Modern Living Reviews

Name: Modern Living
Address: 2-4 Duncome Way, Bradford
Rating: 4.73

4.7 Rating 1,010 Reviews

94 %

of reviewers recommend Modern Living

Company Reviews

Metrics

Info

4.7

Based on 1,010 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01274 541236

Email:

sales@modernlivingdirect.co.uk

Location:

2-4 Duncome Way
Bradford
bd8 9SY

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Modern Living 5 star review on 26th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent the wrong filter. Arranging collection and refund is very problematic. Despite multiple calls, emails and promises I am still waiting for the wrong item to be collected and refunded.”

Helpful Report

Posted 11 months ago

Hi Pam, The replacement filter mentioned in the product description was sent to you, as the originally listed one is no longer available—a detail that you might have overlooked. However we do apologise for the delay in getting it collected. We booked the collection and didn't spot that it had failed (due to no fault of yours) and have not re-actioned it yet - despite your email. We will get that rebooked.

Posted 11 months ago

“Whilst the product itself is very nice and a good price, the dispatch is way too slow. It might not matter to you if you were doing a refurb but if you have a broken kitchen tap that you can't get any water out of, it's useless!”

Helpful Report

Posted 11 months ago

We appreciate you sharing your feedback with us. We've noticed your rating, and while we're a bit disappointed, we want to provide some context. Typically, we strive to deliver orders more efficiently, however, there are instances where we await a delivery from our supplier, which may introduce a slight delay. In your case, you placed an order at 15:23 on November 22nd, and the tap was delivered on the 29th at 10:45. Although our goal is to ship promptly, we still managed to deliver it to you within 5 working days. We understand the importance of timely service and are continuously working to improve our processes. Thank you for your understanding.

Posted 11 months ago

“Easy ordering process and very swift delivery, good communication emails of order status .”

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Posted 11 months ago

“Goods ordered, delivered with no delays, packed well , not yet fitted but am sure it will be fine.”

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Posted 11 months ago

“Quick delivery, packaged well”

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Posted 11 months ago

“Great product, good price and delivered quickly”

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Posted 11 months ago

“Bought an extractor hood and motor. We needed to exchange the motor. Was swiftly collected and replaced.”

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Posted 1 year ago

“Small problem at the the start a mix up with despatch apart from that product excellent very nice extractor very pleased. Thanks again cheers Ian”

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Posted 1 year ago

“One person delivered the large corner bath thus damaging the edges. This was replaced the next day when the damaged one was neing collected upon informing the seller.”

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Posted 1 year ago

“Great service and super quick delivery. Thanks guys”

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Posted 1 year ago

“Not yet used as not yet installed but impressively speedy service and delivery.”

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Posted 1 year ago

“Quick and efficient”

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Posted 1 year ago

“Excellent service and amazing delivery and communication. Would highly recommend.”

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Posted 1 year ago

“Easy to locate an appropriate product on the website. Simple to order, and speedy delivery. Thanks.”

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Posted 1 year ago

“I was sceptical as the item was significantly cheaper than other websites, however it arrived very promptly, well packaged and as described on the website - very impressed.”

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Posted 1 year ago

“I didn't like the fact that you have to open up the boxes and return within 24 hours if there is a problem.”

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Posted 1 year ago

Hi Sarah-Jane, I understand where you are coming from but this only applies to reporting damage to the item not the standard change of mind return which is the standard 14 + 14 days. We ask that good are checked as early as possible so any damages that are present won't be incorrectly attributed to the customer and claims can be made against the couriers etc. We don't require any kind of return within 24 hours, just an email or call if there is an issue.

Posted 1 year ago

“Happy to deal with modern living again very pleased with prompted delivery”

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Posted 1 year ago

“From start to finish Craig and his colleagues have been realy helpfull and quick to resolve issues arriving from my purchase of LVT flooring. You can be confident in Modernliving I recommend them without any hesitation Well done”

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Posted 1 year ago

“This my first experience to purchase 6 burner gas hob from modern living. Received my delivery on time and their delivery service is excellent. I was able to divert my delivery and was able to speak to their team who were very helpful. As I have not connected the hob yet, so rated 4 star. Hopefully I should not have any problems. Will definitely recommend and will continue to purchase.”

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Posted 1 year ago

“Very fast delivery Excellent”

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Posted 1 year ago

Modern Living is rated 4.7 based on 1,010 reviews