Mogo Direct Reviews

Name: Mogo Direct
Address: 9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire, Hemel Hempstead
Rating: 4.62

4.6 Rating 716 Reviews

91 %

of reviewers recommend Mogo Direct

4.6

Based on 716 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mogo Direct:

Mogo was set up with one very simple aim: to offer the best value, high-quality flexible furniture, combined with the best level of customer service possible.

Our customers range from community centres, leisure centres, galleries, art centres, schools and Churches, to homes and offices. In short, any flexible space that has more than just one use.

Visit Website

Phone:

01442 233 384

Email:

hello@mogodirect.co.uk

Location:

9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire
Hemel Hempstead
HP2 7EP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Al handled very professionallyl”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for your recent order with Mogo Direct, and for taking the time to leave us a review about your experience. We are deeply humbled by the praise you have offered us and so pleased that we were able to assist you. Great customer service means everything to us and we are delighted that you feel well looked after. I'd like to thank you, once again, for choosing Mogo Direct and if there is anything at all that I can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a great day ahead. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“Had 2 community group orders to fulfill, managed to find all products on Mogo, saved extensive delivery charges to Channel Islands by combining the order. Easy to order, VAT taken off, delivery arranged, no problem. Only issue was told it would be delivered Friday, arrived Monday, that's pretty good for shipping to Channel Islands, and couriers didn't phone to say they would be delivering as they were supposed to.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are so sorry for the issues we had in delivery, and we will, of course, work to improve this going forward. Our apologies for the inconvenience caused to you. We'd like to take this opportunity to thank you for choosing Mogo Direct and we are really pleased that you're happy with your order, and the service we have provided. We sincerely hope to have the pleasure of working you again in the future. If there is anything further we can do to help in due course, please do not hesitate to contact us at any time. Thank you once again. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“the tables r excellent, the only problem is that they r alot of screws sticking out in middle of table”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much taking the time to leave us a review. We are deeply humbled by the praise you have offered us and just so, so pleased that we were able to assist you and help you get everything you needed. With regards to the rivulets on the table you have purchased, these are a structural component and we do try to make this as clear as possible on our website. Our apologies if this was missed. I'd like to thank you, once again, for choosing Mogo Direct and if there is anything at all that I can do to help going forward, please do not hesitate to get in touch at any time. Wishing you an absolutely Friday and weekend ahead! Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“Stock arrived in good condition. Thank you. Very disappointed with delivery service. Arrived 24 hours late and was dumped in yard. End of the day, probably last delivery and guess delivery guy just wanted to get home. Not interested in helping move into barn even though I was on my own. Said it was carpeted - which it wasn't so he couldn't go in!”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are so sorry for the issues we had in delivery, and we will, of course, work to improve this going forward. Our apologies for the inconvenience caused to you. I'd like to take this opportunity to personally thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything further we can do to help in due course, please do not hesitate to contact us at any time. Thank you once again. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“Seema has been an amazing representative to deal with and cannot fault her. The prices are good and up to the point of delivery was good except that the delivery itself was split and did not arrive on time. I wasted a lot of time waiting for goods. So we'll done the office. Delivery nerds to be omproved”

Helpful Report

Posted 5 years ago

Dear Mr Powell, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are deeply humbled by the praise you have offered us and just so, so pleased that we were able to assist you and help you get everything you needed. Great customer service means everything to us and I am really delighted that you feel well looked after. We hope you will make use of and enjoy your new chairs for a long time to come! We are so sorry for the issues we had in delivery, and we will, of course, work to improve this going forward. Our apologies for the inconvenience caused to you. I'd like to take this opportunity to personally thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything further I can do to help in due course, please do not hesitate to contact us at any time. Thank you once again - and wishing you a wonderful day ahead. Warm regards, Seema @ Mogo Direct

Posted 5 years ago

“Friendly efficient”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service we've provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Good service and price - my only concern is that the chairs I bought are quite 'exacting' to stack correctly and some users of our Community Centre will be less careful than I am when putting them away.”

Mogo Direct 4 star review on 5th March 2019

Helpful Report

Posted 6 years ago

Dear Mr Dickinson, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. We are, however very sorry to hear that the chairs are not stacking quite as you'd like them to. I am sincerely sorry about this and of course if there is anything we can do to help, then please do not hesitate to let us know. Thank you so much, again, for your order with us and we hope to work with you again soon. Warm regards and best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Service was good but one of the tables had 2 very small dents in the top. Not perfect but acceptable”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us a review - we really appreciate your feedback as it enables us to improve ourselves on an ongoing basis. We are really pleased to hear that you are happy with the service you received; but we are sincerely sorry that your tables arrived to you dented, and in a less than perfect condition. This certainly shouldn't be the case and we are sincerely sorry for this. If you'd like, please feel free to send us through some photos via email (customerservices@mogodirect.co.uk), and we will do what we can to help. We most certainly wouldn't like you to have items you are less than happy with and would like to do what we can to resolve this for you. We really look forward to hearing from you. If, in the meantime, there is anything further we can do to help, please do not hesitate to get in touch with us at any time. Thank you once again for taking the time to leave us your thoughts and feedback. Warm Regards, Seema @ Mogo Direct

Posted 6 years ago

“my contact was a very helpful member of staff, deliver was within the requested window but the wobbly way the chairs stack is a little dissappointing.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us a review - we really appreciate your feedback as it enables us to improve ourselves on an ongoing basis. We are really pleased to hear that you are happy with the service you received; but we are sincerely sorry that the chairs you have purchased don't seem to be stacking correctly. This certainly shouldn't be the case with the Remploy MX70 Chairs as they are, in fact, designed to stack smoothly and securely for a compact storage solution. Would you be able to send a photograph of the stacked chairs to customerservices@mogodirect.co.uk in order that we can look into this for you? We most certainly wouldn't like you to have items you are less than happy with and would like to do what we can to resolve this for you. We really look forward to hearing from you. If, in the meantime, there is anything further we can do to help, please do not hesitate to get in touch with us at any time. Thank you once again for taking the time to leave us your thoughts and feedback. Warm Regards, Seema @ Mogo Direct

Posted 6 years ago

“The person I dealt with was very helpful and the chairs we ordered were just what we needed.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are genuinely delighted that we were able to assist you in getting the products that would be best suited your requirements and we wish with all our heart that you will enjoy your new chairs! We'd like to take this opportunity to thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything we can do to help in due course, please do not hesitate to get in touch at any time. Thank you once again and wishing you well. Warm regards, Seema @ Mogo Direct

Posted 6 years ago

“Very helpful service and quick delivery - minor scratches on item but not really significant”

Helpful Report

Posted 6 years ago

Dear Mr Heley, Thank you so much for taking the time to leave us a review - we really appreciate your feedback. We are glad that you has a simple and straight forward experience, but we are sincerely sorry that your table arrived with scratches. We will certainly take this on board and strive to ensure that items are better protected so as to avoid any damage whatsoever. If there is anything we can do to help further in due course, or should you have any queries or issues, please do not hesitate to get in touch with us at any time. We're always here and happy to help. We hope to work with you again soon. Warm Regards, Seema @ Mogo Direct

Posted 6 years ago

“Ordered and delivered with out any problems”

Helpful Report

Posted 6 years ago

Dear James, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are genuinely delighted that we were able to assist in getting your order processed and delivered smoothly. We'd like to take this opportunity to thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything we can do to help in due course, please do not hesitate to get in touch at any time. Thank you once again and wishing you well. Warm regards, Seema @ Mogo Direct

Posted 6 years ago

“Product was exactly as advertised and arrived promptly on the identified date. Prior to delivery a very polite phone call came through to ensure that I was ok with my order and was still OK with the delivery date. Recommended.”

Helpful Report

Posted 6 years ago

Dear Mr Wilson, Thank you so much for taking the time to leave us your thoughts and feedback. We are really pleased to hear that you are satisfied with the service provided and that you'd be happy to recommend us - we really couldn't ask for any more. Thank you for your kind words. We hope to have the pleasure of working with you again soon, but if in the meantime there is anything at all we can do to help, please do not hesitate to get in touch with us at any time. Thank you once again for choosing Mogo Direct Mr WIlson. Warm regards, Seema @ Mogo Direct

Posted 6 years ago

“Good but could have been a bit quicker”

Helpful Report

Posted 6 years ago

Dear Andrea, Thank you so much for taking the time to leave us a review - we really appreciate your feedback. We are glad that you has a simple and straight forward experience, but we are sincerely sorry that we weren't able to offer you a quicker delivery service. We will certainly take this on board and strive to improve in this area. If there is anything we can do to help further in due course, or should you have any queries or issues, please do not hesitate to get in touch with us at any time. We're always here and happy to help. We hope to work with you again soon. Warm Regards, Seema @ Mogo Direct

Posted 6 years ago

“Our tables were despatched very promptly indeed. We had to contact the company over our order and their communication and customer service were great.”

Helpful Report

Posted 6 years ago

Dear Ms Morris, Thank you so much for taking out the time to post some feedback for us. It's always nice to know what are customers are thinking and we are beyond pleased that you are happy with the service we provided. We really hope you enjoy and get great use out of your new tables - our plywood trestle tables are one of our most popular and versatile products and we (obviously!) want you to get the most out of them! A huge thank you once again for choosing Mogo Direct and we hope we have the pleasure of working with you again in the future. Please do not hesitate to contact us at any time if there is anything we can do to help. Seema @ Mogo Direct

Posted 6 years ago

“The furniture received is great, perfect for what we need. A little mix up with the order but sorted out fairly quickly.”

Helpful Report

Posted 6 years ago

Dear Ms Vickers, Thank you so much for taking the time to leave us a review - we really appreciate it! An even bigger thank you for the kind words - and we are sorry that things went wrong, but glad we were able to sort them out for you. We hope to work with you again soon! Wishing you well. Warm Regards, Seema @ Mogo Direct

Posted 6 years ago

“Delivery time for this item was good. The tables are very sturdy, safe and made of durable materials. My only recommendation would be for there to be more colours to choose from.”

Helpful Report

Posted 6 years ago

Dear Lozell's Methodist Church, Thank you so much for taking the time to leave us a review. Your feedback is very important to us as the customer is at the heart of what we do! We are so pleased that you are happy with the tables you have purchased. Your suggestion is most definitely a good idea and we will most certainly take a look into this going forward. Thank you once again for choosing Mogo Direct and please do not hesitate to get in touch if there is anything we can do to help you further. Warm regards, Seema @ Mogo Direct

Posted 6 years ago

“Items ordered, arrived safely, although later than initially expected due to limited stock in the UK. Mogo advised delay and advised on new delivery.”

Helpful Report

Posted 7 years ago

Thank you so much for taking the time to leave us your thoughts. We would like to apologise for the delays in getting your items delivered but would like to assure you that this doesn't happen happen very often and we are sincerely sorry for the inconvenience this caused for you. Thank you for choosing Mogo Direct and we hope to have the pleasure of working with you again soon. Warm regards, Seema @ Mogo Direct

Posted 6 years ago

“Helpful staff, a generally good product. Tables got damaged in delivery though, which was a great disappointment - that's the area to improve.”

Helpful Report

Posted 7 years ago

Thank you so much for taking the time to leave us your thoughts regarding the service you received with Mogo Direct. Your feedback means a lot to us and we are so pleased that you are happy with your order! A happy customer = a happy us! Thank you once again for choosing Mogo Direct and going forward, please do not hesitate to contact us at any time if there is anything we can help you with. Warm regards, Seema @ Mogo Direct

Posted 6 years ago

“Goods were dispatched for next day delivery. When I had to contact them to say they had sent the wrong item and that is was damaged they dealt with the situation very efficiently and kept me posted about a delay in despatching the replacement item”

Helpful Report

Posted 7 years ago

Posted 6 years ago

Mogo Direct is rated 4.6 based on 716 reviews