Mogo Direct Reviews

Name: Mogo Direct
Address: 9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire, Hemel Hempstead
Rating: 4.62

4.6 Rating 716 Reviews

91 %

of reviewers recommend Mogo Direct

4.6

Based on 716 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mogo Direct:

Mogo was set up with one very simple aim: to offer the best value, high-quality flexible furniture, combined with the best level of customer service possible.

Our customers range from community centres, leisure centres, galleries, art centres, schools and Churches, to homes and offices. In short, any flexible space that has more than just one use.

Visit Website

Phone:

01442 233 384

Email:

hello@mogodirect.co.uk

Location:

9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire
Hemel Hempstead
HP2 7EP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order process was excellent via telephone, delivery was quick, but delivery process not as good because of the lack of delivery time accuracy , with the palletted delivery given as anytime between 9.00am to 5.00pm.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. It's good to hear that you enjoyed your ordering experience with us. We appreciate that the delivery window may be larger than is convenient but we can provide a timed delivery service which is available at the cost from our carrier. We hope you're happy with you're furniture and if we can be of further assistance, please let us know.

Posted 7 years ago

“In general Mogodirect was very responsive but we did have a hiccup when the original chair colour choice had changed and it took some time to find out if the original colours were available. I was rather disappointed that the prices had increased quite a lot over the time from our initial enquiry including the delivery charge. They were also delivered pretty quickly and everyone was pleased with them.”

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Posted 7 years ago

“Pleasure to deal with, would like simpler delivery charges if possible. Shame the deliveries are all on pallet lorries if delivering to domestic addresses but that won't affect most people.”

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Posted 7 years ago

“Mogo staff very helpful but delivery was a nightmare. We were given two separate delivery dates and it was only after chasing did the delivery arrive and that was on the day after the scheduled delivery date. I am so thankful that I had not waited in specially for the deliveries as that would have meant two wasted days...Karolina was wonderful however and was a pleasure to deal with.”

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Posted 7 years ago

“Good products, reasonable price but would like more certainty when it came to delivery. Handled claim for missing item as well as possible”

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Posted 7 years ago

“Very good product.”

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Posted 7 years ago

“My initial contact was a little odd, I asked the lady if I could place the order directly and pay by debit or credit card ( I had all the details / order number of the product I required) and she told me that there would have to be some kind of invoicing system which would be sent to my computer. When the order/ invoice was down loaded I spotted that it said I could pay by debit or credit card. So I phoned, placed the order directly and paid - the table arrived 36 hours later and I am delighted with it, it was exactly what I wanted. My only "beef" is that I could have had it days earlier if the operator had appreciated the many ways an order can be processed and had taken the order, money etc when I first phoned. Perhaps a reminder to staff about these options would not go amiss.”

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Posted 7 years ago

“Tables are excellent - though trolley is too wide for doors.”

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Posted 7 years ago

“good customer service”

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Posted 7 years ago

“Good product delivered in timely manner”

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Posted 7 years ago

“Delay in the purchase because table had increased in price dramatically meanin we had to go back to the committee for additional money. Tables stillgood quality and good service. Delivered quickly and on time.”

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Posted 7 years ago

“Phone ordering service was great, however delivery driver very unhelpful, despite a request to ring half an hour before delivery this did not happen & delivery was left on roadside as he was not prepared to wait for the gates and building to be opened.”

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Posted 7 years ago

“Telephone sales staff were very helpful, took great pains to make sure things were right. Delivery made on promised date, not yet fully unpacked but everything seems in perfect condition so far.”

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Posted 8 years ago

“The trestle table arrived on the day requested. A very well made product. The only small problem was minor damage to the table where the packaging was punctured. Maybe sturdier packaging would avoid this”

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Posted 8 years ago

“they delivered what they said they would deliver”

Helpful Report

Posted 8 years ago

“An area of development would be to ensure the assembly instructions are incorporated within the delivery. I had to call your office to get details, which they sent, but the details did not contain all assembly details eg how to attach the wheels.”

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Posted 8 years ago

“competitive price and quick delivery”

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Posted 8 years ago

“I was very pleased with the efficient way our enquiry was dealt with and the order was delivered on time.”

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Posted 8 years ago

“All went smoothly - payment and arrangement of delivery etc. We were expecting a call 20 mins before the delivery as the site was not manned that day. In the event we didn't get a call, because of a problem with the driver's phone, but fortunately there someone on site who was able to give me a ring to go and take delivery. The straps for the chair trolleys were not delivered for some reason, but when we rang to enquire, they were sent the next working day.”

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Posted 8 years ago

“Hi, we took delivery of the consignment this morning & will be unpacking the boxe s in the next few days. We did sign the delivery as 'unexamined' as some of the boxes were a were broken or damaged. We will of course notify you of any damage as soon as the items are unpacked. Yours, Nick”

Helpful Report

Posted 8 years ago

Mogo Direct is rated 4.6 based on 716 reviews