Modern Living Reviews

Name: Modern Living
Address: 2-4 Duncome Way, Bradford
Rating: 4.72

4.7 Rating 1,062 Reviews

94 %

of reviewers recommend Modern Living

Company Reviews

Metrics

Info

4.7

Based on 1,062 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01274 541236

Email:

sales@modernlivingdirect.co.uk

Location:

2-4 Duncome Way
Bradford
bd8 9SY

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Modern Living 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered from Modern Living and got confirmation email. A week passed with absolutely nothing else, no delivery notice, absolutely nothing. I emailed to ask what was going on and they replied the next day saying they had tried to call but got no reply so could not arrange delivery. This was a bare faced lie. I had no missed call. They had not tried to phone. If they had why didn't they leave voice mail, or email me? Once I contacted them to arrange delivery the delivery was quick and I had no problems. Just wish they were more honest about their mistakes and didn't try to lie their way out of it”

Helpful Report

Posted 5 months ago

Hi, Thank you for reaching out to us about your order. I wanted to clarify the situation: we contacted our supplier regarding your delivery, and they informed us that they attempted to reach you for a delivery date but didn’t receive a response. Once we learned about the issue, we stepped in to help resolve it, and I’m glad to hear your items were delivered promptly after that. We sincerely apologize for any confusion this may have caused and appreciate your understanding. If you have any further questions or concerns, please don’t hesitate to let us know. Kind regards

Posted 5 months ago

“Everything was OK until delivery which was arranged for & promised for 5th July 2024. This did not happen, despite me informing you that I would then be on holiday for 3 weeks. Modern Living blamed my lack of access by phone by the supplier, a 3rd party I had no knowledge of. The delivery was made today 30th August 2024. The original invoice stated that 2 man delivery was included. The delivery was made by 1 man.”

Helpful Report

Posted 8 months ago

Thank you for your review. We appreciate your feedback. Although your order left on time for delivery on the scheduled date, there was an unforeseen delay with Palletline, causing the delivery to miss the agreed date. Miro typically contacts customers to schedule deliveries and avoid wasted trips. Unfortunately, our process fell short this time, and we didn't meet our usual standards. We have since implemented additional systems with Miro to ensure better communication and coordination for future deliveries. Regarding the two-man delivery, our Miro ceiling hoods are delivered via pallet, as clearly stated in the on-page delivery information. We apologize for any confusion caused by the incorrect "2 Man Free Delivery" shipping class tag on the invoice, which should have been listed as just "Free Delivery." We have corrected this error. Thank you for bringing these issues to our attention.

Posted 8 months ago

“You're sending surveys out and I haven't received the item yet!”

Helpful Report

Posted 10 months ago

Hi Robert, sorry about that. Its an automated process that sends out to every customer after a couple of days. As your item is quite a large box, it takes few extra days for it to arrive. Let us know if there's any issues when you receive it.

Posted 10 months ago

“Only half order received, poor communication.”

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Posted 11 months ago

“Whilst the product itself is very nice and a good price, the dispatch is way too slow. It might not matter to you if you were doing a refurb but if you have a broken kitchen tap that you can't get any water out of, it's useless!”

Helpful Report

Posted 1 year ago

We appreciate you sharing your feedback with us. We've noticed your rating, and while we're a bit disappointed, we want to provide some context. Typically, we strive to deliver orders more efficiently, however, there are instances where we await a delivery from our supplier, which may introduce a slight delay. In your case, you placed an order at 15:23 on November 22nd, and the tap was delivered on the 29th at 10:45. Although our goal is to ship promptly, we still managed to deliver it to you within 5 working days. We understand the importance of timely service and are continuously working to improve our processes. Thank you for your understanding.

Posted 1 year ago

“I have purchased gas cooker and during fitting notice that leg was smaller than standard size and I have to put 3" paking to level up to worktops height and ask Craig who deals with me with sale order and ask him if he can get be longer legs for cooker and ask manufacturer to change the size in future but he naver contact me back as he promised.”

Helpful Report

Posted 3 years ago

There was a delay in the shipment of the legs, but Mr Mehmood has now received the new size. ViandPro have updated the design and the legs on the 2022 models are an additional 5cm higher.

Posted 3 years ago

“Purchased a Silverline Hendrix ceiling extractor from them, contact and delivery as expected and described. Now on installing I damaged the glass surround and I sent an email to Craig asking for help as I required a replacement glass surround which is a removable part with 8 screw's. I had no reply from Craig so after a couple of days I phoned them and was told by lady whom answered she thought it had been dealt with. She said she would check and get back to me. I was later advised they do not supply this part and recommended I buy another complete extractor, I asked why have they sold me an appliance which is several hundreds of pounds in cost and don't support it. I had a reply from Craig stating he will try to get part from manufacturer but since then my emails have been ignored. If you purchase from this company I hope it all works as sales appears to work ok, but after sales and support is some ot the worst I have ever experienced. You've been warned”

Helpful Report

Posted 3 years ago

Hi Mr Miller. The issue is you require a part that is not available. It's not a normal spare part, but part of the structure of the hood. We chased with Silvaire (the supplier) who advised us they could not supply it or get hold of it anymore. This was unacceptable to you. I then went direct to the factory in Turkey (with time zone and language issues and being passed around to different departments) to try and source this part. I chased it and chased again - but haven't heard back. I was on annual leave last week and have read your emails now and chased again. As of yet there is nothing to report. I'm not sure if this review is deliberately over the top to try and get us to resolve your issue, or you really do consider trying to source a part that you damaged, directly from a factory in another country 'the worst I have ever experienced'. Either way, when I hear back I'll let you know.

Posted 3 years ago

“I ordered before Xmas to make sure I had the taps for the plumber today but unfortunately it was the wrong item and modern living do not have the correct tap and would not refund as it’s now over 14 days where as most companies are 28 days”

Helpful Report

Posted 5 years ago

We do try and help with returns where possible and find solutions. Unfortunately, this was for a discontinued filter tap Northern Sinks were selling off. They had sold out and we'd stopped selling it on our website because of that - so we couldn't take something back into stock that wasn't a running line outside the returns period.

Posted 5 years ago

“Paid £15 with no option for any other postage than next day, delivery hasn't arrived so have to wait until Tuesday now, 4 days delivery.”

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Posted 5 years ago

Hi. Sorry you feel we haven't fulfilled your order correctly. We received the order at 7:39am on Friday 24th and dispatched same day. Our courier delivers next working day, which due to the bank holiday is today - Tuesday 28th. I'm not sure what more you were expecting or thought we could have done.

Posted 5 years ago

“Bought a filter tap, tap it self ok ,filter side of things not so good, cant actually notice any difference between the filtered and unfiltered water, filled in the online form complaining about this, didn't even get the courtesy of a reply”

Helpful Report

Posted 6 years ago

Hello. Please can you get in touch about this, we would like to help. I've searched for your email in my inbox and on the back end of the website and the only hit is from the original order. We don't ignore complaints and queries.

Posted 6 years ago

“I wanted to purchase a bath from Modern Living as the delivery information on the website explained that a delivery at a mutually convenient time would be made. This did not happen I had to chase up the delivery a number of times. While the person on the phone was perfectly helpful within the remit of her role, it is clear that there were a number of third parties involved which made the process of chasing up and arranging an appropriate delivery extremely stressful. Please make the information on your delivery page clear so as not to raise expectations of a possible nominated delivery day for large items.”

Helpful Report

Posted 6 years ago

Hi. I'm really sorry you haven't had a good experience with your order from us. We often get the baths delivered direct from our supplier to the customer which usually means a quicker turnaround time. The flip side is we are out of the loop when arranging the delivery. We really don't like negative feedback and do take it seriously and would appreciate if you got in touch so we can look at how we can make the information clearer to help customers going forward.

Posted 6 years ago

“I had item replaced with no compensation due to the inconvenience and problem it course on returning item i asked for feedback this did not happen either”

Helpful Report

Posted 6 years ago

Thank you for the feedback. I'm not a fan of putting counter arguments on the review platforms as it looks petty. The professional advice from our fitters and from the manufacturers were quite clear that your fitters hadn't fitted the first sink correctly as evidenced by you asking for longer clips. The base units and the worktop have to be cut down to install any standard stainless steel sink. If it isn't, its very difficult to correct and much easier to blame the product. We still sent you another FOC, and before the original sink was picked up to make it as easy and swift as possible for you to install. We declined the request for compensation as it is 100% down to your fitters not knowing how to install the sink. They may have gotten away with fitting sinks for years using that method when they are standard single bowl sinks, but it's not the correct method and a double drainer sink needs secure clipping to the worktops as its longer and more prone to flex. If they've charged you twice for fitting a sink you should approach them for a refund/compensation as was suggested in our previous communication.

Posted 6 years ago

“I purchased an extractor in December, with the impression that the delivery would be quite swift. i waited until early January and contacted the company, who replied swiftly and informed me they were out of stock but they assure me they will have them in stock by 13th January. 13th January came and went and still nothing. I waited a few days after and contacted them again, I was assured again, that the item is on its way and will be with them by 22nd January. I waited and still once again nothing. I finally received my Canopy Extractor hood first week of February. I believe they should keep the customer updated automatically, instead of waiting for them to make contact. And if an item is out of stock, display it next to the image of the item for sale.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a reply. You make some fair points and I apologise for the delay. We do try and keep the availability up to date on the site, but we have to do it manually. You did buy it in December, but it was the 24th and we were closed for the Christmas break (which we tried our best to make clear on the website) so weren't able to update the site that week. The dates we gave you were passed on from the canopy hood supplier (Luxair) when we chased it up with them and unfortunately there were several delays on their end. I understand it was frustrating and customer communication is an area we are trying to improve upon.

Posted 7 years ago

“Nov. 19 I send a Email to Modern Living regarding a typo error in my Postcode and ask to correct my mistake, no reply and on the 22. Nov. the order was send out without the right Postcode.”

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Posted 7 years ago

A negative review seems very reasonable . Anyway, will be with you tomorrow.

Posted 7 years ago

“Slow delivery - over 7 days”

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Posted 7 years ago

Hello, Sorry you feel it is too slow and only worthy of 2 stars. I've looked into the order, it's out for delivery today, which is 7 days since we received the order as you placed it on a Saturday.

Posted 7 years ago

Modern Living is rated 4.7 based on 1,062 reviews