“Had wheel popped it got fixed but was still going down rang up and they was very helpful and came out and fixed it staff are lovely and helpful thank u for helping me”
“M&L has twice provided me with a light weight wheelchair to fit in the boot of my car. In both cases the wheelchair was delivered to the car dealership ready for when I collected my car. Brilliant service.”
“The staff in the Nuneaton shop were very helpful. They gave just the right amount of help, without being intrusive.
Delivery was on time, and the workmen were compitant and professional.”
“The wheelchair we were promised when first booking was not available as it was sent out on an emergency. Therefore, we were told a replacement would arrive on the morning of departure. This replacement was taped up around the arms which looked disgusting and very unprofessional very uncomfortable. At times she didn’t feel safe, the feet pads would not stay up obstructing her access in and out of the chair. The chair itself was very rickety and not fit for purpose. Very poor for a 10 day holiday.”
Hi Pauline,
We're really sorry to hear that you felt the hire wheelchair wasn't up to standard on this occasion.
As a mobility retail specialist, we predominantly specialize in ensuring we guide & advise our customers to make the right choice for them when it comes to purchasing any mobility equipment from ourselves, we've been doing it for over 20 years 😀 I hope you can see this from our many 5 star reviews ⭐⭐⭐⭐⭐
In recent years we have tried to accommodate an increasing demand for short term hire of essential mobility equipment for our customers who are not ready to commit to purchasing a more long term solution.
We can ensure you, however, our hire wheelchair & scooter fleet is regularly serviced and quality checked to ensure it meets safety standards.
Despite this, if you're unhappy, we're unhappy, please call our customer support team on 0800 043 3342 and select option 9 where our team will be more then happy to discuss this further with you and arrange for the hire payment of £40 to be returned to you.
Warm regards
Team Mobility & Lifestyle
“So helpful scooter was delivered to my home but was very tight to fit in kitchen. Decided to buy new and one that would fit, within 30mins had took the old one back, delivered the new showed me controls and let me drive before I purchased, excellent service.”
