Modern Living Reviews

Name: Modern Living
Address: 2-4 Duncome Way, Bradford
Rating: 4.73

4.7 Rating 1,033 Reviews

94 %

of reviewers recommend Modern Living

Company Reviews

Metrics

Info

4.7

Based on 1,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01274 541236

Email:

sales@modernlivingdirect.co.uk

Location:

2-4 Duncome Way
Bradford
bd8 9SY

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Modern Living 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of products, advice service and timely despatch of order!”

Helpful Report

Posted 6 years ago

“Nothing wrong with product on initial inspection. But no acknowledgement of order received or information about delivery. Left me wondering if the order had gone through at all, until money went from account.”

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Posted 6 years ago

Thanks for taking the time to leave a review. Upon payment, a confirmation email is automatically sent out. Very often they end up in Junk/Spam folders - but it is a fully automated system done by the website software. Something may well have gone wrong with it for your order - but we wouldn't be able to see that on our end. The company delivering the bath would have called you to arrange the delivery and agreed a delivery date with you in advance.

Posted 6 years ago

“Great product at a great price with fast delivery”

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Posted 6 years ago

“I purchased an extractor in December, with the impression that the delivery would be quite swift. i waited until early January and contacted the company, who replied swiftly and informed me they were out of stock but they assure me they will have them in stock by 13th January. 13th January came and went and still nothing. I waited a few days after and contacted them again, I was assured again, that the item is on its way and will be with them by 22nd January. I waited and still once again nothing. I finally received my Canopy Extractor hood first week of February. I believe they should keep the customer updated automatically, instead of waiting for them to make contact. And if an item is out of stock, display it next to the image of the item for sale.”

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Posted 6 years ago

Thank you for taking the time to leave a reply. You make some fair points and I apologise for the delay. We do try and keep the availability up to date on the site, but we have to do it manually. You did buy it in December, but it was the 24th and we were closed for the Christmas break (which we tried our best to make clear on the website) so weren't able to update the site that week. The dates we gave you were passed on from the canopy hood supplier (Luxair) when we chased it up with them and unfortunately there were several delays on their end. I understand it was frustrating and customer communication is an area we are trying to improve upon.

Posted 6 years ago

“Very efficient customer service. All delivered on time”

Helpful Report

Posted 6 years ago

“Ordered a filter for a Neff Cooker Hood. Very competitively priced. Unfortunately when it arrived it was partly damaged through no fault of Modern Living. Dealt with the matter very well and supplied a replacement part on next day delivery. In my view the true measure of a business is how they react when things go wrong. This was first class. Well done.”

Helpful Report

Posted 6 years ago

“Good communication, prompt delivery and product as described.”

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Posted 6 years ago

“Bought a shower tray, good verbal communication, no email confirmation upon order which was unsettling but arrived and as described”

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Posted 6 years ago

“I bought a large double drainer sink top from this company. I messed up my online order and so had to telephoned them.The person I spoke to couldn’t have been more helpful. In fact he went and tried the plumbing connection on to the sink to make sure that they fitted and then rang me back. Sink was despatched quickly with tracking and a text sent with a 2hr time slot. I wish everyone was as helpful. Thank you.”

Helpful Report

Posted 6 years ago

“We bought a Capri spa bath which arrived in a timely 3 weeks after ordering. Our fitter remarked that the bath was very good quality and nice and rigid. The bath is perfect and so relaxing. However the shower screen is rather short in width and we are looking to add a deflector screen to stop the floor from getting wet every time the shower is used and the bath panel came with no clips and does not follow the bath contours perfectly, these 2 points are a little disappointing after paying so much for a product, but the bath itself makes up for this.”

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Posted 6 years ago

“Prompt delivery Very helpful delivery men”

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Posted 6 years ago

“Very quick service, item arrived in good condition. Would recommend.”

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Posted 6 years ago

“Very helpful and good value”

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Posted 6 years ago

“I bought a stainless steel kitchen sink. Advice I got about refitting my existing waste disposal unit which was very helpful. The unit was delivered by the date requested in very good packing and was undamaged. The sink is now fitted and looks perfect.”

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Posted 6 years ago

“weather very bad on day of delivery, came the next day ok”

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Posted 6 years ago

“Very helpful staff, and prompt delivery”

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Posted 6 years ago

“Polite good response accurate delivery and follow up by both Amreena and Craig Thanks again Kind regards Graham”

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Posted 7 years ago

“Item requested was out of stock when I ordered so they phoned to update me on delivery. Item actually arrived this morning (15January) following a suggested likely stock deceivers of 8 January to their store. This will not stop me using them again as they are nice to deal with!”

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Posted 7 years ago

“Helpful advice and rapid delivery from ordering. I’d certainly recommend this supplier.”

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Posted 7 years ago

“I'm happy dealing with them My hood arrived on time Very friendly Costomer service”

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Posted 7 years ago

Modern Living is rated 4.7 based on 1,033 reviews