Mogo Direct Reviews

Name: Mogo Direct
Address: 9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire, Hemel Hempstead
Rating: 4.63

4.6 Rating 692 Reviews

91 %

of reviewers recommend Mogo Direct

4.6

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mogo Direct:

Mogo was set up with one very simple aim: to offer the best value, high-quality flexible furniture, combined with the best level of customer service possible.

Our customers range from community centres, leisure centres, galleries, art centres, schools and Churches, to homes and offices. In short, any flexible space that has more than just one use.

Visit Website

Phone:

01442 233 384

Email:

hello@mogodirect.co.uk

Location:

9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire
Hemel Hempstead
HP2 7EP

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Mogo Direct 5 star review on 16th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company to deal with. I was phoned to arrange when i wanted delivery. All very professional.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“The online catalogue, ordering, invoicing procedure and delivery work well. Customer Adviser, Seema, was also excellent and helped with a query.”

Helpful Report

Posted 5 years ago

Dear Phyll Hannah, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with your purchase and the service we've provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Good service and price - my only concern is that the chairs I bought are quite 'exacting' to stack correctly and some users of our Community Centre will be less careful than I am when putting them away.”

Helpful Report

Posted 5 years ago

Dear Mr Dickinson, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. We are, however very sorry to hear that the chairs are not stacking quite as you'd like them to. I am sincerely sorry about this and of course if there is anything we can do to help, then please do not hesitate to let us know. Thank you so much, again, for your order with us and we hope to work with you again soon. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Ordered by computer. Quick reply and delivery. Extremely pleased with goods”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service we've provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Excellent customer service”

Helpful Report

Posted 5 years ago

“Great service. On time delivery. Great product”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with your order and the service we've provided! Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Quality assured service, very good communication and rapid delivery”

Helpful Report

Posted 5 years ago

Dear Mr Denton, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with your order and the service we've provided! Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Seema was very helpful in taking the order and dealing with the change of delivery address. My one comment would be that it was agreed that the delivery driver would call 1 hour before delivery this didn't happen. But overall a very good experience.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us a review - we really appreciate your feedback as it enables us to improve ourselves on an ongoing basis. We are really pleased to hear that you are happy with the service you received; but we are sincerely sorry that the delivery driver did not contact you as we had agreed. We appreciate this feedback and will of course convey this to our carriers, in an endeavour to ensure this doesn't happen again! We most certainly wouldn't like you to receive a service that you are less than happy with and we are sincerely sorry, again, for the inconvenience this has caused you. Going forward, if there is anything at all we can do to help, please do not hesitate to get in touch with us at any time. Thank you once again for taking the time to leave us your thoughts and feedback. Warm Regards, Seema @ Mogo Direct

Posted 5 years ago

“Very helpful, and very good product knowledge”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. Thank you so much for your kind words; we are pleased that we were able to assist you and help you get everything you needed. I like to take this opportunity to thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything further we can do to help in due course, please do not hesitate to contact us at any time. Thank you once again, Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“Really good service. All ordered ok and came on time undamaged. Needed to add some items no problem. They were also true to their price promise. Thank you”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with your order and the service provided! Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Simply first class customer service”

Helpful Report

Posted 6 years ago

Posted 5 years ago

“I would like to thank Seema and Mogodirect for their patience and understanding, I purchased tables before Christmas but unfortunately our business venture hit a number of difficulties with our venue, The customer service i have received from Seema has been first class and although a full refund has been given given, I will definitely use Mogodirect in the future. I would 100% recommend the company knowing that I would have peace of mind with any transactions. Steve Evolve”

Helpful Report

Posted 6 years ago

Dear Mr Hazlehurst, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are deeply humbled by the praise you have offered us and just so, so pleased that we were able to assist you. We are, of course, sorry to have missed out on a opportunity to work with you but really look forward to receiving your next order. I like to take this opportunity to personally thank you for choosing Mogo Direct. If there is anything further I can do to help in due course, please do not hesitate to contact us at any time. Thank you once again. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“Top marks for Seema! From the first request for a brochure, right through to receiving our order, Seema was courteous, polite and always true to her word in coming back to us with information and updates on our order. We would recommend your Company to other other Clients without hesitation. Thank you Bryan Partridge”

Helpful Report

Posted 6 years ago

Dear Mr Partridge, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are deeply humbled by the praise you have offered us and just so, so pleased that we were able to assist you and help you get everything you needed. Great customer service means everything to us and I am really delighted that you feel well looked after. We hope you will make use of and enjoy your new chairs for a long time to come! I like to take this opportunity to personally thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything further I can do to help in due course, please do not hesitate to contact us at any time. Thank you once again - and wishing you a wonderful weekend ahead! Warm regards, Seema @ Mogo Direct

Posted 6 years ago

“Service was good but one of the tables had 2 very small dents in the top. Not perfect but acceptable”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us a review - we really appreciate your feedback as it enables us to improve ourselves on an ongoing basis. We are really pleased to hear that you are happy with the service you received; but we are sincerely sorry that your tables arrived to you dented, and in a less than perfect condition. This certainly shouldn't be the case and we are sincerely sorry for this. If you'd like, please feel free to send us through some photos via email (customerservices@mogodirect.co.uk), and we will do what we can to help. We most certainly wouldn't like you to have items you are less than happy with and would like to do what we can to resolve this for you. We really look forward to hearing from you. If, in the meantime, there is anything further we can do to help, please do not hesitate to get in touch with us at any time. Thank you once again for taking the time to leave us your thoughts and feedback. Warm Regards, Seema @ Mogo Direct

Posted 6 years ago

“excellent service”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with your order and the service provided! Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“The service we received from Mogo Direct was excellent, and delivery of our chairs was prompt and efficient.”

Helpful Report

Posted 6 years ago

Mr Fardell, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with your order and the service we we've provided! Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Great, speedy service when dealing with our enquiry and subsequent order!”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with your order and the service we we've provided! Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“I was in touch with Emese who was brilliant in helping us. We got sample chairs before the purchase so we could try the products. The whole process was easy and excellent.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with your order and the service we we've provided! Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“was told delivery was to be 19th now 20th 13.00hrs no email etc to explain why late or when new delivery will be made”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for your order with Mogo Direct and for taking the time to leave us a review - we really appreciate your feedback. We are really sorry to hear that delivery was not made on as agreed. We appreciate how frustrating and disappointing that must have been especially considering you had made yourself available to take delivery. We would like to assure you that this does not happen often at all, but we are mortified that it has happened on this occasion with you. We will look into this and ensure going forward that all deliveries are made in a timely manner and as agreed with our customers. Our sincere apologies once again. We are relieved that the situation has now been resolved and you've received your items, but we are really sorry for the inconvenience caused. If there is anything at all we can do to help going forward, please do not hesitate to get in touch at any time. Thank you once again for your order. Best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Fantastic service!”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with your order and the service we we've provided! Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

Mogo Direct is rated 4.6 based on 692 reviews