Mogo Direct Reviews

Name: Mogo Direct
Address: 9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire, Hemel Hempstead
Rating: 4.63

4.6 Rating 692 Reviews

91 %

of reviewers recommend Mogo Direct

4.6

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mogo Direct:

Mogo was set up with one very simple aim: to offer the best value, high-quality flexible furniture, combined with the best level of customer service possible.

Our customers range from community centres, leisure centres, galleries, art centres, schools and Churches, to homes and offices. In short, any flexible space that has more than just one use.

Visit Website

Phone:

01442 233 384

Email:

hello@mogodirect.co.uk

Location:

9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire
Hemel Hempstead
HP2 7EP

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Mogo Direct 5 star review on 16th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From my 1st enquiry to delivery,excellant and very helpful service.Would recommend without hesitation.”

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Posted 7 years ago

“Mogo delivered at the time they said they would and the tables were packaged to maximum advantage of space-saving and safety. The quality of the tables exceeded what I thought they were going to be which was a pleasant surprise. Overall everyone is well pleased with them.”

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Posted 7 years ago

“Contacted me re: next day delivery being convenient, but let down by the courier, who had the gall to say he had left a card as no one available at 8.20pm. when the house lights were on, 3 cars sitting in the driveway. and a house full of people. Customer services very helpful in following up the reason why. They were badly let down by the courier.”

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Posted 7 years ago

“For prompt delivery of foldable seating exactly to order.”

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Posted 7 years ago

“Delivered on time and exactly to order.”

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Posted 7 years ago

“Over the phone/internet sale went smoothly but delivery was a nightmare. Order was placed for some round tables (in stock) Tuesday morning for a next day delivery and email confirmation was received. We had a big wedding all day Saturday and needed to get the room prepared early as per bride and grooms request. Nothing arrived Wednesday so I phoned Thursday morning to be told there was an issue and it would be later that day, still nothing. Phoned Friday morning to be told it would be with us by 2pm. 2pm came and passed still no delivery, getting quite worried now as the bride and groom were pressing to see the finished room and we still had no top tables. I phoned Mogo who were very helpful but had been told by the courier that the delivery would not get delivered today as the delivery driver had a doctors appointment and had to finish early!!!! At this point I got the number of the courier (logistics company (M+H Logistics) from your helpful member of staff and spoke to M + H Logistics ltd Dundee directly. They confirmed the delivery (now 3 days overdue) would not be delivered until tomorrow at the earliest but the delivery was in their yard and I could collect. On arrival at their yard (40 mins away) I was told the package was not actually there but still on the back of a truck in a Garage/Workshop on the other side of Dundee (15 mins away from Depot). I managed to collect the tables from the back of the truck whist it was in the workshop and then head back to the venue. A massive inconvenience due to the fact I had a lot of work to do for the wedding which was delayed due to this. Your staff were as helpful as they could have been (no complaints) but I have lost faith in ordering from you as the delivery was such a nightmare. Shame!”

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Posted 7 years ago

“Prompt and efficient service. We were well satisfied”

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Posted 7 years ago

“Very good product.”

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Posted 7 years ago

“Very good quality product with fast delivery”

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Posted 7 years ago

“By telephoning in advance of delivery then providing goods well wrapped with a very helpful and courteous delivery service. Very impressed by friendly and patient telephone help and advice service”

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Posted 7 years ago

“Fast, efficient service.”

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Posted 7 years ago

“Apart from delivery not being on the day scheduled by you, the service was excellent and the chairs look great!”

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Posted 7 years ago

“The furniture is first class and Mogo Direct provide a matching first class service. They are prompt, efficient and professional. We couldn't have asked for better.”

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Posted 7 years ago

“My initial contact was a little odd, I asked the lady if I could place the order directly and pay by debit or credit card ( I had all the details / order number of the product I required) and she told me that there would have to be some kind of invoicing system which would be sent to my computer. When the order/ invoice was down loaded I spotted that it said I could pay by debit or credit card. So I phoned, placed the order directly and paid - the table arrived 36 hours later and I am delighted with it, it was exactly what I wanted. My only "beef" is that I could have had it days earlier if the operator had appreciated the many ways an order can be processed and had taken the order, money etc when I first phoned. Perhaps a reminder to staff about these options would not go amiss.”

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Posted 7 years ago

“Tables are excellent - though trolley is too wide for doors.”

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Posted 7 years ago

“Speedy and efficient service.”

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Posted 7 years ago

“Mogo's service was excellent. Delivery was being filled within an hour or so of being placed and when there was a small technical hitch that meant we accidentally ordered 6 instead of 5 there was a number and I spoke to someone who solved the problem immediately, refunding us the difference without quibble. They arrived quickly too. Very impressed.”

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Posted 7 years ago

“Excellent service from placing order to receiving delivery.”

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Posted 7 years ago

“good customer service”

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Posted 7 years ago

“I needed the fold-up chairs quickly for a party. I ordered them one day and they were delivered two days later. Amazing. Service like this can't be faulted. Well done.”

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Posted 7 years ago

Mogo Direct is rated 4.6 based on 692 reviews