MODA Doors Reviews

Name: MODA Doors
Rating: 4.16

4.2 Rating 1,701 Reviews

78 %

of reviewers recommend MODA Doors

4.2

Based on 1,701 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About MODA Doors:

MODA Doors has been created with the sole intention of bringing beautiful design and style to an area of the home which has not seen such attention before.

Our belief is that your doors should be kept in the same regard as your home furnishings, as, after all, they are just as much a part of your home, and on show as much as the rest of your home furnishings are.

Visit Website

Phone:

01642 936 033

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MODA Doors 5 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good service, especially in the present climate. Well done. Thank you.”

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Posted 4 years ago

“Not received doors yet”

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Posted 4 years ago

“I ordered four doors from MODA & after almost three weeks I was told I could expect them on the Tuesday. Tuesday morning I had an e-mail to say that the doorS had been damaged in transit. I requested a refund because I couldn't wait I needed the doors by the following week. Credit where credit is due, they did refund me before the week was out. I would use the company again.”

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Posted 4 years ago

“Brilliant can’t fault”

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Posted 4 years ago

“Well maded very stylish”

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Posted 4 years ago

“Terrible we still haven’t received them!!! After weeks”

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Posted 4 years ago

“Done what it says on the tin excellent service”

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Posted 4 years ago

“Excellent service, door fabulous love it.”

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Posted 4 years ago

“Great service! Doors just as described. Pleased with my purchase.”

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Posted 4 years ago

“We ordered a door which was shown as being in stock - it wasn't! Having then waited for delivery, it arrived damaged and MODA would only replace it after we got the door manufacturer involved and if we paid for re-delivery. The second door was also faulty at which point they ignored our emails and calls - we had to get the credit card company involved to resolve matters. In a world when we can shop anywhere, what makes you stand out is your customer service, MODA's stands out but not in a good way.....”

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Posted 4 years ago

“i have not received my doors after 2 weeks, I have been told now thay are coming on the 8th of june , to be honest if I new this in the first place I would not have bought them”

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Posted 4 years ago

“WORST POSSIBLE COMPANY TO DEAL WITH. ORDERED A DOOR FROM MODA DOORS AS THEY WERE VERY CONFIDENTIALLY ADVERTISING DELIVERY 3-5 DAYS EVEN IN COVID TIMES(THEY HAVE NOW CHANGED THE WORDING AFTER WE COMPLAINED) BUT STILL ADVERTISING 3-5 DAYS WHEN YOU ORDER. AFTER SOME EMAILS FINALLY GOT A CALL FROM LPD DOORS (MANUFACTURER) AND A EMAIL FROM MODA DOORS LAST THURSDAY 28/5 SAYING WILL RECEIVE THE DOOR TUESDAY. CALLED LPD TODAY TO CONFIRM AND NOW TOLD BY LPD DOORS WILL RECEIVE THE ORDER ON NEXT TUESDAY 9/6. LOOKS LIKE MANY OTHER PEOPLE STILL WAITING FOR THEIR DOOR WE HAVE BEEN FOBBED OFF AS WELL WITH AN EXCUSE”

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Posted 4 years ago

“Well heavy doors thought they were light waight ones lol”

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Posted 4 years ago

“Doors sound so cheap when closing because of glass disappointed for price brought the last ones half the price much better”

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Posted 4 years ago

“I ordered my doors on the 30th April, and still haven’t received them. Despite one of them being dispatched on the 22nd May.”

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Posted 4 years ago

“Don't know how I can still don't have it”

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Posted 4 years ago

“We specifically ordered directly through yourselves as your website suggested deliveries were fairly unaffected. Given a delivery of 3-5 working days as from 3rd May when the order was taken and money paid, the delivery has turned up on the 30th May, nearly a month after the order was placed. We ordered 2 sets of double doors, one single and several fixing/handle packs. We have had one single and one double delivered. I heard absolutely nothing regarding a delivery, sent several emails chasing it up without response and called several times to get a voicemail which I couldn’t leave a message on because the voicemail was full. We were stuck in limbo as we weren’t aware if you were still trading and unable to get hold of anyone. I have called and emailed regarding the delivery charge which I now think is laughable that you are still asking for and keep getting fobbed off with “we will pass it on to the suppliers” or “I’ll pass it to my manager to see what we can do”. I do actually wonder if I do not proceed to take this further whether the rest of my order will actually turn up. It’s kind of pointless having doors without hinges and handles which I’m still waiting for. Considering the blame seems to have been sent on to the suppliers but the delivery note does not show all items I do have to question whether everything was in stock. It feels like you didn’t have the stock but rather than contacting me to tell me you held on to my money for 3 weeks without any update or means to contact and now some stock is up in you’re working to a backlog, I can’t understand why else a delivery would come in separate parts. Expecting the delivery by a certain date means I have removed old doors, been sanding and painting others waiting for handles etc. I can’t put the old handles on as they leave marks on the fresh paintwork so we have been dealing with doors which don’t shut etc. I am so unimpressed with the service and will be looking to take this matter further. Please note I have not unpackaged the doors yet as it’s a bit pointless until I’m able to fit them and they are more likely to get damaged if they are unpacked.”

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Posted 4 years ago

“your website states the items will be delivered within 2 to 3 days, then informed due to covid it will take 10 days, now informed it will arrive on 8th June. whilst I understand the difficulties due to covid, you also need to understand the knock-on impact of customers having to arrange...re-arrange workmen to install the items!! Not happy! no way even tracking the order.”

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Posted 4 years ago

“No delivery date just a maybe wil cancel doors today if customer service doesn’t ring me back as promised very very poor service but quick to take order”

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Posted 4 years ago

“It’s says 3-5 working days delivery time. And we have been waiting for 2 weeks. Never again from moda doors.”

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Posted 4 years ago

MODA Doors is rated 4.2 based on 1,701 reviews