Name: Mogo Direct
Address: 9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire, Hemel Hempstead
Rating: 4.63

“very helpful and excellent service”

Helpful Report

Posted 1 year ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and holiday season ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“I needed a collapsible table delivered in less than a week. I called the Mogo customer service number and was told that if I ordered on line immediately, I would receive it in 2 days time. I was sceptical… but I got it in my calendar two days time! Excellent customer service and the people on the end of the phone were very friendly and helpful. I would strongly recommend this company!”

Helpful Report

Posted 1 year ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and holiday season ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“Good supplier - was able to buy a single chair rather than a set of two or four as per rival companies and price good. Communication also good and delivery was on expected day. Tracking would be useful - the Shop app suggested didn't work, needing a tracking number. Also chair not well packed though thankfully undamaged.”

Helpful Report

Posted 1 year ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received. We have, of course, taken note of the feedback you have providing regarding delivery tracking and packaging - thank you. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and holiday season ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“Zoun table delivered with damage to corner . Customer service is excellent, I emailed photos and they responded next days sending out new table within 3 days which this time arrived safely. Many thanks”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received, although we are sincerely sorry that the first table arrived damaged. Our apologies for the incovenience caused. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and holiday season ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“First class and excellent communication. My thanks to Seema in sales for keeping us up to date with all the steps from enquiry to delivery. As a charity company, many people involved in the purchases, and Seema was very patient with us!”

Mogo Direct 5 star review on 6th November 2022

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and holiday season ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“The tables we purchased are excellent, however I have only given you three stars as originally we were given a delivery date and we waited all day for this to arrive at the centre which did not happen and then I received an email later in the week to say that it would be the following week. Not very good customer care, if you were unable to deliver when expected, a telephone call should have been issued to stop someone being at the centre all day.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your order with Mogo Direct, and for taking the time to leave us a review. We are pleased that you are happy with your new tables. Regarding delivery, we received two orders from you simultaneously, and in order to ensure that they were not duplicates/placed in error, we tried to call and emailed you several times but received no response. As we didn't want the order to be delayed any further, we decided to send the items out and also sent you an email to confirm the revised delivery date. Thank you again for your order and wishing you a lovely day ahead. Warm regards, The Customer Services Team @MogoDirect

Posted 2 years ago

“Very easy to order delivered several days after promised delivery.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order but apologise for the delay in delivery. We will use your feedback to improve our service going forward. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“I haven’t received the fold up desk and chair delivery should of been on 29th July and I worked from home that day. I phoned on Friday evening and left a message so hopefully will be told why my order didn’t turn up.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are sincerely sorry that the delivery of your order was delayed, and will of course use the feedback provided to improve our service going forward. Our sincere apologies for the inconvenience caused. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“My order did not arrive so I rang Mogo who immediately sent a replacement. Godd service thankyou.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Excellent service, received from company. Fast delivery times. Product is just as we wanted”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Seema who we dealt with was excellent. Kept us informed. There was a delay in delivery caused by some internal communication issues - but Seema kept us informed”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received. We apologise for the delay with delivery and sincerely appreciate your patience throughout the process! If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“I am very pleased with the 2 reclining chairs we purchased, they are lightweight and well built, good quality with a good finish, and it's easy to adjust the backrest position while sitting in the chair, they are very comfortable providing a good level of support, ideal to sit in for a few hours relaxation.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“I don’t normally write reviews but I was really impressed with Mogo after I received a delivery date that was going to be too late for me. When I contacted them (on a Sunday) by email they immediately rescheduled the delivery for an earlier date. This really helped me. They could improve their website by giving an estimated delivery date when you order, to avoid the above happening. Overall very impressed with their service.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are really pleased that you are happy with your order and with service received. We have, of course, made note of your feedback and will be working towards adding accurate lead times to our website. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again and wishing you a wonderful day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“We purchased Comfort 28 Folding Chair Bundle - 28 Chairs & Trolley. Whilst the chairs are perfect (we used them all today for an afternoon tea), the trolley is not big enough for 28 chairs and only securely holds 24. As soon as we move the trolley, the 7th chair on each of the 4 racks topples off! I feel like the trolley was not designed for the 28 chairs it comes with or we've been sent the wrong trolley perhaps?”

Helpful Report

Posted 2 years ago

Good evening, Thank you for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are sorry to hear of the difficulties you initially experienced with the trolley. We understand, however, that this was investigated and a conclusion was reached that when correctly loaded, the trolley comfortably held all 28 chairs. We have since received a repeat order from you for the very same bundle, and we are genuinely thrilled and grateful that you chose us once again - thank you. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. We look forward to working with you again! Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Delivery of part of the order was delayed, the company did keep us informed.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct - we sincerely appreciate your custom. We are sorry for the delays experienced and where possible, will move forward mindfully to ensure the same issues don't occur again or cause any further inconvenience. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Order was promptly and efficiently dealt with. Also a quality product - thank you.”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct - we sincerely appreciate your custom We are really pleased that you are happy with your order and the service received - thank you for your kind words. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“We contacted Mogo again, to increase the number of chairs we had previously bought in 2018. We received excellent information and customer service from both Ellen and Seema, and we have now received our order, and we are very pleased and happy that we use Mogo Direct again”

Helpful Report

Posted 2 years ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are really pleased that you are happy with your order and the service received - thank you for your kind words. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again and wishing you a wonderful weekend day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Easy to order. Product of high quality and reasonably priced. Delivered on the promised date by a very friendly, efficient and co-operative driver.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are really pleased that you are happy with your order and will of course use and enjoy it for a long time to come. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again and wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“I was delighted with the service especially from a lady called Ellen.She was so helpfull throughout all my enquiries. Regards Ian Clarke”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are really pleased that you are happy with your order and will of course use and enjoy it for a long time to come. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again and wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“When I placed the order delivery was for Wednesday 26/1 however, the confirmation of the order was for Friday 28/1 between 8.00-18.00 hours, I waited in all morning for the delivery at 12.17 hours a text said the delivery would be Monday 31/1. Very poor service I would not purchase from Moho again.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are sincerely sorry that the service provided was not to your satisfaction - this isn't the experience we would like any of our customers to have. The delivery was unfortunately delayed owing to an issue at the depot. We apologise for the inconvenience caused. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Mogo Direct Reviews