, modern nursery furniture and accessories specifically designed for babies and children. Having sold more than 30,000 cot beds, Mokee has brought happiness to babies all over the world. Our beds are exclusively produced in Europe, utilising wood sourced solely from European forests.

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Email:

tlc@mokee.eu

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently received our delivery for the cot and the mattress. Everything arrived in 2 days. The dusty aqua cot is absolutely stunning. The mokee customer service was very helpful in guiding us to the right size of the cot and the mattress.”

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Posted 1 year ago

“Playpen had broken and dangerous wood. Avoid!!! Obviously returned.”

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Posted 8 months ago

“Awful quality and difficult to return, the “customer advisor” was rude and unprofessional. An inferior product for the price, stay away from these cots.”

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Posted 8 months ago

“Slow delivery and not of the quality that was expected. Returned and used another brand.”

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Posted 9 months ago

“Good service and delivery - the playpen feels very sturdy and is easy to put up and down. Very aesthetically pleasing! Would recommend and purchase again.”

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Posted 1 year ago

“We were gifted our wool nest in 2019 for our first born, we'd like to reuse it again for our second born, but have been advised that we can't purchase a replacement foam mattress - our only options are to purchase another wool nest (as the foam mattress comes free with it) or pay £129 for an aloe vera mattress, which is £30 more than the wool nest with the free mattress. We're really disappointed, as this feels like a massive oversight by Mokee and our decision to invest in a wool nest doesn't feel very sustainable. In addition, we were gifted the wool nest stand and it is fairly poor quality. We had to get replacement parts for it, as it didn't go together properly initially, and even with the replacement parts it has always very loose/wobbly. One of the socket head screws never fully screwed in despite all of our efforts.”

Helpful Report

Posted 1 year ago

Hi. You have posted a different review on trust pilot, which you have then edited and have now posted here. We have replied to you earlier. The Woolnest moses basket is very beautiful and a must have. The Woolnest moses basket is one of our best selling product and we have sold thousands of these We are sorry to hear about your experience about purchasing another mattress. The mattress that is available with the woolnest comes directly from the manufacturer as part of the bundle and is not sold separately. We do sell our high quality aloe vera mattress which you have decided not to buy. You have not mentioned anything about the stand to us. You purchased the Woolnest Basket and the stand in 2019 and have come back to us after 4 years. The stands are of very high quality and we have never received any complaints. Please could you check if you have the original mokee woolnest stand. Thanks. The Mokee Team

Posted 1 year ago

“Un service au top ! Merci pour tout , livraison ultra rapide et service client très réactif. Nous avons eu un petite problématique sur le produit commandé, tout à été réglé en moins d'une semaine , je n ai jamais vu ça ! Un immense bravo et merci 😍”

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Posted 1 year ago

“Good client service thanks to thé CEo”

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Posted 2 years ago

“Attention au premier lavage les draps pour le couffin rétrécisse et donc ne sont plus utilisable … j’ai rarement vu cela. Il faut les laver à Max 30 degré mais lorsque votre bébé a un soucis de couche 30 degré n’est pas suffisant. Je ne conseille vraiment pas.”

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Posted 2 years ago

“Nous sommes ravis par l achat d'un lit midi Mokee pour notre bout de chou. La livraison était rapide, le matelas est de bonne qualité et confortable. La qualité du bois de notre lit est irréprochable. Quant au service client, je les félicite pour leur écoute et professionalisme. Je recommande vivement cette marque.”

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Posted 2 years ago

“Excellent produits, très bien pensé, de bonne qualité, 20/20 :-)”

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Posted 2 years ago

“Really lovely and well designed cot. Gorgeous colour and easy to assemble”

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Posted 2 years ago

“Thanks for a speedy delivery. The item was just as describe and couldn't be happier.”

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Posted 2 years ago

“Livraison rapide, excellent rapport qualité-prix, beaux matériaux, montage facile. Que du + !”

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Posted 2 years ago

“Informée le matin par mail que le colis allait être livré par UPS le matin même , il aurait été pertinent de me prévenir en amont Le tiroir est compliqué à monter et a quelques traces sur le bois Le lit est confirmé à nos attentes”

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Posted 2 years ago

Bonjour, Tout d’abord merci d’avoir pris le temps pour partager votre expérience d’achat. Nous regrettons d’apprendre que la livraison de votre commande vous a porté préjudice. Cependant, nous tenons à préciser qu’un lien de suivi est envoyé à chaque client au moment de l’expédition de la commande. Ce lien permet de suivre l’acheminement de colis et indique la date et les créneaux horaires de livraison. Concernant le tiroir, nous vous prions de prendre contact avec notre service après vente à l’adresse mail tlc@mokee.eu. Nous serions plus que heureux de vous aider pour l’assemblage de votre tiroir et procéder à l’échange des éléments abîmés. Restant à votre écoute,

Posted 2 years ago

“Livraison rapide”

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Posted 2 years ago

“Delivery in time. Quality product”

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Posted 2 years ago

“Product deliver on time and great quality !”

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Posted 2 years ago

“The customer service has been exceptional. I have had almost a dedicated customer service advisor who has been very helpful. Unfortunately I had to return the Moses basket as it had been purchased as a gift but due to the lack of space it had to be returned. Hopefully I will be ordering from here again in the future. Thanks again :)”