Modern Living Reviews

Name: Modern Living
Address: 2-4 Duncome Way, Bradford
Rating: 4.72

4.7 Rating 1,062 Reviews

94 %

of reviewers recommend Modern Living

Company Reviews

Metrics

Info

4.7

Based on 1,062 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01274 541236

Email:

sales@modernlivingdirect.co.uk

Location:

2-4 Duncome Way
Bradford
bd8 9SY

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Modern Living 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a bathroom unit from you and inside the cupboard there was a plastic cap missing despite sending you emails and even a picture of the missing cap you still haven't been in touch this is the first time i have ever shopped with your company and i am not impressed.”

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Posted 1 month ago

“Late delivery and damage sink. Please”

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Posted 1 month ago

“I never recieved an order confirmation email ( i have requsted this 4 times via email). The order was chased multiple times for confirmation of delivery. The order took three weeks to be delivered and with no communication at all.”

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Posted 2 months ago

“Have not recieved my order for months, how can you ask for a review if i have not recived my purchase.”

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Posted 2 months ago

“Bad experience, incompetent customer service. I explained my problem (very serious because they forged my signature and left the pallet outside the door without me being at home). The first time I spoke to an operator he tried to understand the problem but at the stroke of 5pm he closed the chat. I tried again the next day but they never responded. I do not recommend this shop”

Helpful Report

Posted 2 months ago

“Despite listing my item as in stock, it failed to arrive. I chased the order and found out it was delayed by a number of weeks. I asked for a refund of my delivery fee but heard nothing. I chased this up and was told that the item was now delayed by a further 3 weeks, past my project deadline. I had received no proactive communication at any point about any delays. I have asked for a refund and have had no reply and no refund. Really shocked by the service and cannot reccomend.”

Helpful Report

Posted 3 months ago

Dear Agnes Horne-Jones, Thank you for bringing this to our attention. I want to sincerely apologize for the poor experience you’ve had with your recent order. This is not the level of service we aim to provide, and I deeply regret the frustration and inconvenience we’ve caused. The items you ordered were due to be delivered directly from our supplier, and unfortunately, they failed to notify us of the delays until we followed up with them. This lack of proactive communication from both our supplier and ourselves is completely unacceptable, and we take full responsibility for not keeping you informed. I understand how important it was for your items to arrive on time, particularly with your project deadline, and I’m truly sorry for letting you down. I can confirm that your refund has now been processed in full. We are reviewing our processes to ensure better communication with our customers moving forward, including closer monitoring of supplier updates to avoid situations like this in the future. Thank you for your patience and understanding, and once again, I apologize for the inconvenience caused. Should you have any further questions or need assistance, please don’t hesitate to reach out to me directly. Kind regards, Modern Living

Posted 3 months ago

“Poor communication and no updates on delayed orders.”

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Posted 5 months ago

“Failed to deliver despite a delivery date. When I called twice to chase was simply told it’s going to be a week late. Has put the project behind. Customer service very poor no attempt to even rectify the issue.”

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Posted 6 months ago

“Sorry to report. Item was very damaged. Modern living response was very prompt. Am awaiting another item”

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Posted 7 months ago

“No response to complaint to damaged item received.Methinks item packaged without proper check being done,as no damage at all to package. Cheers. Gordon. J😁”

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Posted 11 months ago

“I’m not happy as I paid £19 for next day delivery and they didn’t and haven’t delivered my item. I’m extremely distressed as I have workers here with no appliance”

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Posted 1 year ago

“I was sent the wrong filter. Arranging collection and refund is very problematic. Despite multiple calls, emails and promises I am still waiting for the wrong item to be collected and refunded.”

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Posted 1 year ago

Hi Pam, The replacement filter mentioned in the product description was sent to you, as the originally listed one is no longer available—a detail that you might have overlooked. However we do apologise for the delay in getting it collected. We booked the collection and didn't spot that it had failed (due to no fault of yours) and have not re-actioned it yet - despite your email. We will get that rebooked.

Posted 1 year ago

“I have received my job and it has a deep scratch on the glass”

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Posted 1 year ago

Hi Mr Appleby, we arranged the collection for the day after you reported it and will send a new one out as soon as it's back. I realise you are disappointed to find the hob scratched upon opening it, but appreciate we had no way of knowing that and the service you received to put it right has been prompt and helpful. Once you have the replacement, perhaps you may consider amending the review. Thanks Furqan

Posted 1 year ago

“no delivery”

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Posted 1 year ago

Hi, its on the way to the 2 man delivery team today who will book in the delivery and even carry it in for you. I'm sorry you felt the need to leave the review rather than query directly with us. We us a 2 man service for all our heavy baths and shower trays, although it can add an extra few days to the delivery - it's still not even a week since you ordered.

Posted 1 year ago

“Delivered wrong size”

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Posted 1 year ago

“They got me extremely mad after inquiring for more time to take decisions and ask for more information and they want money upfront. This is a scam, they can't prove contrary, so be careful, i got help from gravcapital cOm’’ who helped me get all my assest back.”

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Posted 1 year ago

“Sent out damaged, then said I only had 2 days to let them know. Asked for it to be replaced, don’t answer emails. Avoid!!!”

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Posted 2 years ago

“Told me a date for delivery, organised employee to be there to receive. After some time had passed started chasing for them (around 11-12) as they hadn't contacted. Queued on hold 40 minutes, (hung up as I was fed up) Didn't hear back until 2. All to say they weren't being delivered on the day they had arranged. Terrible experience with them. No compensation or gesture of good will. Cant say id be using them again.”

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Posted 2 years ago

Sorry you had a bad experience with your order. This was due to one of our delivery partners. We asked for the radiators to be delivered directly from the supplier to try and expedite the order - but it backfired when the delivery failed and had to be rearranged. We appreciate this can be inconvenient and we try and help where we can - but when trying to put things right - sometimes what is possible doesn't tally with what the customer would like.

Posted 2 years ago

“Items received damaged. Delay managing their courier and identifying the problem, resulting in a further delay to us. Not satisfactory.”

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Posted 2 years ago

“Customer service and delivery was disgusting would definitely not recommended”

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Posted 3 years ago

Modern Living is rated 4.7 based on 1,062 reviews