MODA Doors Reviews

Name: MODA Doors
Rating: 4.15

4.2 Rating 1,689 Reviews

78 %

of reviewers recommend MODA Doors

4.2

Based on 1,689 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About MODA Doors:

MODA Doors has been created with the sole intention of bringing beautiful design and style to an area of the home which has not seen such attention before.

Our belief is that your doors should be kept in the same regard as your home furnishings, as, after all, they are just as much a part of your home, and on show as much as the rest of your home furnishings are.

Visit Website

Phone:

01642 936 033

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MODA Doors 5 star review on 7th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doors sound so cheap when closing because of glass disappointed for price brought the last ones half the price much better”

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Posted 4 years ago

“I ordered my doors on the 30th April, and still haven’t received them. Despite one of them being dispatched on the 22nd May.”

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Posted 4 years ago

“Don't know how I can still don't have it”

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Posted 4 years ago

“We specifically ordered directly through yourselves as your website suggested deliveries were fairly unaffected. Given a delivery of 3-5 working days as from 3rd May when the order was taken and money paid, the delivery has turned up on the 30th May, nearly a month after the order was placed. We ordered 2 sets of double doors, one single and several fixing/handle packs. We have had one single and one double delivered. I heard absolutely nothing regarding a delivery, sent several emails chasing it up without response and called several times to get a voicemail which I couldn’t leave a message on because the voicemail was full. We were stuck in limbo as we weren’t aware if you were still trading and unable to get hold of anyone. I have called and emailed regarding the delivery charge which I now think is laughable that you are still asking for and keep getting fobbed off with “we will pass it on to the suppliers” or “I’ll pass it to my manager to see what we can do”. I do actually wonder if I do not proceed to take this further whether the rest of my order will actually turn up. It’s kind of pointless having doors without hinges and handles which I’m still waiting for. Considering the blame seems to have been sent on to the suppliers but the delivery note does not show all items I do have to question whether everything was in stock. It feels like you didn’t have the stock but rather than contacting me to tell me you held on to my money for 3 weeks without any update or means to contact and now some stock is up in you’re working to a backlog, I can’t understand why else a delivery would come in separate parts. Expecting the delivery by a certain date means I have removed old doors, been sanding and painting others waiting for handles etc. I can’t put the old handles on as they leave marks on the fresh paintwork so we have been dealing with doors which don’t shut etc. I am so unimpressed with the service and will be looking to take this matter further. Please note I have not unpackaged the doors yet as it’s a bit pointless until I’m able to fit them and they are more likely to get damaged if they are unpacked.”

Helpful Report

Posted 4 years ago

“your website states the items will be delivered within 2 to 3 days, then informed due to covid it will take 10 days, now informed it will arrive on 8th June. whilst I understand the difficulties due to covid, you also need to understand the knock-on impact of customers having to arrange...re-arrange workmen to install the items!! Not happy! no way even tracking the order.”

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Posted 4 years ago

“No delivery date just a maybe wil cancel doors today if customer service doesn’t ring me back as promised very very poor service but quick to take order”

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Posted 4 years ago

“It’s says 3-5 working days delivery time. And we have been waiting for 2 weeks. Never again from moda doors.”

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Posted 4 years ago

“Speedy delivery. Great service even during these difficult times.”

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Posted 4 years ago

“One of the paint tins had been opened and there was spillage over all the box.”

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Posted 4 years ago

“This company took my money and guaranteed delivery in 5 days. They changed the date 4 times and five weeks later still no delivery so I had to cancel the order. They have not refunded any of the money I paid and don’t answer the phone. I would not use this company as they are thieves and fraudsters!”

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Posted 4 years ago

“Ordered 2 doors just before lockdown in March, then told 2 days later by email they were unable to deliver, Tried contacting company for number of weeks, unable to get through to anyone. Then when I finally got through 8 weeks later, was emailed that doors had been dispatched, still waiting 12 days later. Terrible correspondence from company and I still have no doors”

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Posted 4 years ago

“Not received the doors I ordered on 18 May when ordering was told 3 to 5 working days no correspondence on my order so disappointed with moda doors”

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Posted 4 years ago

“delivery should have been 3-5 days and I'm still waiting after 14 days!!”

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Posted 4 years ago

“Took my money, did not have the item, still waiting for my money, no reply to emails!!”

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Posted 4 years ago

“The worst customer service ever!! I ordered £320 worth of goods, 14 days later still not arrived, I sent an email - not answered, I phoned a number of times, no answer most of the time when I did get an answer he promised to call back but did not. I then got through again and was told my goods were in a depot because a piece was missing! What for 14 days? Why did you not know it had not been delivered? No answer. I want you to send the goods out express as I have a hole in the wall for 14 days which I cannot put the door in as you have not delivered it, we cannot send express as the couriers are too busy!!! I have asked for my money back, do not waste your time with these amateurs.”

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Posted 4 years ago

“I purchased a door, it arrived promptly, i then realised it was the wrong one( my fault) i tried to exchange it but it costs £50 to collect it. I had no option but to order the right door. The new door came but he would not take the other door back ( economy of scale this would have been the cheapest option) ive have sent two emails and phoned 4 times but can not get a response. I have since purchased 4 other doors from a different supplier that I can talk to and is happy to help as much as they can. Very disappointed, and i still have the original door which has not been collected. Poor service”

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Posted 4 years ago

“Door has been ordered since the 24th of May and still no sign of it even though you advertise business as normal. Can get in touch with anyone at there end it has been a shocking experience”

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Posted 4 years ago

“It’s funny I have been asked for a review because I cancelled my order immodestly after placing it which they notified me had been done. They said a refund would be issued and I have now rung them 4 times, each time I get the refund will be done tomorrow, then, something came up yesterday but we will do it tomorrow. Still waiting now”

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Posted 4 years ago

“Door that was delivered was damaged, didn't respond to emails - must have sent over 40 to only get a few replies. Took over 2 weeks to get a full refund, when I was told it would take 2-3 days. Customer service was not very good. Wasted a lot of time with these issues. Said thd phoneline was working, but noone ever picked up. I understand its a difficult time, but the customer service I received was very bad. I would not recommend this company.”

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Posted 4 years ago

“Very pleased with my new door, the finishing touch to my new home. Thank you.”

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Posted 4 years ago

MODA Doors is rated 4.2 based on 1,689 reviews