Name: Mogo Direct
Address: 9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire, Hemel Hempstead
Rating: 4.63

“Prompt and efficient response, with checks all the way. Would use again.”

Helpful Report

Posted 5 years ago

Dear Mr Bull, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the products and service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“They did exactly what they said they were going to do Highly recommended”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the products and service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the products and service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Good company to deal with”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Seema has been an amazing representative to deal with and cannot fault her. The prices are good and up to the point of delivery was good except that the delivery itself was split and did not arrive on time. I wasted a lot of time waiting for goods. So we'll done the office. Delivery nerds to be omproved”

Helpful Report

Posted 5 years ago

Dear Mr Powell, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are deeply humbled by the praise you have offered us and just so, so pleased that we were able to assist you and help you get everything you needed. Great customer service means everything to us and I am really delighted that you feel well looked after. We hope you will make use of and enjoy your new chairs for a long time to come! We are so sorry for the issues we had in delivery, and we will, of course, work to improve this going forward. Our apologies for the inconvenience caused to you. I'd like to take this opportunity to personally thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything further I can do to help in due course, please do not hesitate to contact us at any time. Thank you once again - and wishing you a wonderful day ahead. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“I placed my order directly rather than through a 3rd party & was contacted quickly by Seema who submitted quotation as requested I cannot fault her customer service skills as she was both efficient & very mannerable. Her professionalism is a credit to your company Delivery was perfect also”

Helpful Report

Posted 5 years ago

Dear Ms Gibson, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are deeply humbled by the praise you have offered us and just so, so pleased that we were able to assist you and help you get everything you needed. Great customer service means everything to us and I am really delighted that you feel well looked after. We hope you will make use of and enjoy your new chairs for a long time to come! I like to take this opportunity to personally thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything further I can do to help in due course, please do not hesitate to contact us at any time. Thank you once again - and wishing you a wonderful day ahead. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“I am very happy with the table. The order was dealt with very quickly and officiently and it arrived on time!”

Helpful Report

Posted 5 years ago

Dear Ms Reynolds, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service and products provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“We invited 3 suppliers to provide quotations for tables, chairs, stage and trolleys for our new village hall. We decided not to go with Mogo Direct because on close inspection of the quotation I noticed that VAT had been added on to some items twice! I pointed this out and gave feedback to customer services. We did receive an apology but we then decided to go elsewhere for the items. One week later we received from Mogo Direct 2 spam emails with links to 'WeTransfer' files. Only after I questioned why we had received these emails, Mogo Direct responded with the message 'Please note that this IS A SPAM message and I strongly advise that you do not open any files, and delete this email IMMEDIATELY'. These actions do not exactly inspire confidence in Mogo Direct. We certainly won't be using them.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for your enquiry with Mogo Direct and for taking the time to leave us a review - we really appreciate your feedback. We are really sorry to hear that you were dissatisfied with the service provided. We appreciate that human error can be cause for frustration but having realised our error in the VAT calculations, your quotation was rectified within a matter of minutes and sent straight back to you. We like to think that this is an attentive and dedicated service but again, we understand that you do not feel the same way and apologise for the inconvenience caused to you. With regards to the spam emails you've received, unfortunately there are issues beyond our control and we can only apologise for the 2 unwanted emails you have received. Our sincere apologies for the intrusion. We are pleased that you have now placed an order elsewhere and been able to source the items you wanted and needed. Once again, our deepest apologies for any disappointment caused to you from our end. Thank you once again for your time and best wishes going forward. Seema @ Mogo Direct

Posted 5 years ago

“Pre-sales support was really outstanding but it took the warehouse three attempts to ship the complete order. This meant inconveniencing somebody three time to be up very early in the morning to sign for deliveries as well as organizing people for unpacking on three separate occasions. I would have think twice before recommending Mogo because of the logistics issues.”

Helpful Report

Posted 5 years ago

Dear Mr Spillane, Thank you so much for your order with Mogo Direct. We are delighted to have had the opportunity to work with you and of course appreciate that you have taken the time to leave us your thoughts feedback - thank you so much. We would like to start by apologising for the error that was made on the logistics side of your order. We can appreciate how inconvenient, frustrating and disappointing this must have been for you, especially considering you had made yourself available to take delivery. We would like to assure you that this does not happen often at all, but we are mortified that it has happened on this occasion, with you. We will look into this and ensure going forward that all deliveries are made in a timely manner and as agreed with our customers. Our sincere apologies once again. We are relieved that the situation has now been resolved and you've received your items, but we are really sorry for the inconvenience caused to you. If there is anything at all we can do to help going forward, please do not hesitate to get in touch with me directly at any time. We do hope that you'll enjoy your beautiful new chairs for a long time to come. Again, thank you for your patience and understanding, and our sincere apologies for the errors made. Thank you so much for your order. Best wishes, Seema @ Mogo Direct

Posted 5 years ago

“I needed my order very quickly and the people at Mogo Direct did a great job of making sure the items were delivered on time. The delivery driver phoned ahead as promised and I'm very happy with the level of service I received.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service and products provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Excellent communication and delivery.”

Helpful Report

Posted 5 years ago

Dear Ms Snyder, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Excellent service from Seema who could not do enough to assist. She very quickly sorted out one problem.”

Helpful Report

Posted 5 years ago

Dear Mr McBain, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Sample chair arrived swiftly. Prompt and courteous service.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Excellent customer service - quick response, helpful & knowledgeable ... very impressed!”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Good service and fast delivery.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Brilliant service, easy to chat too and quick to arrange delivery of chairs ordered, will be using Mogo again.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Good service and friendly delivery.”

Helpful Report

Posted 5 years ago

Dear Ms Calow, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Efficient and can-do”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Friendly efficient”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service we've provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Great company to deal with. I was phoned to arrange when i wanted delivery. All very professional.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“The online catalogue, ordering, invoicing procedure and delivery work well. Customer Adviser, Seema, was also excellent and helped with a query.”

Helpful Report

Posted 5 years ago

Dear Phyll Hannah, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with your purchase and the service we've provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Mogo Direct Reviews