Modern Living Reviews

Name: Modern Living
Address: 2-4 Duncome Way, Bradford
Rating: 4.73

4.7 Rating 1,033 Reviews

94 %

of reviewers recommend Modern Living

Company Reviews

Metrics

Info

4.7

Based on 1,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01274 541236

Email:

sales@modernlivingdirect.co.uk

Location:

2-4 Duncome Way
Bradford
bd8 9SY

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Modern Living 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good product delivered within timescales. Only thing was it awas not boxed product was just cellophaned. Good customer service and polite agents.”

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Posted 7 years ago

“Excellent service, parts arrived very quickly so I could complete the job ++++++++++”

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Posted 7 years ago

“I'd rate this zero stars if I could. My item was out of stock, despite no warning on the site stating this before I had committed to buying. Then customer services tried to get me to switch to a different model which may not have fitted my appliance. When the goods finally were sent 3 weeks later, the logistics firm wouldn't leave the delivery in a safe place as instructed, and wouldn't redeliver on a weekend or bank holiday. So I had to go to their depot, which was in a different county to my house, having to make a train journey especially and then walk for 45mins. E-commerce should not work this way. Modern Living, you are terrible.”

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Posted 7 years ago

I'm really very sorry about the trouble you had, but I think the review is really unfair. When we found the filter was out of stock, we tried to find a solution. You could cancel the order, wait or take the alternative. You chose to wait and we sent it using a next day courier as soon as it came in. I'm sorry you found the couriers unhelpful, but at any point had you contacted us about the problems we would have stepped in and had it delivered elsewhere or to your safeplace. We are the customers of the courier service, so they only make changes if requested to by us. A lot of the positive reviews state the customer service is very good, precisely because we make sure problems are rectified. A phone call or email would have been enough for us to help, but we can't fix problems if we don't know about them. Craig, modern living.

Posted 7 years ago

“Easy process for choosing items and prompt delivery.”

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Posted 7 years ago

“Good advice on the phone (and it was easy to get through), great value and quick delivery. They even phoned first to let me know the delivery date would change slightly (and it happened to suit us better anyway). Very impressed and I would definitely use them again.”

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Posted 7 years ago

“The pans were nearly half the price of other stores and the delivery was really quick.”

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Posted 7 years ago

“Good communication, quick delivery and nice, good quality product.”

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Posted 7 years ago

“Great prices & good customer service through ordering process”

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Posted 7 years ago

“Modern living offered my goods at 50% discount including packing and postage, delivered promptly and in good condition.”

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Posted 7 years ago

“WOW, talk about a fast delivery. Ordered at 1:30pm on Thursday was with me at 11am in the Friday. Couldn't have asked for a better service after our fitter messed up. Brilliant.”

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Posted 7 years ago

“Great website, easy to order and very good prices. Fast delivery as well !!”

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Posted 7 years ago

“I bought the purchase online, at a very competative price incomparison to some other suppliers and the purchase was delivered by courier the next morning. That's service!”

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Posted 7 years ago

“Excellent service integrated microwave delivered in 24 hours fitted in one hour result one very happy wife. Compare this with Curry who have had my 10 month old laptop for 17days for repair having promised 7 - 10 days. Cannot speak direct with local store must ring national number who then contact local store . The lesson is deal with a company such as Modern Living who you can speak with direct and do not chance going for a Curry you will get the Crapps in service.”

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Posted 7 years ago

“Following a very bad customer service experience from Neff in regard to my December 2016 order of a griddle which went on for three months I decided to contact Modern Living. I spoke to Craig and told him my full story and inquired about the same product but made by Bosch which was available on his website. Craig advised that firstly he would check with Neff spares because his understanding was that two of the same item would be delivered to him in a couple of days. He therefore advised that if I placed an order for a Bosch one he would upgrade it to Neff and sent it to me. When I missed the home delivery, additionally he chase the parcel company to ensure that I received the item at work. I cannot thank you enough Craig, you made my day ( 04/04/17) not only the item was promptly delivered to my work place but it was the Neff Griddle. The customer service and the after sale customer care I received from you have been exceptional. Thank you very much. Gina Feeney x”

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(None Selected) - Posted 7 years ago

Awww shucks! :D, You're very welcome, Craig.

Posted 7 years ago

“Very helpful & knowledgable. Items easily ordered & were delivered in good time. Well packaged & excellent condition.”

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Posted 7 years ago

“Very pleased - competitive price, easy to order and swift delivery.”

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Posted 7 years ago

“Good response and services”

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Posted 7 years ago

“Efficient and speedy response to my order.”

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Posted 7 years ago

“Richard gave very excellent service. So pleased with the bathroom”

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Posted 7 years ago

“Received my double drainer stainless sink fast with next day delivery. It arrived very well packaged and with no damage. Excellent quality and can't wait for it to be fitted.”

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Posted 7 years ago

Modern Living is rated 4.7 based on 1,033 reviews