Mogo Direct Reviews

Name: Mogo Direct
Address: 9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire, Hemel Hempstead
Rating: 4.63

4.6 Rating 692 Reviews

91 %

of reviewers recommend Mogo Direct

4.6

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mogo Direct:

Mogo was set up with one very simple aim: to offer the best value, high-quality flexible furniture, combined with the best level of customer service possible.

Our customers range from community centres, leisure centres, galleries, art centres, schools and Churches, to homes and offices. In short, any flexible space that has more than just one use.

Visit Website

Phone:

01442 233 384

Email:

hello@mogodirect.co.uk

Location:

9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire
Hemel Hempstead
HP2 7EP

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Mogo Direct 5 star review on 16th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service as always”

Helpful Report

Posted 6 years ago

Dear Mr Boulton, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Pleased to get phone call confirming delivery”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. If there is anything at all we can do to further assist, please do not hesitate to get in touch at any time. Thank you once again for choosing Mogo Direct - it's been a pleasure to work with you! Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Order arrived right on time and the phone call beforehand was a nice touch”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased to hear that you had a smooth journey from order through to delivery, and are really glad that you are happy with your purchase! Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“I am delighted with the service I received from the staff at Mogo Direct. With sales staff like the ones you have you must be one of the best supplies of furniture in the country. Thank you very much.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are deeply humbled by the praise you have offered us and just so, so pleased that we were able to assist you and help you get everything you needed. Great customer service means everything to us and I am really delighted that you feel well looked after. We hope you will make use of and enjoy your new purchases for a long time to come! I like to take this opportunity to personally thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything further I can do to help in due course, please do not hesitate to contact us at any time. Thank you once again. Warm regards, Seema @ Mogo Direct

Posted 6 years ago

“A great service - many thanks to Emese for her dedication and customer service”

Helpful Report

Posted 6 years ago

“I ordered online on the Sunday and received my order on Wednesday. Excellent !!! I received a call from Mogo Direct on the Monday advising of the day of delivery and the staff member was very pleasant and polite. My only feedback would be that I received a corresponding email after the phone call, which confirmed a different date and time. This was very confusing. The tables that I ordered were just as I anticipated and I am highly delighted with them. Even though there was slight confusion with the email delivery date, I would still highly recommend this company for both product and service. Thank you.”

Helpful Report

Posted 6 years ago

Dear Ms Hill, Thank you so much for taking the time to leave us a review - we really appreciate your feedback as it enables us to improve ourselves on an ongoing basis. We are really pleased to hear that you are happy with the service you received and love the tables that you have ordered! Absolutely nothing makes us happier. Thank you for your kind words and glowing review. We are truly humbled. We are, also, so sincerely sorry about the error that was made in the arrangement of your delivery. The discrepancy should not have occurred and we completely appreciate how confusing this might have been for you. Thank you so much for bringing this to our attention and we will, of course, be extremely mindful going forward. We apologise for inconvenience this has caused you. Thank you so much, once again, for taking the time to leave us such a warm, wonderful and constructive review. Going forward, if there is anything at all we can do for you please do not hesitate to get in touch with us at any time. Thank you once again for taking the time to leave us your thoughts and feedback. Warm Regards, Seema @ Mogo Direct

Posted 6 years ago

“Customer service operator was most informative on product being purchased”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are delighted to learn that we were able to help you to find the correct product for your requirements! Thank you ever so much for the kind words and we really hope to have the pleasure of working with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Excellent company to deal with. Excellent customer service”

Helpful Report

Posted 6 years ago

Dear Mr Appleby, Thank you so much for taking the time to leave us your thoughts and feedback - we really appreciate it. We are really pleased to hear that you are happy with the service you've received, from enquiry through to delivery. Nothing makes us happier than a happy customer. Thank you so much. We really look forward to working with you again soon and if there is anything at all that we can do to help, in the meantime, please do not hesitate to get in touch with us at any time. Thank you once again for choosing Mogo Direct and taking the time to leave us a review. Wishing you a most wonderful Sunday ahead. Warm regards, Seema @ Mogo Direct

Posted 6 years ago

“Excellent communication and perfect delivery. A pleasure to do business with.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - we really appreciate it. We are really pleased to hear that you are happy with the service tyou've received, from enquiry through to delivery. Nothing makes us happier than a happy customer. Thank you so much. We really look forward to working with you again soon and if there is anything at all that we can do to help, in the meantime, please do not hesitate to get in touch with us at any time. Thank you once again for choosing Mogo Direct and taking the time to leave us a review. Wishing you a most wonderful weekend ahead. Warm regards, Seema @ Mogo Direct

Posted 6 years ago

“From the beginning of searching through Mogo Direct's website to the point of purchased items delivered has been nothing but an absolute pleasure. Very friendly, professional and efficient sales department; competitive (great!) prices and just simply one of the best customer-orientated companies we have ever had the pleasure to deal with. We will certainly use Mogo Direct in the future.”

Helpful Report

Posted 6 years ago

Dear Ms Thomas, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are so pleased that your entire journey, from enquiry to delivery was a pleasant and positive one. Nothing makes us happier than a happy customer. We hope that you will use and enjoy your new tables and chairs for a long time to come. I'd just like to say what an absolute pleasure it has been working with you and we sincerely hope to have the pleasure again soon! If there is anything at all that we can do to help in the meantime, please do not hesitate to get in touch at any time. Thank you once again for choosing Mogo Direct, and for your kind words of praise that have simply blown us away! Best wishes for a wonderful weekend ahead, Seema @ Mogo Direct

Posted 6 years ago

“The staff were extremely helpful in obtaining me the right products. I was very impressed with the service I received. Will recommend them at any time. Many thanks and well done.”

Helpful Report

Posted 6 years ago

Dear Miss Eleftheriades, Thank you so much for taking the time to leave us your thoughts and feedback - we really appreciate it. We are really pleased to hear that you had a smooth journey from order through to delivery. Nothing makes us happier than a happy customer. Thank you so much. Going forward, if there is anything at all that we can do to help, please do not hesitate to get in touch with us at any time. Thank you once again for choosing Mogo Direct and taking the time to leave us a review. Wishing you a most wonderful weekend ahead. Warm regards, Seema @ Mogo Direct

Posted 6 years ago

“Excellent customer service, prompt and quick delivery, Will highly recommend the service received from Seema Ramanuj for outstanding customer care Thank you”

Helpful Report

Posted 6 years ago

Dear Llanelli Rural Council, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are deeply humbled by the praise you have offered us and just so, so pleased that we were able to assist you and help you get everything you needed. Great customer service means everything to us and I am really delighted that you feel well looked after. We hope you will make use of and enjoy your new chairs for a long time to come! I like to take this opportunity to personally thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything further I can do to help in due course, please do not hesitate to contact me at any time. Thank you once again, it's been a real pleasure working with you. Warm regards, Seema @ Mogo Direct

Posted 6 years ago

“Great customer service together with quality products. This is the second order that we have made and would highly recommend buying from this company. It is a breath of fresh air to actually deal with great customer service who listens to its customers and takes care of them.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are so pleased that your entire journey with Mogo Direct was a pleasant and positive one. Nothing makes us happier than a happy customer and we're really glad we have been able to deliver for you. We'd like to take this opportunity to say what an absolute pleasure it has been working with you. Thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again soon. If there is anything we can do to help in due course, please do not hesitate to get in touch at any time. Thank you once again and wishing you well. Warm regards, Seema @ Mogo Direct

Posted 6 years ago

“my contact was a very helpful member of staff, deliver was within the requested window but the wobbly way the chairs stack is a little dissappointing.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us a review - we really appreciate your feedback as it enables us to improve ourselves on an ongoing basis. We are really pleased to hear that you are happy with the service you received; but we are sincerely sorry that the chairs you have purchased don't seem to be stacking correctly. This certainly shouldn't be the case with the Remploy MX70 Chairs as they are, in fact, designed to stack smoothly and securely for a compact storage solution. Would you be able to send a photograph of the stacked chairs to customerservices@mogodirect.co.uk in order that we can look into this for you? We most certainly wouldn't like you to have items you are less than happy with and would like to do what we can to resolve this for you. We really look forward to hearing from you. If, in the meantime, there is anything further we can do to help, please do not hesitate to get in touch with us at any time. Thank you once again for taking the time to leave us your thoughts and feedback. Warm Regards, Seema @ Mogo Direct

Posted 6 years ago

“Excellent service”

Helpful Report

Posted 6 years ago

Dear Mrs Hancock, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are genuinely delighted that we were able to assist in getting your order processed and delivered smoothly. We'd like to take this opportunity to thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything we can do to help in due course, please do not hesitate to get in touch at any time. Thank you once again and wishing you well. Warm regards, Seema @ Mogo Direct

Posted 6 years ago

“A little miffed on finding there is a surcharge on delivery to Aberdeenshire - something the Scottish Government is working on stopping. However in this case the small addition of £5 did not put me off ordering the square plastic topped table. The staff I dealt with over the phone could not have been more helpful and purchasing was easy. Delivery was prompt and on the day expected. The quality of the folding table was even better than expected and the metal legs when locked in position, make the structure extremely stable. It is quite a heavy table but as such is rigid when in use. It is well worth the price compared to many cheaper alternatives available on the market.”

Helpful Report

Posted 6 years ago

Dear Mr Graham, Thank you so much for taking the time to leave us a review - we really appreciate your feedback. We are glad that you has a simple and straight forward experience and that you are happy with the quality of our product! We truly pride ourselves on our collection and we sincerely hope that you will get great use for many years to come! We would like to apologise for the disappointment you have felt as a result of the elevated charge for delivery to Aberdeenshire. We appreciate fully where you are coming from and how this may feel but we too hope that this won't be the case for too much longer. At the moment we find ourselves in a position where our carriers charge us a higher rate for collecting from our warehouse in Southern England and delivering up to the Highlands; and we unfortunately have to pass this cost along. We are sincerely sorry, however, for the disappointment caused; we will certainly take this on board and strive to improve. If there is anything we can do to help further in due course, or should you have any queries or issues, please do not hesitate to get in touch with us at any time. We're always here and happy to help. Thank you, again, for your wonderful feedback and for choosing Mogo Direct. Warm Regards, Seema @ Mogo Direct

Posted 6 years ago

“Excellent customer service from Seema Ramanuj. Nothing was too much trouble.”

Helpful Report

Posted 6 years ago

Dear Mrs Borrows, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are deeply humbled by the praise you have offered us and just so, so pleased that we were able to assist you. Great customer service means everything to us and I am really delighted that you feel well looked after. I like to take this opportunity to personally thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything further I can do to help in due course, please do not hesitate to contact me at any time. Thank you once again. Warm regards, Seema @ Mogo Direct

Posted 6 years ago

“The person I dealt with was very helpful and the chairs we ordered were just what we needed.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are genuinely delighted that we were able to assist you in getting the products that would be best suited your requirements and we wish with all our heart that you will enjoy your new chairs! We'd like to take this opportunity to thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything we can do to help in due course, please do not hesitate to get in touch at any time. Thank you once again and wishing you well. Warm regards, Seema @ Mogo Direct

Posted 6 years ago

“Very helpful service and quick delivery - minor scratches on item but not really significant”

Helpful Report

Posted 6 years ago

Dear Mr Heley, Thank you so much for taking the time to leave us a review - we really appreciate your feedback. We are glad that you has a simple and straight forward experience, but we are sincerely sorry that your table arrived with scratches. We will certainly take this on board and strive to ensure that items are better protected so as to avoid any damage whatsoever. If there is anything we can do to help further in due course, or should you have any queries or issues, please do not hesitate to get in touch with us at any time. We're always here and happy to help. We hope to work with you again soon. Warm Regards, Seema @ Mogo Direct

Posted 6 years ago

“Very prompt to respond to our sales query. We are really happy with the tables and trolley we purchased & have used the tables every day for children eating their packed lunches! Many thanks for a great product and a great service!”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are so pleased that your entire journey, from enquiry to delivery was a pleasant and positive one. Nothing makes us happier than a happy customer and we are really glad that the tables are exactly as you had hoped. I'd just like to say what an absolute pleasure it has been working with you - and I really hope to work with you again soon! If there is anything we can do to help in the meantime, please do not hesitate to get in touch at any time. Thank you once again for your order and for choosing Mogo Direct. Best Wishes, Seema @ Mogo Direct

Posted 6 years ago

Mogo Direct is rated 4.6 based on 692 reviews