Name: Mogo Direct
Address: 9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire, Hemel Hempstead
Rating: 4.63

“The standard of customer service I have received from Seema Ramanuj is extraordinary! I wish her and Mogo Direct all the very success. Best!”

Helpful Report

Posted 5 years ago

Dear Mr Blaszke, Thank you so much for your recent order with Mogo Direct, and for taking the time to leave us a review about your experience. We are delighted that you came back to us! We are deeply humbled by the praise you have offered us and so pleased that we were able to assist you. Great customer service means everything to us and we are delighted that you feel well looked after. I'd like to thank you, once again, for choosing Mogo Direct and if there is anything at all that I can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a great day ahead. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“Bought 4 large folding tables, unfortunately 3 were damaged on the corners . Rang them, replaced them immediately, so helpful and obliging , customer service like this does not often happen these days. Would definitely use them again”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are so sorry for the issues you have experienced, and the fact that your items were delivered to you in such an unsatisfactory condition. We are deeply embarrassed and will of course be taking this up with our carriers. We will work to improve on this going forward and appreciate your honest feedback. Our apologies for the inconvenience caused to you. I am pleased, thought, that we were able to resolve the matter smoothly and swiftly, and despite it all, you feel well looked after. Thank you so much for your patience and understanding. I'd like to take this opportunity to thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything further we can do to help in due course, please do not hesitate to contact us at any time. Thank you once again and wishing you a wonderful day ahead. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“The after-sales service was fantastic. One of the chairs bought was broken during the transport, it was replaced very quickly. Telephone staff are professional and attentive”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for your recent order with Mogo Direct, and for taking the time to leave us a review about your experience. We are deeply humbled by the praise you have offered us and so pleased that we were able to assist you. Great customer service means everything to us and we are delighted that you feel well looked after. I'd like to thank you, once again, for choosing Mogo Direct and if there is anything at all that I can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a great day ahead. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“The service was excellent. From the first enquiry to delivery of the chairs was everything very friendly and efficient. Thank you!”

Helpful Report

Posted 5 years ago

Dear Mr Jenkins, Thank you so much for your recent order with Mogo Direct, and for taking the time to leave us a review about your experience. We are deeply humbled by the praise you have offered us and so pleased that we were able to assist you. Great customer service means everything to us and we are delighted that you feel well looked after. I'd like to thank you, once again, for choosing Mogo Direct and if there is anything at all that I can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a great day ahead. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“Great service, excellent customer service, delivery was prompt.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much taking the time to leave us a review. We are really pleased that you are happy with your order and with the service provided. Nothing makes us happier than a happy customer. Thank you so very much. If there is anything at all that I can do to help going forward, please do not hesitate to get in touch at any time. Wishing you an absolutely lovely weekend ahead. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“Had 2 community group orders to fulfill, managed to find all products on Mogo, saved extensive delivery charges to Channel Islands by combining the order. Easy to order, VAT taken off, delivery arranged, no problem. Only issue was told it would be delivered Friday, arrived Monday, that's pretty good for shipping to Channel Islands, and couriers didn't phone to say they would be delivering as they were supposed to.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are so sorry for the issues we had in delivery, and we will, of course, work to improve this going forward. Our apologies for the inconvenience caused to you. We'd like to take this opportunity to thank you for choosing Mogo Direct and we are really pleased that you're happy with your order, and the service we have provided. We sincerely hope to have the pleasure of working you again in the future. If there is anything further we can do to help in due course, please do not hesitate to contact us at any time. Thank you once again. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“the tables r excellent, the only problem is that they r alot of screws sticking out in middle of table”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much taking the time to leave us a review. We are deeply humbled by the praise you have offered us and just so, so pleased that we were able to assist you and help you get everything you needed. With regards to the rivulets on the table you have purchased, these are a structural component and we do try to make this as clear as possible on our website. Our apologies if this was missed. I'd like to thank you, once again, for choosing Mogo Direct and if there is anything at all that I can do to help going forward, please do not hesitate to get in touch at any time. Wishing you an absolutely Friday and weekend ahead! Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“Failed to deliver the chairs on time. Still not been delivered. Hopefully we will get them soon.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are so sorry for the issues we had in delivery, and we will, of course, work to improve this going forward. Our apologies for the inconvenience caused to you. We will be taking this up with our carriers to gain an understanding of what's happened - and we'll be in touch with you in due course to update you. Once again, we are mortified that this has happened with you - and we apologise for the inconvenience caused to you. I'd like to take this opportunity to thank you for choosing Mogo Direct nonetheless and I'd like to assure you that we will work towards resolving the issues you've experienced. If there is anything further I can do to help in due course, please do not hesitate to contact us at any time. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

Good afternoon, Thank you for your order with Mogo Direct, and for taking the time to leave us your feedback. We're of course sorry to hear that you're not completely satisfied with the service you've received but we are currently working with reduced staff levels owing to the current virus situation. We understand that your order has now been delivered. We do apologise for any inconvenience caused, and will use the feedback provided to improve our service going forward. We hope this helps and if there is anything further we can do, please do get in touch. Thank you again for your order. Kind regards, Mogo Direct

Posted 4 years ago

“From making an enquiry, through the order and payment process to delivery the service has been first class. Recommend most highly”

Helpful Report

Posted 5 years ago

Dear Mr Hodkinson, Thank you so much taking the time to leave us a review, and an absolutely glowing one at that! We are deeply humbled by the praise you have offered us and just so, so pleased that we were able to assist you and help you get everything you needed. Great customer service means everything to us and I am really delighted that you feel well looked after. I'd like to thank you, once again, for choosing Mogo Direct and if there is anything at all that I can do to help going forward, please do not hesitate to get in touch at any time. We hope you will use, love and enjoy your new chairs and tables for a long time to come. Wishing you an absolutely beautiful afternoon and week ahead. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“Fantastic service, quick responses to my emails and nothing was too much trouble. Good delivered very quickly and well packaged. Will be ordering from mogodirect again.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much taking the time to leave us a review, and an absolutely glowing one at that! We are deeply humbled by the praise you have offered us and just so, so pleased that we were able to assist you and help you get everything you needed. Great customer service means everything to us and I am really delighted that you feel well looked after. I'd like to thank you, once again, for choosing Mogo Direct and if there is anything at all that I can do to help going forward, please do not hesitate to get in touch at any time. We hope you will use, love and enjoy your new chairs for a long time to come. Wishing you an absolutely beautiful afternoon day and week ahead. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“Left the table i ordered outside in Covent Garden on the floor not even outside our shop - wasn't found for an hour. Rang to complain and the response was 'couldn't do anything about it' even though I asked for delivery to be refunded as people were walking over the table.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are so sorry for the issues we had in delivery, and we will, of course, work to improve this going forward. Our apologies for the inconvenience caused to you. We will be taking this up with our carriers to gain an understanding of what's happened - and we'll be in touch with you in due course to update you. Once again, we are mortified that this has happened with you - and we apologise for the inconvenience caused to you. I'd like to take this opportunity to thank you for choosing Mogo Direct nonetheless and I'd like to assure you that we will work towards resolving the issues you've experienced. If there is anything further I can do to help in due course, please do not hesitate to contact us at any time. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“Everything went extremely well from order to delivery”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the products and service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Stock arrived in good condition. Thank you. Very disappointed with delivery service. Arrived 24 hours late and was dumped in yard. End of the day, probably last delivery and guess delivery guy just wanted to get home. Not interested in helping move into barn even though I was on my own. Said it was carpeted - which it wasn't so he couldn't go in!”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are so sorry for the issues we had in delivery, and we will, of course, work to improve this going forward. Our apologies for the inconvenience caused to you. I'd like to take this opportunity to personally thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything further we can do to help in due course, please do not hesitate to contact us at any time. Thank you once again. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“Prompt and efficient response, with checks all the way. Would use again.”

Helpful Report

Posted 5 years ago

Dear Mr Bull, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the products and service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“They did exactly what they said they were going to do Highly recommended”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the products and service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the products and service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Good company to deal with”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Seema has been an amazing representative to deal with and cannot fault her. The prices are good and up to the point of delivery was good except that the delivery itself was split and did not arrive on time. I wasted a lot of time waiting for goods. So we'll done the office. Delivery nerds to be omproved”

Helpful Report

Posted 5 years ago

Dear Mr Powell, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are deeply humbled by the praise you have offered us and just so, so pleased that we were able to assist you and help you get everything you needed. Great customer service means everything to us and I am really delighted that you feel well looked after. We hope you will make use of and enjoy your new chairs for a long time to come! We are so sorry for the issues we had in delivery, and we will, of course, work to improve this going forward. Our apologies for the inconvenience caused to you. I'd like to take this opportunity to personally thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything further I can do to help in due course, please do not hesitate to contact us at any time. Thank you once again - and wishing you a wonderful day ahead. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“I placed my order directly rather than through a 3rd party & was contacted quickly by Seema who submitted quotation as requested I cannot fault her customer service skills as she was both efficient & very mannerable. Her professionalism is a credit to your company Delivery was perfect also”

Helpful Report

Posted 5 years ago

Dear Ms Gibson, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are deeply humbled by the praise you have offered us and just so, so pleased that we were able to assist you and help you get everything you needed. Great customer service means everything to us and I am really delighted that you feel well looked after. We hope you will make use of and enjoy your new chairs for a long time to come! I like to take this opportunity to personally thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything further I can do to help in due course, please do not hesitate to contact us at any time. Thank you once again - and wishing you a wonderful day ahead. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“I am very happy with the table. The order was dealt with very quickly and officiently and it arrived on time!”

Helpful Report

Posted 5 years ago

Dear Ms Reynolds, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service and products provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“We invited 3 suppliers to provide quotations for tables, chairs, stage and trolleys for our new village hall. We decided not to go with Mogo Direct because on close inspection of the quotation I noticed that VAT had been added on to some items twice! I pointed this out and gave feedback to customer services. We did receive an apology but we then decided to go elsewhere for the items. One week later we received from Mogo Direct 2 spam emails with links to 'WeTransfer' files. Only after I questioned why we had received these emails, Mogo Direct responded with the message 'Please note that this IS A SPAM message and I strongly advise that you do not open any files, and delete this email IMMEDIATELY'. These actions do not exactly inspire confidence in Mogo Direct. We certainly won't be using them.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for your enquiry with Mogo Direct and for taking the time to leave us a review - we really appreciate your feedback. We are really sorry to hear that you were dissatisfied with the service provided. We appreciate that human error can be cause for frustration but having realised our error in the VAT calculations, your quotation was rectified within a matter of minutes and sent straight back to you. We like to think that this is an attentive and dedicated service but again, we understand that you do not feel the same way and apologise for the inconvenience caused to you. With regards to the spam emails you've received, unfortunately there are issues beyond our control and we can only apologise for the 2 unwanted emails you have received. Our sincere apologies for the intrusion. We are pleased that you have now placed an order elsewhere and been able to source the items you wanted and needed. Once again, our deepest apologies for any disappointment caused to you from our end. Thank you once again for your time and best wishes going forward. Seema @ Mogo Direct

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Mogo Direct Reviews