MODA Doors Reviews

Name: MODA Doors
Rating: 4.16

4.2 Rating 1,701 Reviews

78 %

of reviewers recommend MODA Doors

4.2

Based on 1,701 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About MODA Doors:

MODA Doors has been created with the sole intention of bringing beautiful design and style to an area of the home which has not seen such attention before.

Our belief is that your doors should be kept in the same regard as your home furnishings, as, after all, they are just as much a part of your home, and on show as much as the rest of your home furnishings are.

Visit Website

Phone:

01642 936 033

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MODA Doors 5 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery 3 times plus longer than stated. Installation instruction's all but useless. Communication's with MODA almost impossible. Wouldn't buy a door hinge from them never mind a door again.”

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Posted 4 years ago

“Almost uncontactable after purchase. Poor customer service. Can't even speak to a person.”

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Posted 4 years ago

“Lovely doors. Delivery spot on. Thanks”

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Posted 4 years ago

“All it’s good.”

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Posted 4 years ago

“Excellent efficient service, well priced doors; better still, when we had a problem, of our own making, on site MODA were fabulous in helping out to resolve the issue. I'd recommend them highly.”

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Posted 4 years ago

“Initially phone staff where helpful but soon as they sent incorrect doors no one is taking ownership, 4 weeks and no refund. Purchased 9 doors, wish I went to my local door guy first who has ordered everything without any payment as I’m still waiting.”

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Posted 4 years ago

“First, they sent me fire doors, instead of the doors that I ordered. I had to help unload these heavy items from the van because they only send 1 man to deliver heavy items. When they ordered replacements, they ordered the fire doors _again_! When I tried to order the right doors again using the credit, they failed to call me back to take my order! When I called to finally get a refund, the guy got shirty and accused me of being rude when I expressed my exasperation at the whole mess! Of the 12 doors delivered, 7 were the doors ordered, 3 of which were damaged. So less than 34% success rate. Their site claims "100% SATISFACTION GUARANTEED". This is a total joke! Don't waste your time with these clowns.”

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Posted 4 years ago

“Excellent customer service from start to finish. The doors have exceeded my expectations in terms of quality. A great product. Thanks”

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Posted 4 years ago

“Bought 3 doors from MODA, was a little apprehensive due to the reviews online. Good communication from the company, letting us know a couple days prior to delivery. Doors arrived in perfect condition in the timeframe given.”

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Posted 4 years ago

“Great door looks fantastic”

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Posted 4 years ago

“awful service !!!!!!!!!!!!!!!! AVOID”

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Posted 4 years ago

“Ordered 23rd Oct turned up the 31st Oct only after I did all the chasing. Had to cancel a booked in carpenter. Asked for the delivery to be brought forward so I didn't have to cancel the poor chippy, not possible. Asked for at least a part refund on the £41 delivery, not possible as not authorised (this is the office manager). Asked to speak to someone who was, told only one of the directors could and they were on lunch, couldn't call me, he couldn't tell me when they would be back so I could ring back myself and told me no point anyway as they would only refer back to him. They either have no complaints procedure or staff lie there own convenience. Poor service, really can't be bothered to pursue now as I'm convinced it would be a waste of time. I will just order the other 6 doors needed from elsewhere but wanted to warn others that ordering 8 days before you have a trade booked in isn't as safe as you might think.”

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Posted 4 years ago

“My door was well packaged for protection and delivered quickly”

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Posted 4 years ago

“The door I ordered arrived promptly and in good condition. And is constructed well with a solid wood core which was crucial to me.”

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Posted 4 years ago

“Great item- fab communication until delivery, which was perfect for us.”

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Posted 4 years ago

“Great door. Quick delivery.”

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Posted 4 years ago

“Two pairs ordered, one pair the hinges have spilt the wood, meaning I'll need to replace them. On the other pair, the hinges are slightly bent, so door does not close properly”

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Posted 4 years ago

“Delivered as described and with short time.”

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Posted 4 years ago

“Very happy with purchase and product is fantastic 👍👍”

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Posted 4 years ago

“pleased with the product. Quality of door and paint finish is very good. Delivered swiftly”

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Posted 4 years ago

MODA Doors is rated 4.2 based on 1,701 reviews