Modern Living Reviews

Name: Modern Living
Address: 2-4 Duncome Way, Bradford
Rating: 4.72

4.7 Rating 1,062 Reviews

94 %

of reviewers recommend Modern Living

Company Reviews

Metrics

Info

4.7

Based on 1,062 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01274 541236

Email:

sales@modernlivingdirect.co.uk

Location:

2-4 Duncome Way
Bradford
bd8 9SY

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Modern Living 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Catch on cooker hood arrived damaged and one phone call and it was sorted out.”

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Posted 1 month ago

“I had lots of questions about a radiator purchase and they were so helpful, thank you.”

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Posted 1 month ago

“Great service I ordered the wrong basin by mistake and they sorted it out for me straight away”

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Posted 2 months ago

“Excellent service. Very easy to contact and very pleasant staff. Had a slight problem with part of order being damaged in transit, however it was replaced the next day. Would highly recommend.”

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Posted 2 months ago

“Very reliable and efficient”

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Posted 2 months ago

“Very good customer sevice”

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Posted 2 months ago

“I never recieved an order confirmation email ( i have requsted this 4 times via email). The order was chased multiple times for confirmation of delivery. The order took three weeks to be delivered and with no communication at all.”

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Posted 2 months ago

“Very helpful and contacted me very quickly,part was posted and arrived next day”

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Posted 2 months ago

“The prices were the best we could find, and the delivery was made within a few days.”

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Posted 2 months ago

“Excellent company. Reasonable prices. They delivered as promised.”

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Posted 2 months ago

“Great service even when they were snowed out of the shop”

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Posted 2 months ago

“Very happy with my shower tray and overall experience shopping with Modern Living. Excellent service, thank you.”

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Posted 2 months ago

“Prompt and speedy process. Kept me updated on the status of the order. Package arrived fully intact. Not yet laid the flooring as a project in the planning. Would definitely used the company again.”

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Posted 2 months ago

“Have not recieved my order for months, how can you ask for a review if i have not recived my purchase.”

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Posted 2 months ago

“Bad experience, incompetent customer service. I explained my problem (very serious because they forged my signature and left the pallet outside the door without me being at home). The first time I spoke to an operator he tried to understand the problem but at the stroke of 5pm he closed the chat. I tried again the next day but they never responded. I do not recommend this shop”

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Posted 2 months ago

“great service and good products”

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Posted 2 months ago

“Delivered very quick, not used the hob yet but it looks good in my kichen.”

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Posted 2 months ago

“Very good service & Delivery.”

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Posted 3 months ago

“Despite listing my item as in stock, it failed to arrive. I chased the order and found out it was delayed by a number of weeks. I asked for a refund of my delivery fee but heard nothing. I chased this up and was told that the item was now delayed by a further 3 weeks, past my project deadline. I had received no proactive communication at any point about any delays. I have asked for a refund and have had no reply and no refund. Really shocked by the service and cannot reccomend.”

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Posted 3 months ago

Dear Agnes Horne-Jones, Thank you for bringing this to our attention. I want to sincerely apologize for the poor experience you’ve had with your recent order. This is not the level of service we aim to provide, and I deeply regret the frustration and inconvenience we’ve caused. The items you ordered were due to be delivered directly from our supplier, and unfortunately, they failed to notify us of the delays until we followed up with them. This lack of proactive communication from both our supplier and ourselves is completely unacceptable, and we take full responsibility for not keeping you informed. I understand how important it was for your items to arrive on time, particularly with your project deadline, and I’m truly sorry for letting you down. I can confirm that your refund has now been processed in full. We are reviewing our processes to ensure better communication with our customers moving forward, including closer monitoring of supplier updates to avoid situations like this in the future. Thank you for your patience and understanding, and once again, I apologize for the inconvenience caused. Should you have any further questions or need assistance, please don’t hesitate to reach out to me directly. Kind regards, Modern Living

Posted 3 months ago

“Great service. Quick delivery. I would definitely use them again. Great value too.”

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Posted 3 months ago

Modern Living is rated 4.7 based on 1,062 reviews