MODA Doors Reviews

Name: MODA Doors
Rating: 4.15

4.2 Rating 1,689 Reviews

78 %

of reviewers recommend MODA Doors

4.2

Based on 1,689 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About MODA Doors:

MODA Doors has been created with the sole intention of bringing beautiful design and style to an area of the home which has not seen such attention before.

Our belief is that your doors should be kept in the same regard as your home furnishings, as, after all, they are just as much a part of your home, and on show as much as the rest of your home furnishings are.

Visit Website

Phone:

01642 936 033

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MODA Doors 5 star review on 7th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well made quality product. Many thanks to Callum in Sales who arranged special delivery arrangements and was most helpful and professional at all times.”

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Posted 5 years ago

“I purchased five Pamplona Walnut doors from Moda, four days later they were delivered packed on a pallet well protected and they are absolutely stunning. Great service and very efficient.”

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Posted 5 years ago

“Recently purchased a room divider. The salesperson was very helpful, the price was good and delivery was quick and well informed.”

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Posted 5 years ago

“Excellent quality”

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Posted 5 years ago

“Door I ordered was non standard size so was pleased I found it here. Excellent service and a lovely quality door..highly recommended. thanks”

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Posted 5 years ago

“DO NOT buy from this company. Order straight from the suppliers or use another third party. I am absolutely disgusted with the service I have been given by Moda doors. I spent over £700 on my order and chose Moda Doors because I could opt for next day delivery at an additional cost. Other companies offered the doors but with a 3-5 day delivery. Moda Doors were not the cheapest and we had to pay on top for the delivery but chose to do this in order to get the doors. We then instructed our fitter to be available on the day of delivery. Nothing turned up. No one contacted me. I called Moda Doors and they said one of the four items I had ordered was out of stock and therefore nothing would be delivered that day. In fact because of this mess up we didn’t get the other 3 items until the following week. I requested my next day delivery charge back and was told this wouldn’t be an option to me as they did use next day delivery once they realised an item wasn’t in stock. How this makes any sense I do not know. There were 3 items in stock and they were not delivered the next day either. Apparently this is ‘procedure’. I was told the doors would be in stock at a future date and because I was now in a situation where I would have to end up paying another company another charge I had to go with it. They had me stuck. I agreed to waiting until the order was in stock and was told by Moda doors that the earliest delivery was the 8th April. I accepted this because I had no choice. On the 8th I emailed Moda Doors as i’d not heard anything. They replied confirming that XL joinery now had the doors in stock so one would assume my next day delivery charge would mean i’d Get them the next day. This was not the case. I have now been called to say the doors will arrive Friday 12th April and to contact Moda Doors about the delivery charge. I did this only to be told they will not refund it as I agreed to this even though I placed the order on the 19th March, received nothing until the following week and am still waiting for an item which will apparently arrive on the 12th April. How this company can justify charging me a next day delivery charge I do not know. I have had no apology for the fact that I ordered the ‘in stock’ Items when this was not true and I am appalled at the way this company treats their customers and falsely advertise and charge for next day delivery. I will never ever buy from them again and will strongly suggest others don’t either. I had to pay a person for a days work and my partner had to take another day off work as a result to take delivery which never arrived. On the plus side the items we have received look great.”

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Posted 5 years ago

“I ordered 10 Ely pre-finished doors and used their price match promise to achieve the best price from anywhere and would fully recommend this company”

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Posted 5 years ago

“The worst doors, 1st pair damaged 2nd pair not noticed they were bowed, waited 3 months for inspection and then refused to replace or refund, customer service is appalling. DO NOT USE! I will be telling everyone this !”

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Posted 5 years ago

“Good resolution of a problem. I ordered 4 doors albeit with a £50 delivery fee, however, one door was delivered with scratches on, which looked like they were caused prior to packing. Moda organised a replacement door straight away with no nonsense which arrived within a week. Many thanks.”

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Posted 5 years ago

“Ordered 9.30am and paid £90 for next day delivery, checked and was told it was all being processed, received email confirmation is was being dispatched. Took day off work - goods didn't arrive. Then told the payment had not cleared before 10am so it would not be next day. No issue with funds in my account - paid online by Visa as I do will many online purchase, so would expect MODA to have honoured the deal as they advertise it. No refund on the delivery given.”

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Posted 5 years ago

“Good quality door but a week late on delivery after several phone calls/emails and small areas of damage on edges of door but didn't return because didn't know how long we'd have to wait for a replacement !!”

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Posted 5 years ago

“Fast and efficient service. Colleague at the company very helpful. I will definitely use this company again”

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Posted 5 years ago

“Good service and good price would use again”

MODA Doors 5 star review on 5th April 2019

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Posted 5 years ago

“Very good product, delivery on time and ease of ordering”

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Posted 5 years ago

“Easy to navigate website. Great prices and cannot fault the customer service. I would highly recommend.”

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Posted 5 years ago

“Doors excellent quality very pleased, But they came with bronze coloured hinges, so I had to go and buy some chrome ones, don't know if I missed it during the ordering process, if it was possible to choose a colour but it should be clearly stated in the description.”

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Posted 5 years ago

“not only best price but also very quick delivery ,product even arrives well packed to minimize damage, ( unlike some other suppliers )”

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Posted 5 years ago

“I have emailed twice asking for an update on my order which was placed almost two weeks ago and had no reply.”

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Posted 5 years ago

“Fab doors, great service, and lovely delivery person”

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Posted 5 years ago

“We were extremely pleased with the quality of the doors.”

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Posted 5 years ago

MODA Doors is rated 4.2 based on 1,689 reviews