Modern Living Reviews

Name: Modern Living
Address: 2-4 Duncome Way, Bradford
Rating: 4.73

4.7 Rating 1,011 Reviews

94 %

of reviewers recommend Modern Living

Company Reviews

Metrics

Info

4.7

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01274 541236

Email:

sales@modernlivingdirect.co.uk

Location:

2-4 Duncome Way
Bradford
bd8 9SY

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Modern Living 5 star review on 26th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The guys were very helpfull all throughout. It was a pleasure doing business with them.!!”

Helpful Report

Posted 6 years ago

“Found this company by google, they were helpful from the start. Immediately interested and helpful (unlike some others I tried). Very helpful with my slightly confused thoughts about what I needed (including 'comfort height' toilet), gave good detailed advice about what to order. Offered good delivery date then managed to bring that forward a day. (I'd found a plumber quicker than expected.) All with great communication on phone and by email (photos of choices etc.), The new bathroom I have is lovely - sit-up bath, wash-hand basin, new toilet all excellent quality and functioning well. I cannot recommend them too highly. Thank you.”

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Posted 6 years ago

Thank you Mrs Massara, that's really lovely of you to say. Equally we found you lovely to deal with and were more than happy to try and get the best solution we could for you. I'm delighted everything worked out.

Posted 6 years ago

“Bought a Luxair ceiling extractor fan in June. Dealt with Craig throughout. Craig was the reason I purchased it from Modern Living. Lots of companies price match but on top of this Craig really went the extra mile with his advice and when there was a potential delay with the delivery he liaised with the supplier to rectify this. Thanks Craig.”

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Posted 6 years ago

Aw shucks. Thank you for the kind words. Craig

Posted 6 years ago

“All went smoothly and the sink arrived ahead of schedule”

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Posted 6 years ago

Excellent to hear. Thank you for taking the time to leave a review, they are always appreciated.

Posted 6 years ago

“Great customer service, ordered ceiling based extractor for kitchen. Just after order being placed on line, sales representative phoned me to check requirements in more detail and advised I needed filters for unit which I had missed, prompt amended ordernsomi received as on delivery. Also guided my builder as to deployment options available. Also delivery of unit was well orchestrated as driver gave me time window of ETA and updates. Would recommend to friends and family.”

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Posted 6 years ago

Thank you so much for the excellent feedback. We appreciate it very much.

Posted 6 years ago

“Staff were really helpful. Excellent service”

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Posted 6 years ago

Thank you so much. Glad you were happy :)

Posted 6 years ago

“Good website, The goods I ordered - replacement grease filters for a Bosch cooker hood - arrived next working day. The shipping company provided accurate up to the minute tracking so I was able to tell that the goods had been delivered to the wrong address. I called them and the driver returned to the location and I received the goods within the hour. Excellent service all round.”

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Posted 6 years ago

Thanks John, we had no idea there was a mix up with the delivery, so we're glad you able to get it sorted with no fuss.

Posted 6 years ago

“Hi I recently ordered a sink from modern living. The product was great. However unfortunately they did not live up to their next day delivery promise.”

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Posted 6 years ago

Thanks for the review Mrs Patel, we are pleased you like the double drainer sink. Sorry about the small delay with the delivery. Although we dispatched on the same day for next day delivery, our couriers, APC had a breakdown and all freight from Bradford was delivered the following morning. We did our best and helped track it down and get you the information you needed, but it was out of our hands.

Posted 6 years ago

“Very customer friendly. We were offered a choice of delivery time to suit our needs and the staff were very accommodating in arranging delivery to suit us. Delivery was punctual and the flooring we bought was delivered in excellent condition.”

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Posted 6 years ago

Thank you for taking the time to leave a review. We're so pleased everything went without hitch. We really rate the Amtico click range and I'm sure you'll be delighted when it's down

Posted 6 years ago

“Item arrived damage and Modern Living would not replace. Accused me of damaging it, effectively saying I was a lier when I told them it had been delivered damaged. Very poor customer service, will not be recommending!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review. It's never nice to say no to people and you word it as if we were unpleasant or unprofessional, which we certainly were not. You reported damage 28 days after delivery. At this point there is no recourse for compensation from the delivery agents and no way to verify how and when the damage occurred - which is how we worded it in the correspondence. Always check within a day anything you have delivered (from any online store). The photos you sent show it would have been clearly visible from looking into the box with even taking the item out.

Posted 6 years ago

“The showroom had many different displays to choose from so it was easy to find a suitable option which would fit the available space together with a full range of wall coverings and accessories.”

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Posted 6 years ago

Thank you so much Mrs Baldwin, hope you love your new bathroom

Posted 6 years ago

“Received in a few days. Easy”

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Posted 6 years ago

Thank you Mr Bannon, that's what we like to hear.

Posted 6 years ago

“Very happy with the service maf provided fully recommend”

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Posted 6 years ago

Many thanks for taking the time to leave us a review.

Posted 6 years ago

“Firstly the price was the best I found for the product I purchased and secondly unfortunately the product was found to be damaged when the packaging was removed, the lady in the Modern Living customer service quickly rectified the situation and a replacement product was delivered by the manufacturer.”

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Posted 6 years ago

Thank you, we do try our best to rectify problems as quickly as we can and we are pleased even though there was a hiccup, you still feel we did a good job.

Posted 6 years ago

“Very quick delivery and they sorted out a problem with one of the items very efficiently.”

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Posted 6 years ago

Thank you for taking the time to leave us a review. We appreciate all feedback left for us.

Posted 6 years ago

“double drainer sink unit ,good quality,well packaged,arrived on time doing the job as it should. Happy camper.”

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Posted 6 years ago

Thank you very much. It took us a while to come up with the best solution for packaging the double drainer sinks, but we think we have got there now.

Posted 6 years ago

“I had item replaced with no compensation due to the inconvenience and problem it course on returning item i asked for feedback this did not happen either”

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Posted 6 years ago

Thank you for the feedback. I'm not a fan of putting counter arguments on the review platforms as it looks petty. The professional advice from our fitters and from the manufacturers were quite clear that your fitters hadn't fitted the first sink correctly as evidenced by you asking for longer clips. The base units and the worktop have to be cut down to install any standard stainless steel sink. If it isn't, its very difficult to correct and much easier to blame the product. We still sent you another FOC, and before the original sink was picked up to make it as easy and swift as possible for you to install. We declined the request for compensation as it is 100% down to your fitters not knowing how to install the sink. They may have gotten away with fitting sinks for years using that method when they are standard single bowl sinks, but it's not the correct method and a double drainer sink needs secure clipping to the worktops as its longer and more prone to flex. If they've charged you twice for fitting a sink you should approach them for a refund/compensation as was suggested in our previous communication.

Posted 6 years ago

“Modern Living provided me with Bosch appliances for my new kitchen at very competitive prices. The website was good and easy to search, the special offers they had available were perfect and when I called them their sales and after sales service, which included arranging delivery of the appliances to Northern Ireland was excellent - they were professional, friendly and even supplied me with a better product than I had selected because it offset the delivery charge and worked out cheaper overall. I am waiting for the delivery tomorrow and looking forward to seeing my purchases.”

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Posted 6 years ago

Thank you very much for the great review. Hopefully the delivery went without hitch and you have some terrific new appliances in your kitchen.

Posted 6 years ago

“Swift service and great products, made my life so simple”

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Posted 6 years ago

Thank you very much for taking the time to leave a review - we do appreciate it's easier not to and are glad you are happy :)

Posted 6 years ago

“Great company. Supplied me the item I needed really fast and at a great price. Thanks Modern Living!”

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Posted 6 years ago

You are very welcome :) Thank you for the review.

Posted 6 years ago

Modern Living is rated 4.7 based on 1,011 reviews