Modern Living Reviews

Name: Modern Living
Address: 2-4 Duncome Way, Bradford
Rating: 4.73

4.7 Rating 1,010 Reviews

94 %

of reviewers recommend Modern Living

Company Reviews

Metrics

Info

4.7

Based on 1,010 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01274 541236

Email:

sales@modernlivingdirect.co.uk

Location:

2-4 Duncome Way
Bradford
bd8 9SY

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Modern Living 5 star review on 26th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't fault anything - two sets of taps as described, delivered promptly and competetively priced. Choice of courier good too - compared to other deliveries I've had recently, their tracking is good (via a map) and delivered when specified.”

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Posted 3 years ago

“So refreshing to deal with a professional company. They do what they say they do. My sink arrived no breakages and the right sink thank you Craig”

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Posted 3 years ago

“great customer service, no problems”

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Posted 3 years ago

“Very good service,will use again .No contact all done on line.”

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Posted 3 years ago

“I came to this company purely by chance while looking for a new kitchen sink/drainer. I am so pleased I found them. I ordered the product I wanted on the phone, and my call was handled very efficiently and easily by Craig. Furthermore, he made it possible for me to have the delivery to my small village in Wales within 24 hours. The sink/drainer arrived this morning as promised and it is brilliant. It is good quality at a very fair price. I can only say 'thank you' to the company and say how impressed I am by everything they did.”

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Posted 3 years ago

“Great value for money,quick delivery and great customer service. Highly recommend”

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Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“Really helpful and efficient thank you”

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Posted 3 years ago

“Staff whom I have talked 100% helpful, unfortunately kit that should have come with oven has not been sent to convert oven to LPG & I've been told I won't receive the kit untill Wednesday next week I'll have to rearrange gas engineer. NOT HAPPY hence only 3 star rating instead of 5 hopefully you will sort this out ASAP for me. Robert Smith.”

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Posted 3 years ago

“To be fair, I would not have purchased had I not spoken with Craig. Very knowledgeable and patient.”

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Posted 3 years ago

“Purchased a Silverline Hendrix ceiling extractor from them, contact and delivery as expected and described. Now on installing I damaged the glass surround and I sent an email to Craig asking for help as I required a replacement glass surround which is a removable part with 8 screw's. I had no reply from Craig so after a couple of days I phoned them and was told by lady whom answered she thought it had been dealt with. She said she would check and get back to me. I was later advised they do not supply this part and recommended I buy another complete extractor, I asked why have they sold me an appliance which is several hundreds of pounds in cost and don't support it. I had a reply from Craig stating he will try to get part from manufacturer but since then my emails have been ignored. If you purchase from this company I hope it all works as sales appears to work ok, but after sales and support is some ot the worst I have ever experienced. You've been warned”

Helpful Report

Posted 3 years ago

Hi Mr Miller. The issue is you require a part that is not available. It's not a normal spare part, but part of the structure of the hood. We chased with Silvaire (the supplier) who advised us they could not supply it or get hold of it anymore. This was unacceptable to you. I then went direct to the factory in Turkey (with time zone and language issues and being passed around to different departments) to try and source this part. I chased it and chased again - but haven't heard back. I was on annual leave last week and have read your emails now and chased again. As of yet there is nothing to report. I'm not sure if this review is deliberately over the top to try and get us to resolve your issue, or you really do consider trying to source a part that you damaged, directly from a factory in another country 'the worst I have ever experienced'. Either way, when I hear back I'll let you know.

Posted 3 years ago

“I was not sure of the measurement on the website whether it wud be the right thing I needed and I telephoned. I got a response straight away and the gentleman on the line was absolutely amazing and helpful. I recommend and would use this again.”

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Posted 3 years ago

“I ordered 1 pack of 2 neff active charcoal filters from Modern Living. They were the best value despite google shopping advising another company whose postage was supposedly £4.99 but ended up being £14.99! I ordered from Modern Living in the afternoon and received the filters about 24 hrs later. I would use them again. The only minor niggle was with the carrier APC. Their delivery email said that they would only deliver with a person present unless the supplier's notes page had been filled in to say I would accept a delivery whilst I was out. I had had not filled the notes in to say "leave in porch" so I stayed in during the expcected 2hr dkivery window. APC delivered whilst I was in but did not ring the door bell, the porch door was unlocked but they did not put it in there and instead left the package outside the house in full view of the road. I found it when I looked at the delivery email. When ordering fill in the notes page even if you are going to be in all day.”

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Posted 3 years ago

“Excellent service and very quick delivery”

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Posted 3 years ago

“our request was met with politeness and efficiency. Next day delivery for the part were required. Excellent service”

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Posted 3 years ago

“Customer service and delivery was disgusting would definitely not recommended”

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Posted 3 years ago

“Very easy to deal with”

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Posted 3 years ago

“Customer service were very helpful - cooker arrived as promised and on time”

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Posted 3 years ago

“I recently purchased a ceiling cooker hood extractor from Modern Living. I did this over the telephone and the fan was delivered in a few days. Unfortunately it had been damaged in transit. They arranged for another delivery and it too was also damaged in transit. Each time there was no fuss and both times the problem was dealt with in a professional and efficient manner. The 3rd time they used a pallet delivery and this time the extractor arrived in perfect condition. This is the first time I have dealt with Modern Living and must say I am extremely happy in how they dealt with the damaged hoods. They kept me informed via email . Very professional. 10/10 guys.”

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Posted 3 years ago

“Excellent customer service, I'd made a mistake and ordered twice and then sales ream contact me straight away and cancelled an order. Item arrived on time, impressed so far. Ian”

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Posted 3 years ago

Modern Living is rated 4.7 based on 1,010 reviews