Mogo Direct Reviews

Name: Mogo Direct
Address: 9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire, Hemel Hempstead
Rating: 4.63

4.6 Rating 682 Reviews

91 %

of reviewers recommend Mogo Direct

4.6

Based on 682 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mogo Direct:

Mogo was set up with one very simple aim: to offer the best value, high-quality flexible furniture, combined with the best level of customer service possible.

Our customers range from community centres, leisure centres, galleries, art centres, schools and Churches, to homes and offices. In short, any flexible space that has more than just one use.

Visit Website

Phone:

01442 233 384

Email:

hello@mogodirect.co.uk

Location:

9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire
Hemel Hempstead
HP2 7EP

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Mogo Direct 5 star review on 16th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mogo were excellent at keeping me informed about delivery times. The folding tables we purchased are very sturdy and have a minimal amount of space taken up underneath with the folding leg brackets. The wooden tops are smooth and shiny (except for the inserted metal discs) and we are delighted that we bought them. Thank you!”

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Posted 7 years ago

“The tables were purchased for a community group, they have responded, they were a perfect size, fold nicely, good locking spring for secure erection, good strong carry handle. Although the speckled effect makes them look dirty, plain would have been better.”

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Posted 7 years ago

“Telephone sales staff were very helpful, took great pains to make sure things were right. Delivery made on promised date, not yet fully unpacked but everything seems in perfect condition so far.”

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Posted 7 years ago

“Delivered on the day but in 2 separate deliveries. Confusing that I was expecting the delivery at 1.30pm but there was one at 8.30am as well. Tables first, chairs in the afternoon.”

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Posted 7 years ago

“Great service on the phone, helping me choose the right table for my needs.”

Mogo Direct 5 star review on 27th March 2017

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Posted 7 years ago

“Very prompt service all round. The round tables we ordered are of excellent quality and will go with the oblong ones we already have in use.”

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Posted 7 years ago

“Website easy to use, great trestle table just what I needed at a great price with very reasonable delivery charge. The lady who phoned me to organise delivery was very helpful and friendly”

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Posted 7 years ago

“Everything! It would be easier to say what went right which were the bits I was in control of! No confidence in the company's ability to respond to queries in a clear and helpful manner. The incorrect items were delivered one week ahead of schedule without prior notification. It's a devil's job trying to get them taken away and the right items re-delivered. They have asked that I speak with their manufacturer's directly to resolve myself. Outrageous. Having asked to speak with a Manager, there is no one available. Avoid ordering with this company until they sort themselves out. Good customer service is vital as there is a lot of choice out there.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We completely agree that customer service is vital and we pride ourselves on providing this (you will see many other reviews that attest to this). Your order for meeting tables was fulfilled directly by the manufacturer and unusually they did deliver earlier than requested so they agreed to collect them. The reason for asking to speak with the manufacturer was so that they could help talk you through labelling up the boxes to be returned as this is not a process that is handled by us. We're sorry that you have not been satisfied with the service you have received but we will continue to look after your order for you until you are satisfied. Please do contact us if you need any further help.

Posted 7 years ago

“Impeccable service: fast, efficient and polite”

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Posted 7 years ago

“Very efficient service - thank you”

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Posted 7 years ago

“Very happy with the items we purchased and extremely happy with the service in particular. We had an issue with the order when our Broadband crashed in the middle of making the order but when we rang your office you couldn't have been more helpful. Excellent service and would happily recommend this company”

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Posted 7 years ago

“The trestle table arrived on the day requested. A very well made product. The only small problem was minor damage to the table where the packaging was punctured. Maybe sturdier packaging would avoid this”

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Posted 7 years ago

“Very easy to order and quick delivery. Excellent service. Thank you”

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Posted 7 years ago

“they delivered what they said they would deliver”

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Posted 7 years ago

“Straight forward, easy to deal with, efficient with great communication, products and prices. Thanks very much.”

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Posted 7 years ago

“We as a Community Centre had to wait for nearly a month I would say for the delivery of the goods. When I was contacted by the lady to say that the chairs were going to be delivered she said that they did not kno0w that we had paid for the chairs. That seemed a very strange thing for a company to admit to. do they not have processes in place stop this happening. not very good for the customer. really not good if you want the customer to return.”

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Posted 7 years ago

“Table much better quality than I was expecting The only complaint is that the delivery tracking stated a time, it arrived 3 hours later”

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Posted 7 years ago

“Delivery time was good. Chair straps were missing. Delivery driver was very unhelpful.”

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Posted 7 years ago

“Items delivered on the day promised, and notified prior to delivery. Slight damage on one item, but following a quick phone to MOGO matter resolved. Very happy with the service”

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Posted 7 years ago

“Good quality products. Customer Service response following an online order was excellent and goods delivered next working day.”

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Posted 7 years ago

Mogo Direct is rated 4.6 based on 682 reviews