MODA Doors Reviews

Name: MODA Doors
Rating: 4.15

4.2 Rating 1,690 Reviews

78 %

of reviewers recommend MODA Doors

4.2

Based on 1,690 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About MODA Doors:

MODA Doors has been created with the sole intention of bringing beautiful design and style to an area of the home which has not seen such attention before.

Our belief is that your doors should be kept in the same regard as your home furnishings, as, after all, they are just as much a part of your home, and on show as much as the rest of your home furnishings are.

Visit Website

Phone:

01642 936 033

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MODA Doors 5 star review on 7th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Callum was brilliant from start to finish. Moda delivered doors I had struggled to get from a local company. Completely hassle-free and communication about delivery was fantastic! Will be using Moda again when i need more doors for our property.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us your 5 star review! It is greatly appreciated. It is fantastic to know you were satisfied with both the service and products supplied. If you do have any further queries, Please do not hesitate to contact us! Kind Regards, Moda Doors.

Posted 2 years ago

“I purchased 16 Coventry doors. They arrived without any notice. The first door I opened was of poor quality, paint drips all over it and a depressed area where it looked like an internal baton had sunk. Moda insisted I opened all 16 doors but they also wanted the items to be perfectly packed if being returned. They wanted me to pay for the returns escalating the delivery price from £97 to £304. Very disappointed with the quality and service, they don't even answer the phone any more.”

Helpful Report

Posted 2 years ago

Hi Phil, Thank you for taking the time to leave feedback regarding your order with us. For context, the doors ordered were supplied in a primed finish meaning some areas will have paint drips and rough areas. We do advise online that these doors do require sanding before final finishing can take place. Really sorry that this was beyond your expectations of primed doors. In regards to the "defect", we asked yourself to provide evidence of the bowed / sunk baton but received nothing to support this claim. We did inform you that this would be investigated if this evidence was presented but without it there is nothing we can do. As no evidence of a defect to this one door was presented to us, We gave you the choice to return the items yourself or you could use our collection service which typically would be chargeable. As our collection service is a separate service from delivery, this price for this differs and is subjective. This is also not compulsory, you have the right to organise your own return and are not bound to our collection service in any way. Upon further discussion regarding the collection, a free of charge collection was subsequently offered to you but you then informed us that you had decided to keep the doors. From this, we were then unable to offer a FOC collection on items which had been worked upon. Overall, it is disappointing to have received a 1 star review when we offered the assistance you had requested by means of collecting the goods. If you wish to discuss this further, please do not hesitate to contact us. Kind Regards, Moda Doors

Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

“Excellent quality at a reasonable price and delivered on time. Many thanks”

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Posted 2 years ago

“The doors came with a lot of damage around the edges. I have been in contact with the company and sent all the evidence. I was told to send them back which is involved a lot of hassle and we already organised with the joiner to fit them. So we agreed for a £50 refund compensation for me to keep them. Unfortunately, I am still waiting for it.”

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Posted 2 years ago

“Done a lot of research online to buy the doors I wanted ended up with MODA doors supplying them at the best price £30 cheaper than elsewhere delivered on time with a great courier What more can you ask??”

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Posted 2 years ago

“reasonable quality doors at a competitive price - easy to deal with their customer services team to arrange and rearrange delivery, will use again”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave a review, It is greatly appreciated. We are glad that you are happy with the doors and service. If you do have any further queries, please do not hesitate to contact us. Many thanks, Moda Doors.

Posted 2 years ago

“Good price, fast delivery compared to others I looked at.”

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Posted 2 years ago

“Good service but diabolical delivery charges”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave your review. While we are glad to hear you are happy with the service, it is disappointing to hear of the issue regarding delivery charges. Especially when we can see from your order that you opted to collect in store so no delivery charge was applied. If we can be of any further assistance, please do not hesitate to contact us. Kind Regards, Moda Doors.

Posted 2 years ago

“Really good quality doors and a company that answers the phone and can chat knowledgably about their products.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for the 5 star review, This is greatly appreciated. If we can be of any further assistance, please do not hesitate to contact us. Many thanks, Moda Doors.

Posted 2 years ago

“Bi-fold door for small kitchen, delivered on time, well packaged to avoid damage, arrived in perfect condition. Door is partially glazed and let plenty of light through, fitted corret to size, I would recommend this door for quality and price, in comparison to other sites very well priced. I would buy goods from this site again.”

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Posted 2 years ago

“Disappointed that they sent a door that was damaged and although we should have checked it sooner refused to compensate us in any way Even though we bought a replacement door from them. I thought they could have at least gave us a discount”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for taking the time to leave us this feedback & I am sorry to hear of the issues reported. Unfortunately, as the claim was made almost 2 month after delivery was completed we were unfortunately unable to assist further. Of course, please do not hesitate to contact us if you have any further questions. Kind Regards, Moda Doors.

Posted 2 years ago

“EXCELLENT PRICES”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave a review, It is greatly appreciated. We are glad that you are happy with the doors and the delivery service. If you do have any further queries, please do not hesitate to contact us. Many thanks, Moda Doors.

Posted 2 years ago

“Good quality”

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Posted 2 years ago

“Excellent service, quality and price.”

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Posted 2 years ago

“Lovely oak veneer doors with the Atlantic black ironmongery. Would have been 5 stars but one of the doors had quite a different veneer across the bottom rail”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave a review, It is greatly appreciated. We are glad that you are overall happy with the doors and Hardware delivered. I am sorry to hear of the slight issue with the veneer on one of the doors however. If you do have any further queries, please do not hesitate to contact us. Many thanks, Moda Doors.

Posted 2 years ago

“Excellent service, easy to use, fast delivery and efficiency - I ordered after having a nightmare experience with another retailer and this Company has since restored my faith - thank you.”

Helpful Report

Posted 2 years ago

Hi Beverley, Thank you for your glowing 5 star review! It's fantastic to know that your experience with us was an overwhelmingly positive one. If we can be of any further assistance, please do not hesitate to contact us. Kind Regards, Moda Doors.

Posted 2 years ago

“The door was what I wanted, and was correct size, however, it took over eight days for me to get the door and it was damaged in several places when it finally arrived. I spent the day at home waiting for the door on the said delivery day, and it didn’t arrive. I had a call the next day from delivery driver saying he had come the day prior, funny, he didn’t call or leave a card, or be seen on delivery day at my home. I’m on tight timelines with works and had to repair the door myself rather than try to return it. Not happy”

Helpful Report

Posted 2 years ago

Hi Scott. Thanks for taking the time to leave a review, It is greatly appreciated. I am incredibly sorry to hear of the problems you have highlighted in your review. As I'm unable to find a record of any complaint, it is difficult for us to comment or attempt to rectify these issues. If you would like, Please send an email to info@modadoors.co.uk with as much detail as possible regarding the situation so we can investigate this for you. As we use a third party delivery company, this matter will be investigated and taken up with them. We look forward to hearing from you in due course. Many thanks!

Posted 2 years ago

“Quick delivery, fitted them yesterday, can’t stop looking at them and smile STUNNING STUNNING STUNNING”

Helpful Report

Posted 2 years ago

Hi Lee, Thanks for taking the time to leave us this review, It is greatly appreciated. We are glad that you are happy with the doors and the delivery service. If you do have any further queries, please do not hesitate to contact us. Many thanks, Moda Doors.

Posted 2 years ago

“I had ordered more door casings than required, Moda rang me to inform me, talked therough the order so it was correct which saved quite a bit of money. They could have just sent it as it was my fault but excellent customer service. The casings and doors are of a good quality and delivery was very quick. I would recommend them to others.”

Helpful Report

Posted 2 years ago

Hi Paul, Thanks for leaving us your 5 star review! It is greatly appreciated. It is fantastic to know you were satisfied with both the service and products supplied. If you do have any further queries, Please do not hesitate to contact us! Kind Regards, Moda Doors.

Posted 2 years ago

MODA Doors is rated 4.2 based on 1,690 reviews