MODA Doors Reviews

Name: MODA Doors
Rating: 4.15

4.2 Rating 1,689 Reviews

78 %

of reviewers recommend MODA Doors

4.2

Based on 1,689 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About MODA Doors:

MODA Doors has been created with the sole intention of bringing beautiful design and style to an area of the home which has not seen such attention before.

Our belief is that your doors should be kept in the same regard as your home furnishings, as, after all, they are just as much a part of your home, and on show as much as the rest of your home furnishings are.

Visit Website

Phone:

01642 936 033

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MODA Doors 5 star review on 7th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service - AVOID Failed to advise me about delays. Failed to deliver item. Failed to reply to emails. On 21/10/2020 I placed and paid for an order for an item listed as being in stock. 2 days later I received an email stating that the order had been dispatched and would be delivered within 3-5 days A week later on the Friday 30/10/20 the order had not yet been delivered so I phoned and spoke to the customer services manager who advised me that it was out for delivery with the courier and that he would chase them and get back to me on Monday. By Tuesday 03/11/20 I had still heard nothing back so again phoned and was told by the same customer services manager that the order had not been dispatched and in fact had not even been received from the supplier and probably wouldn't be in stock until the end of November. I asked for a full refund which they processed the following day. I emailed a detailed complaint but never received any reply.”

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Posted 3 years ago

“Excellent all the way”

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Posted 3 years ago

“Good quality for price, efficient ordering system and delivery.”

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Posted 3 years ago

“Delivery on time and in perfect condition. Quality door at good price. Will use again.”

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Posted 3 years ago

“Excellent customer service and very helpful. Many thanks.”

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Posted 3 years ago

“We ordered 2 oak glazes doors which arrived in the slotted time and in a good condition. I would use this company again.”

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Posted 4 years ago

“Standing by your products and remedying faults is the sign of a good company. I bought a simple, single glazed exterior door from MODA for an outside utility room. The door seemed fine. But delivery was sloppy and, during fitting, problems with the quality of some materials used emerged. These flaws were fixable. The door was inexpensive but good value and I didn't think it worth complaining once it had been cut. But I referred to the glitches in a review. I was contacted by both the joinery company and MODA. They both accepted my comments and, without being asked, offered to refund one third of the cost. So, credit to both. I'd use them both again.”

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Posted 4 years ago

“Delivery 3 times plus longer than stated. Installation instruction's all but useless. Communication's with MODA almost impossible. Wouldn't buy a door hinge from them never mind a door again.”

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Posted 4 years ago

“Almost uncontactable after purchase. Poor customer service. Can't even speak to a person.”

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Posted 4 years ago

“Lovely doors. Delivery spot on. Thanks”

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Posted 4 years ago

“All it’s good.”

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Posted 4 years ago

“Excellent efficient service, well priced doors; better still, when we had a problem, of our own making, on site MODA were fabulous in helping out to resolve the issue. I'd recommend them highly.”

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Posted 4 years ago

“Initially phone staff where helpful but soon as they sent incorrect doors no one is taking ownership, 4 weeks and no refund. Purchased 9 doors, wish I went to my local door guy first who has ordered everything without any payment as I’m still waiting.”

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Posted 4 years ago

“First, they sent me fire doors, instead of the doors that I ordered. I had to help unload these heavy items from the van because they only send 1 man to deliver heavy items. When they ordered replacements, they ordered the fire doors _again_! When I tried to order the right doors again using the credit, they failed to call me back to take my order! When I called to finally get a refund, the guy got shirty and accused me of being rude when I expressed my exasperation at the whole mess! Of the 12 doors delivered, 7 were the doors ordered, 3 of which were damaged. So less than 34% success rate. Their site claims "100% SATISFACTION GUARANTEED". This is a total joke! Don't waste your time with these clowns.”

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Posted 4 years ago

“Excellent customer service from start to finish. The doors have exceeded my expectations in terms of quality. A great product. Thanks”

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Posted 4 years ago

“Bought 3 doors from MODA, was a little apprehensive due to the reviews online. Good communication from the company, letting us know a couple days prior to delivery. Doors arrived in perfect condition in the timeframe given.”

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Posted 4 years ago

“Great door looks fantastic”

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Posted 4 years ago

“awful service !!!!!!!!!!!!!!!! AVOID”

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Posted 4 years ago

“Ordered 23rd Oct turned up the 31st Oct only after I did all the chasing. Had to cancel a booked in carpenter. Asked for the delivery to be brought forward so I didn't have to cancel the poor chippy, not possible. Asked for at least a part refund on the £41 delivery, not possible as not authorised (this is the office manager). Asked to speak to someone who was, told only one of the directors could and they were on lunch, couldn't call me, he couldn't tell me when they would be back so I could ring back myself and told me no point anyway as they would only refer back to him. They either have no complaints procedure or staff lie there own convenience. Poor service, really can't be bothered to pursue now as I'm convinced it would be a waste of time. I will just order the other 6 doors needed from elsewhere but wanted to warn others that ordering 8 days before you have a trade booked in isn't as safe as you might think.”

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Posted 4 years ago

“My door was well packaged for protection and delivered quickly”

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Posted 4 years ago

MODA Doors is rated 4.2 based on 1,689 reviews