Name: Mogo Direct
Address: 9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire, Hemel Hempstead
Rating: 4.63

“70 chairs ordered, 69 delivered, 2 slightly damaged. I asked for an hours notice of this delivery as it was to an empty village hall and I live a half hour drive away. No notice, and wrong person was telephoned when lorry arrived.Given a further delivery date, waited all day for notification of delivery, no contact at all and no delivery. Telephoned Mogo next morning and another delivery date given. Again asked for one hour notice of delivery as I was going to ask someone to be there. Telephone call when the delivery arrived to empty hall and I had to return from a trip out. You obviously have a major communication problem. I would not recommend your company despite chairs being satisfactory.”

Helpful Report

Posted 1 year ago

Thank you for taking the time leave a review. We're pleased to hear you are satisfied with the chairs you ordered, however, we're very sorry you had a bad experience with your deliveries We endeavour to keep customers informed at every stage of the order and delivery process but clearly, this has failed on this occasion. We will be taking this issue up with our courier to see how we can improve communication on delivery days moving forward. Your feedback is very much appreciated. Kind regards, The Team @ Mogo Direct

Posted 1 year ago

“Great experience. Good to see a company willing to ship one chair, rather than a minimum of four. Well packed and the chair is sturdy and comfortable. Many thanks.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are absolutely delighted that you are happy with your order and the service we provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and week ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“I am yet to receive my item due 5th may”

Helpful Report

Posted 1 year ago

Dear Jemu, Thank you for taking the time to leave us a review. I have checked on the status of your order and can see that this was placed on the 3rd May. It was dispatched the following day and delivery was attempted on Friday 5th May @ 14:42 and a card left as there was no reply. I'm pleased to confirm that your order has been loaded onto a van this morning and delivery will be attempted again today (Tuesday 9th May). Please can you ensure that someone is available to take delivery? I hope this helps but if you need any further assistance, please do let us know. Kind regards, The Team @ Mogo Direct

Posted 1 year ago

“I am happy with the tables, although I would have preferred white, but only grey was shown on the website. I was subsequently told that white was available, but only after I had ordered the grey. I was charged and paid and received an invoice confirming this, only to be told that they had forgotten to add on VAT. I paid the extra and was positively confirmed delivery on Friday. When the delivery didn't happen, I enquired, only to be told they had been delivered to the wrong depot and would come Tuesday. When they came, the lorry couldn't get to our house and needed to leave them some 150 meters away. the cost of delivery has been refunded but I would rather have had the right bill and the correct delivery date.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review, we really appreciated it. We are sincerely sorry to hear of the challenges that you experienced, and apologise for the inconvenience caused to you. We believe that providing excellent customer service is essential to the success of our business, and will use your feedback to inform continous improvement to the service we provide. If there's anything else we can do for you, please don't hesitate to get in touch at any time.

Posted 1 year ago

“Purchased tables, the service was amazing Karen on sales was lovely very helpful and made it very easy to buy from and delivery was quick.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Mogo Direct! We are so glad to hear that your experience with us was so positive, especially that Karen was helpful and the delivery was made quickly for you. At Mogo Direct, we strive to provide excellent service every time, so we appreciate your kind words!

Posted 1 year ago

“Very happy with the product , with a quick delivery”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are absolutely delighted that you are happy with your order and the service we provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and week ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“Excellent Service! Item arrived well-packed! On Time! Many thanks, Best Regards, Noel.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are absolutely delighted that you are happy with your order and the service we provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and week ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“Very happy with the product quality. Service excellent with courteous contact re the large deliver,.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are absolutely delighted that you are happy with your order and the service we provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and week ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“Excellent quality court chairs at reasonable prices. , The sales staff were very helpful and informative. Would definitely purchase from Mogo again. Only negative was the delivery. The 60 chairs were just dumped on 2 pallets at the end of the lane outside in the pouring rain with no help to carry them into the building about 20 metres away, then just left. It's lucky we managed to pull together some volunteer quickly or the chairs would have all been soaked.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Mogo Direct! We are delighted to hear that you are happy with the quality and price of our chairs, and that the sales staff were very helpful and informative We apologize that there were some issues with the delivery process and will make sure to take additional care next time to prevent any similar occurrences going forward. Once again, thank you for your kind words and your 5 star rating.

Posted 1 year ago

“Such a great company to work with. Their customer service was amazing . Very quick delivery and after I explained there was no one on site all day to receive the order ( it was coming to a church) , they arranged the courier would give me an hours notice of arrival. It worked perfectly. I couldn’t recommend them enough”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are absolutely delighted that you are happy with your order and the service we provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and week ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“Excellent customer service- answered all my e mails and queries promptly. Super quick delivery of a great product.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are absolutely delighted that you are happy with your order and the service we provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and week ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“The chairs arrived on time, however i see a tiny part with paint comes off and rust formed on it.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We're pleased to hear that you are satisfeid with the delivery of your chairs. If you have any issues with the quality, please do email us directly (customerservices@mogodirect.co.uk) so that we can look to have the chair repaired or replaced for you. We look forward to hearing from you. Kind regards, The Team @ Mogo Direct

Posted 1 year ago

“Very good product. Delivered swiftly. If anything, notification that the delivery was due that day would have helped!”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are absolutely delighted that you are happy with your order and the service we provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and week ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“Great chair and delivery”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are absolutely delighted that you are happy with your order and the service we provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and week ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“Great service, the tables are just what we needed for our sports and social club are light and easy to move. We will be ordering more .”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are absolutely delighted that you are happy with your order and the service we provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and week ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“Great product, good price, quick delivery. I definitely will buy from Mogo again.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Mogo Direct. We are so glad that you had a great experience with the product, pricing, and delivery. We always strive to provide our customers with the best possible service and products. We are so pleased that you would be happy to purchase from Mogo again and look forward to seeing you back soon. Thank you again for your kind words!

Posted 1 year ago

“Received goods in a timely manner and excellent condition however, very disappointed to pay £17.50 delivery charge when the item was posted via Royal Mail at a cost of £5.50. No need to charge so much for delivery if you are not actually paying that much.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating We are sorry to hear that you were disappointed with the delivery charge. We are always trying to ensure the best delivery experience for our customers and we appreciate your feedback to help us improve our services.

Posted 1 year ago

“Very pleased with the purchase of a folding chair”

Helpful Report

Posted 1 year ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and week ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“The order was delivered very quickly and on time. There was an item missing from the order but it was delivered promptly the next day.”

Helpful Report

Posted 1 year ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and week ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Mogo Direct Reviews