Modern Living Reviews

Name: Modern Living
Address: 2-4 Duncome Way, Bradford
Rating: 4.73

4.7 Rating 1,033 Reviews

94 %

of reviewers recommend Modern Living

Company Reviews

Metrics

Info

4.7

Based on 1,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01274 541236

Email:

sales@modernlivingdirect.co.uk

Location:

2-4 Duncome Way
Bradford
bd8 9SY

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Modern Living 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow delivery - over 7 days”

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Posted 7 years ago

Hello, Sorry you feel it is too slow and only worthy of 2 stars. I've looked into the order, it's out for delivery today, which is 7 days since we received the order as you placed it on a Saturday.

Posted 7 years ago

“Great service and great product at an amazing price”

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Posted 7 years ago

“Reasonable price, responded to queries quickly and did what they said they would do. Arranged delivery as requested.”

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Posted 7 years ago

“Ordering was easy, price was best, staff were very helpful and professional. Had no problem ordering online and was kept informed at various stages from ordering to delivery.”

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Posted 7 years ago

“Excellent customer service & goods arrived on time.”

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Posted 7 years ago

“I did a lot of research when purchasing our tub and shower screen and Modern Living had the best prices. Then when we purchased our kitchen sink, Modern Living had the best price again! Craig is very helpful and provides great customer service. Very happy with Modern Living.”

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Posted 7 years ago

“Very best price for my cooker hood and filter. Great customer service.”

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Posted 7 years ago

“My contact at Modern Living was brilliant, he could not have been more helpful and kind. The delivery was speedy, and product came undamaged, what more can I say. Oh yes, they saved me about £200, therefore most happy indeed!”

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Posted 7 years ago

“Fantastic customer service. Chris was excellent really easy to talk to. He did what he said he would do and gave a lovely follow up call as promised. Website was easy to navigate. I would definitely recommend and use modern living again”

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Posted 7 years ago

“Very helpfull and good customer service communication. Product despatch and delivery with 24 hrs - amazing.”

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Posted 7 years ago

“It has been an excellent experience doing business with Modern Living. Competitive price courtesy and helpfulness from all staff especially Craig with whom i dealt most. The quality of the Amtico vinyl is superb and was fitted over old tiles. Kitchen nearly finished will send photo. I wouldn't hesitate to recommend your Company Yours sincerely Robert”

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Posted 7 years ago

“A pleasure to deal with from the start. The website was easy to navigate and ordering also. They kept in touch with me at at all stages by email and personal contact to advise me when i could expect to receive my items. I would recommend Modern Living to anyone looking for good quality items at excellent prices. Peter Avery, Windsor.”

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Posted 7 years ago

“Good service. I placed the order on a Sunday and got a call first thing Monday morning letting me know order was being processed asking when I wanted delivery.”

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Posted 7 years ago

“Good price, good communications , quick delivery,thankyou”

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Posted 7 years ago

“Fast response, sales team kept me updated . Delivery on time , early and delivery driver also called half hour before as requested. Still to install product, so unless it is faulty , everything was perfect”

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Posted 7 years ago

“Craig at modern living was very helpful, informative and friendly , thank you for the great Bosch series 8 dishwasher mate”

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Posted 7 years ago

“Good communications and delivery within a week. Product as required.”

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Posted 7 years ago

“I ordered 2 items totalling over £1000. Delivery stated 3-5 working days. After 7 working days I called to find out what was going on. I was told it would be dispatched on that day and would arrive 2 days later. 2 days later I received no dispatch info or my item so I phoned again and was told my item was out of stock, so I asked for a full refund immediately. 2 weeks on I'm still waiting for my refund which is totally unacceptable. I am told they do all of their refunds at the end of the month - again this is not acceptable. Overall poor communication and keen to keep hold of your money when they haven't delivered the goods.”

Helpful Report

Posted 7 years ago

Hi. I've looked into this and although some of what you describe above doesn't match the phone recordings I've just listened to, I wholeheartedly agree that waiting two weeks for your refund of a cancelled order is unacceptable. Your refund has been processed and the proof was emailed to you before you wrote the review, it does unfortunately take a couple of working days to work its way through the banking system. We can't hurry that up or else we would. Staff absence and holidays created a bit of a mix up with the paperwork and a delay with accounts processing the refund. We hate bad reviews and will work hard to make sure delays like this don't happen again.

Posted 7 years ago

“Best price good service.”

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Posted 7 years ago

“Easy to Order online and next day delivery”

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Posted 7 years ago

Modern Living is rated 4.7 based on 1,033 reviews