Mogo Direct Reviews

Name: Mogo Direct
Address: 9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire, Hemel Hempstead
Rating: 4.62

4.6 Rating 716 Reviews

91 %

of reviewers recommend Mogo Direct

4.6

Based on 716 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mogo Direct:

Mogo was set up with one very simple aim: to offer the best value, high-quality flexible furniture, combined with the best level of customer service possible.

Our customers range from community centres, leisure centres, galleries, art centres, schools and Churches, to homes and offices. In short, any flexible space that has more than just one use.

Visit Website

Phone:

01442 233 384

Email:

hello@mogodirect.co.uk

Location:

9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire
Hemel Hempstead
HP2 7EP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chairs that we received are ideal for our requirements and of the quality which we expected. Thanks. However the wrong trolley was sent and we look forward to receiving the correct as promised on Monday16th Oct”

Helpful Report

Posted 7 years ago

“Nothing to complaint about except that I requested an VAT invoice and was told it would be emailed when the goods were depsatched............10 days ago......still waiting!”

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Posted 7 years ago

Hi Nick, Thanks for your feedback. Your invoice has been emailed to you this morning. If you need anything else, please let us know.

Posted 7 years ago

“Delivered on the day but in 2 separate deliveries. Confusing that I was expecting the delivery at 1.30pm but there was one at 8.30am as well. Tables first, chairs in the afternoon.”

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Posted 8 years ago

“Delivery time was good. Chair straps were missing. Delivery driver was very unhelpful.”

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Posted 8 years ago

“Having purchased 4 folding chair trolleys and paying the £20 delivery charge the invoice notified of next day delivery as did the sales person who was spoken to. The item did not arrive until Monday even though assurances were made of delivery on the Friday. Paying a delivery fee is never an issue but reliable delivery is expected when it is paid for.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We're sorry to hear that you didn't receive your order as expected. We looked into this for you with our carrier and found that your order was delayed at the hub where they sort the parcels. Your order was put on the van for delivery on Friday but we've been advised that the driver was unable to reach you due to roadworks in your area (possibly hard to believe we know but the driver took photos to substantiate this!). As a result, your order could not be delivered until Monday. We're sorry for any inconvenience caused and as a gesture of goodwill would like to offer you free delivery on your next order. Please use the code "FREEDEL" at the checkout the next time you order online.

Posted 8 years ago

“The chairs purchased were fine. There was a miscommunication over delivery but this was resolved. We were kept informed of the problem after the initial problem.”

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Posted 9 years ago

“I think you will find we ordered charcoal colour but received blue. Otherwise they arrived promptly and undamaged. Would have preferred to match existing but will live with the blue!”

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Posted 9 years ago

“All furniture & tables & trolleys all good apart from 6 bistro 'stacking' tables, which don't stack, but apparently slide together - this isn't stacking! Legs don't match pre drilled holes on the table tops & a 4 legged square table base sent.... Trying to return these, as I don't feel they are as described in the brochure.”

Helpful Report

Posted 9 years ago

Dear Sheila, Thank you for your feedback. We're pleased to hear that you're happy with your folding tables and chairs but sorry that you're not so happy with the bistro tables. We're working with the manufacturer to resolve this for you and would be grateful if you could send the photos of the tables they've asked for so that we can get this resolved to your satisfaction. Thank you.

Posted 9 years ago

“Not received the chair sample yet”

Helpful Report

Posted 9 years ago

Hi Mr Sutton, Thank you for your feedback. Your sample ADV stacking chair will be delivered directly from our manufacturer around 8th September as previously advised on 25th September. They will contact you nearer the time to arrange a convenient time for delivery. If you have not received your sample chair by this time, please contact us and we will progress it for you. If you need anything else in the meantime, please let us know.

Posted 9 years ago

Mogo Direct is rated 4.6 based on 716 reviews