Mogo Direct Reviews

Name: Mogo Direct
Address: 9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire, Hemel Hempstead
Rating: 4.63

4.6 Rating 692 Reviews

91 %

of reviewers recommend Mogo Direct

4.6

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mogo Direct:

Mogo was set up with one very simple aim: to offer the best value, high-quality flexible furniture, combined with the best level of customer service possible.

Our customers range from community centres, leisure centres, galleries, art centres, schools and Churches, to homes and offices. In short, any flexible space that has more than just one use.

Visit Website

Phone:

01442 233 384

Email:

hello@mogodirect.co.uk

Location:

9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire
Hemel Hempstead
HP2 7EP

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Mogo Direct 5 star review on 16th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product delivered in timely manner”

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Posted 7 years ago

“Delay in the purchase because table had increased in price dramatically meanin we had to go back to the committee for additional money. Tables stillgood quality and good service. Delivered quickly and on time.”

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Posted 7 years ago

“Mogo were very helpful in arranging everything, particularly delivery”

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Posted 7 years ago

“We were pleased with the prompt responses to our questions pre-purchase. They also picked up on a mistake we made in ordering a chair trolley which would not take all our chairs, before delivery, saving us cost and time. Very good service.”

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Posted 7 years ago

“The order was processed very speedily. The goods arrived within two days and the packaging was robust and substantial. Will definitely recommend you to other customers. Well done Mogo.”

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Posted 7 years ago

“Very helpful phone contact - efficient, explained things well, good deal!”

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Posted 7 years ago

“Phone ordering service was great, however delivery driver very unhelpful, despite a request to ring half an hour before delivery this did not happen & delivery was left on roadside as he was not prepared to wait for the gates and building to be opened.”

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Posted 7 years ago

“Nothing to complaint about except that I requested an VAT invoice and was told it would be emailed when the goods were depsatched............10 days ago......still waiting!”

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Posted 7 years ago

Hi Nick, Thanks for your feedback. Your invoice has been emailed to you this morning. If you need anything else, please let us know.

Posted 7 years ago

“I'm a dressmaker and the table I bought is very stable and just the right height for drafting patterns and cutting out. No more backache from leaning over the dining table.”

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Posted 7 years ago

“Mogo were excellent at keeping me informed about delivery times. The folding tables we purchased are very sturdy and have a minimal amount of space taken up underneath with the folding leg brackets. The wooden tops are smooth and shiny (except for the inserted metal discs) and we are delighted that we bought them. Thank you!”

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Posted 7 years ago

“The tables were purchased for a community group, they have responded, they were a perfect size, fold nicely, good locking spring for secure erection, good strong carry handle. Although the speckled effect makes them look dirty, plain would have been better.”

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Posted 7 years ago

“Telephone sales staff were very helpful, took great pains to make sure things were right. Delivery made on promised date, not yet fully unpacked but everything seems in perfect condition so far.”

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Posted 7 years ago

“Delivered on the day but in 2 separate deliveries. Confusing that I was expecting the delivery at 1.30pm but there was one at 8.30am as well. Tables first, chairs in the afternoon.”

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Posted 7 years ago

“Great service on the phone, helping me choose the right table for my needs.”

Mogo Direct 5 star review on 27th March 2017

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Posted 7 years ago

“Very prompt service all round. The round tables we ordered are of excellent quality and will go with the oblong ones we already have in use.”

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Posted 7 years ago

“Website easy to use, great trestle table just what I needed at a great price with very reasonable delivery charge. The lady who phoned me to organise delivery was very helpful and friendly”

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Posted 7 years ago

“Everything! It would be easier to say what went right which were the bits I was in control of! No confidence in the company's ability to respond to queries in a clear and helpful manner. The incorrect items were delivered one week ahead of schedule without prior notification. It's a devil's job trying to get them taken away and the right items re-delivered. They have asked that I speak with their manufacturer's directly to resolve myself. Outrageous. Having asked to speak with a Manager, there is no one available. Avoid ordering with this company until they sort themselves out. Good customer service is vital as there is a lot of choice out there.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We completely agree that customer service is vital and we pride ourselves on providing this (you will see many other reviews that attest to this). Your order for meeting tables was fulfilled directly by the manufacturer and unusually they did deliver earlier than requested so they agreed to collect them. The reason for asking to speak with the manufacturer was so that they could help talk you through labelling up the boxes to be returned as this is not a process that is handled by us. We're sorry that you have not been satisfied with the service you have received but we will continue to look after your order for you until you are satisfied. Please do contact us if you need any further help.

Posted 7 years ago

“Impeccable service: fast, efficient and polite”

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Posted 7 years ago

“Very efficient service - thank you”

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Posted 7 years ago

“Very happy with the items we purchased and extremely happy with the service in particular. We had an issue with the order when our Broadband crashed in the middle of making the order but when we rang your office you couldn't have been more helpful. Excellent service and would happily recommend this company”

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Posted 7 years ago

Mogo Direct is rated 4.6 based on 692 reviews