Name: Mogo Direct
Address: 9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire, Hemel Hempstead
Rating: 4.63

“Very easy to order delivered several days after promised delivery.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order but apologise for the delay in delivery. We will use your feedback to improve our service going forward. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“I haven’t received the fold up desk and chair delivery should of been on 29th July and I worked from home that day. I phoned on Friday evening and left a message so hopefully will be told why my order didn’t turn up.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are sincerely sorry that the delivery of your order was delayed, and will of course use the feedback provided to improve our service going forward. Our sincere apologies for the inconvenience caused. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“My order did not arrive so I rang Mogo who immediately sent a replacement. Godd service thankyou.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Excellent service, received from company. Fast delivery times. Product is just as we wanted”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Seema who we dealt with was excellent. Kept us informed. There was a delay in delivery caused by some internal communication issues - but Seema kept us informed”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received. We apologise for the delay with delivery and sincerely appreciate your patience throughout the process! If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“I am very pleased with the 2 reclining chairs we purchased, they are lightweight and well built, good quality with a good finish, and it's easy to adjust the backrest position while sitting in the chair, they are very comfortable providing a good level of support, ideal to sit in for a few hours relaxation.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“I don’t normally write reviews but I was really impressed with Mogo after I received a delivery date that was going to be too late for me. When I contacted them (on a Sunday) by email they immediately rescheduled the delivery for an earlier date. This really helped me. They could improve their website by giving an estimated delivery date when you order, to avoid the above happening. Overall very impressed with their service.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are really pleased that you are happy with your order and with service received. We have, of course, made note of your feedback and will be working towards adding accurate lead times to our website. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again and wishing you a wonderful day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“We purchased Comfort 28 Folding Chair Bundle - 28 Chairs & Trolley. Whilst the chairs are perfect (we used them all today for an afternoon tea), the trolley is not big enough for 28 chairs and only securely holds 24. As soon as we move the trolley, the 7th chair on each of the 4 racks topples off! I feel like the trolley was not designed for the 28 chairs it comes with or we've been sent the wrong trolley perhaps?”

Helpful Report

Posted 2 years ago

Good evening, Thank you for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are sorry to hear of the difficulties you initially experienced with the trolley. We understand, however, that this was investigated and a conclusion was reached that when correctly loaded, the trolley comfortably held all 28 chairs. We have since received a repeat order from you for the very same bundle, and we are genuinely thrilled and grateful that you chose us once again - thank you. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. We look forward to working with you again! Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Delivery of part of the order was delayed, the company did keep us informed.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct - we sincerely appreciate your custom. We are sorry for the delays experienced and where possible, will move forward mindfully to ensure the same issues don't occur again or cause any further inconvenience. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Order was promptly and efficiently dealt with. Also a quality product - thank you.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct - we sincerely appreciate your custom We are really pleased that you are happy with your order and the service received - thank you for your kind words. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“We contacted Mogo again, to increase the number of chairs we had previously bought in 2018. We received excellent information and customer service from both Ellen and Seema, and we have now received our order, and we are very pleased and happy that we use Mogo Direct again”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are really pleased that you are happy with your order and the service received - thank you for your kind words. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again and wishing you a wonderful weekend day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Easy to order. Product of high quality and reasonably priced. Delivered on the promised date by a very friendly, efficient and co-operative driver.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are really pleased that you are happy with your order and will of course use and enjoy it for a long time to come. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again and wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“I was delighted with the service especially from a lady called Ellen.She was so helpfull throughout all my enquiries. Regards Ian Clarke”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are really pleased that you are happy with your order and will of course use and enjoy it for a long time to come. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again and wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“When I placed the order delivery was for Wednesday 26/1 however, the confirmation of the order was for Friday 28/1 between 8.00-18.00 hours, I waited in all morning for the delivery at 12.17 hours a text said the delivery would be Monday 31/1. Very poor service I would not purchase from Moho again.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are sincerely sorry that the service provided was not to your satisfaction - this isn't the experience we would like any of our customers to have. The delivery was unfortunately delayed owing to an issue at the depot. We apologise for the inconvenience caused. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“The service has been excellent, but the delivery driver was quite curt. Other than that the service has been excellent”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are really pleased that you are happy with your order but sorry to hear about your experience with the delivery driver. This has, of course, been noted and we will feedback to the courier company. Our apologies for the disappointment caused. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your custom and wishing you a wonderful day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 3 years ago

“Great product at a reasonable price. Would have liked a bit more information on when my table was despatched and an estimated delivery date. But as soon as I wrote to customer service they came straight back to me.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are really pleased that you are happy with your order and will of course use and enjoy it for a long time to come. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again and wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Spot on!”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are really pleased that you are happy with your order and will of course use and enjoy it for a long time to come. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again and wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Bought this table as a friend recommend it to me. Strong and llight. Delivery as arranged. I would recommend. This company. Table not bad price. Will last for years. Spacious too. Thanks”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are really pleased that you are happy with your order and will of course use and enjoy it for a long time to come. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again and wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Well pleased pitty about the delivery delay it knocked you from 5 star to 4”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your order with Mogo Direct, and for taking the time to leave us a review. We are pleased that you are happy with your table and chairs, and hope you will use and enjoy them for a long time to come. We have noted your feedback regarding delivery and hope to resolve this issue ASAP to avoid any further incidents/delays. Our sincere apologies for the inconvenience caused on this occasion. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order and wishing you a very Merry Christmas! Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 3 years ago

“On of the chairs has a defect in the material two lines running through the cloth,not great.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are sorry to hear of the issue you have experienced - your chairs should have been delivered in brand new condition. Should you wish, please do send us a photo of the defective chair via email [customerservices@mogodirect.co.uk] and we can look into sorting this out for you. Thank you for your comments & feedback. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful holiday season ahead. Warm regards, The Customer Services Team Mogo Direct Limited

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Mogo Direct Reviews