Modern Living Reviews

Name: Modern Living
Address: 2-4 Duncome Way, Bradford
Rating: 4.73

4.7 Rating 1,032 Reviews

94 %

of reviewers recommend Modern Living

Company Reviews

Metrics

Info

4.7

Based on 1,032 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01274 541236

Email:

sales@modernlivingdirect.co.uk

Location:

2-4 Duncome Way
Bradford
bd8 9SY

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Modern Living 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, Purchased a shower tray it arrived quickly but with a small amount of damage from delivery company. Contacted modern living and they sent out a replacement the next day. Great customer service will not hesitate to order from this company again.”

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Posted 1 year ago

“Yes great service order came when it said it would use again Iain Gordon”

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Posted 1 year ago

“Really great product and very fast delivery”

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Posted 1 year ago

“Service is swift. 👍🏻”

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Posted 1 year ago

“I was sent the wrong filter. Arranging collection and refund is very problematic. Despite multiple calls, emails and promises I am still waiting for the wrong item to be collected and refunded.”

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Posted 1 year ago

Hi Pam, The replacement filter mentioned in the product description was sent to you, as the originally listed one is no longer available—a detail that you might have overlooked. However we do apologise for the delay in getting it collected. We booked the collection and didn't spot that it had failed (due to no fault of yours) and have not re-actioned it yet - despite your email. We will get that rebooked.

Posted 1 year ago

“Whilst the product itself is very nice and a good price, the dispatch is way too slow. It might not matter to you if you were doing a refurb but if you have a broken kitchen tap that you can't get any water out of, it's useless!”

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Posted 1 year ago

We appreciate you sharing your feedback with us. We've noticed your rating, and while we're a bit disappointed, we want to provide some context. Typically, we strive to deliver orders more efficiently, however, there are instances where we await a delivery from our supplier, which may introduce a slight delay. In your case, you placed an order at 15:23 on November 22nd, and the tap was delivered on the 29th at 10:45. Although our goal is to ship promptly, we still managed to deliver it to you within 5 working days. We understand the importance of timely service and are continuously working to improve our processes. Thank you for your understanding.

Posted 1 year ago

“Easy ordering process and very swift delivery, good communication emails of order status .”

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Posted 1 year ago

“Goods ordered, delivered with no delays, packed well , not yet fitted but am sure it will be fine.”

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Posted 1 year ago

“Quick delivery, packaged well”

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Posted 1 year ago

“Great product, good price and delivered quickly”

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Posted 1 year ago

“Bought an extractor hood and motor. We needed to exchange the motor. Was swiftly collected and replaced.”

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Posted 1 year ago

“Small problem at the the start a mix up with despatch apart from that product excellent very nice extractor very pleased. Thanks again cheers Ian”

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Posted 1 year ago

“One person delivered the large corner bath thus damaging the edges. This was replaced the next day when the damaged one was neing collected upon informing the seller.”

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Posted 1 year ago

“Great service and super quick delivery. Thanks guys”

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Posted 1 year ago

“Not yet used as not yet installed but impressively speedy service and delivery.”

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Posted 1 year ago

“Quick and efficient”

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Posted 1 year ago

“Excellent service and amazing delivery and communication. Would highly recommend.”

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Posted 1 year ago

“Easy to locate an appropriate product on the website. Simple to order, and speedy delivery. Thanks.”

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Posted 1 year ago

“I was sceptical as the item was significantly cheaper than other websites, however it arrived very promptly, well packaged and as described on the website - very impressed.”

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Posted 1 year ago

“I didn't like the fact that you have to open up the boxes and return within 24 hours if there is a problem.”

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Posted 1 year ago

Hi Sarah-Jane, I understand where you are coming from but this only applies to reporting damage to the item not the standard change of mind return which is the standard 14 + 14 days. We ask that good are checked as early as possible so any damages that are present won't be incorrectly attributed to the customer and claims can be made against the couriers etc. We don't require any kind of return within 24 hours, just an email or call if there is an issue.

Posted 1 year ago

Modern Living is rated 4.7 based on 1,032 reviews