Modern Living Reviews

Name: Modern Living
Address: 2-4 Duncome Way, Bradford
Rating: 4.73

4.7 Rating 1,033 Reviews

94 %

of reviewers recommend Modern Living

Company Reviews

Metrics

Info

4.7

Based on 1,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01274 541236

Email:

sales@modernlivingdirect.co.uk

Location:

2-4 Duncome Way
Bradford
bd8 9SY

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Modern Living 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had item replaced with no compensation due to the inconvenience and problem it course on returning item i asked for feedback this did not happen either”

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Posted 6 years ago

Thank you for the feedback. I'm not a fan of putting counter arguments on the review platforms as it looks petty. The professional advice from our fitters and from the manufacturers were quite clear that your fitters hadn't fitted the first sink correctly as evidenced by you asking for longer clips. The base units and the worktop have to be cut down to install any standard stainless steel sink. If it isn't, its very difficult to correct and much easier to blame the product. We still sent you another FOC, and before the original sink was picked up to make it as easy and swift as possible for you to install. We declined the request for compensation as it is 100% down to your fitters not knowing how to install the sink. They may have gotten away with fitting sinks for years using that method when they are standard single bowl sinks, but it's not the correct method and a double drainer sink needs secure clipping to the worktops as its longer and more prone to flex. If they've charged you twice for fitting a sink you should approach them for a refund/compensation as was suggested in our previous communication.

Posted 6 years ago

“Modern Living provided me with Bosch appliances for my new kitchen at very competitive prices. The website was good and easy to search, the special offers they had available were perfect and when I called them their sales and after sales service, which included arranging delivery of the appliances to Northern Ireland was excellent - they were professional, friendly and even supplied me with a better product than I had selected because it offset the delivery charge and worked out cheaper overall. I am waiting for the delivery tomorrow and looking forward to seeing my purchases.”

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Posted 6 years ago

Thank you very much for the great review. Hopefully the delivery went without hitch and you have some terrific new appliances in your kitchen.

Posted 6 years ago

“Swift service and great products, made my life so simple”

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Posted 6 years ago

Thank you very much for taking the time to leave a review - we do appreciate it's easier not to and are glad you are happy :)

Posted 6 years ago

“Great company. Supplied me the item I needed really fast and at a great price. Thanks Modern Living!”

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Posted 6 years ago

You are very welcome :) Thank you for the review.

Posted 6 years ago

“Although I have never met the staff in person I feel I have got to Know them well. I always seem to get priority attention and a very personal service as I feel the staff know me too. As a house builder I am buying appliances on a regular basis, I find the pricing of appliances is very competitive and it saves me a lot of precious time. Well done to the team!”

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Posted 6 years ago

Thank you Carol, it's always a pleasure, never a chore ;)

Posted 6 years ago

“Excellent customer service and fast delivery”

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Posted 6 years ago

Thank you. Best wishes - modern living

Posted 6 years ago

“We had to change our item but nothing was too much trouble. Now we have our outer it looks great!”

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Posted 6 years ago

“Good seller. No problems with orders”

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Posted 6 years ago

“Having a new kitchen fitted, we wanted an extractor over the island. We didn't want to spoil the clean lines of the new kitchen but wanted something that would perform well, but would slim enough fit in the ceiling cavity of our extension. After scouring the internet I stumbled upon Modern Living and the Ansi ceiling extractor (LA90ANZIWHT). It's a beautifully discrete and powerful unit that also supplies lighting and operates on remote control. Modern Living were able to supply it cheaper than the manufacturer and also offered me 25% off the ducting kit. A fantastic purchase with great customer service too.”

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Posted 6 years ago

Thank you Mr Saint. That's an awesomely complete review! Just need a picture now. :)

Posted 6 years ago

“I haven't installed my purchase of a Luxair ceiling extractor fan from Modern living yet, due to builders problems making more and more delays, but am on the point of installing it within a week. However, my contact there is called Craig has been extraordinarily helpful and patient all along, both over the details of the product, the buying of it, and the delivery of it. He also promises to give any help and support should the builders need advice when installing it. What can be better than that?”

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Posted 6 years ago

“They delivered on time and they were helpful with information.”

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Posted 6 years ago

“The price was the best online and from ordering to delivery communication was clear. They were easy to deal with and arranging delivery was straightforward and everything arrived exactly when stated it would.”

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Posted 6 years ago

“Good customer service, next day delivery.”

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Posted 6 years ago

“Delighted with the shower screen which is a well thought out, well engineered piece of merchandise, fitting it was reasonably simple due to the clear instructions. Oh! and by the way "She who must be obeyed" is absolutely over the moon with it!”

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Posted 6 years ago

Thank you for the review. The product was an overbath sliding door showerscreen and we rate them highly too.

Posted 6 years ago

“I ordered a bath but it was not delivered on the specified delivery date, when I did receive the bath it was damaged very badly and was not taken off the delivery van, subsequently I had to cancel the order due to a time restraint on getting the tradesman to do the work. Why did I give a mark of GOOD when all that happened? the staff were very nice, calling me back and keeping me informed of the situation, with the first delivery there was a mix up of dates and the seconf delivery with the damaged bath was down to damage in transit or from the warehouse so not entirely down to the staff I dealt with. I would order from this company again despite what happened as the customer service from the staff was first class and shouldn't reflect on something that happened that was beyond their control, as mentioned earlier the staff couldn't have been more helpful and corteous.”

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Posted 6 years ago

“Excellent service. I had a faulty item turn up, when i sent an email they responded had it collected and re delivered within less than a week. So responsive and the cheapest for supply too.”

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Posted 6 years ago

“A really find and so much cheaper excellent website”

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Posted 6 years ago

“Phoned in to check stock.and advised OK. Ordered over phone. Very good communications fast delivery and product as ordered. Would Def use again.”

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Posted 6 years ago

“Amazing service. Ordered one day here the next. Can't be beaten !”

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Posted 6 years ago

“Good product, good price.”

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Posted 6 years ago

Modern Living is rated 4.7 based on 1,033 reviews