Mobility Tools Limited Reviews

Name: Mobility Tools Limited
Address: Unit 1B Kingsway Buildings, Bridgend Ind Est, Bridgend, Bridgend County Borough
Rating: 4.83

4.8 Rating 1,154 Reviews

97 %

of reviewers recommend Mobility Tools Limited

4.8

Based on 1,154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01656530450

Email:

stuart@mobilitytools.co.uk

Location:

Unit 1B Kingsway Buildings,
Bridgend Ind Est,
Bridgend
Bridgend County Borough
CF31 3YH

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Mobility Tools Limited 5 star review on 3rd December 2024

Thomas Crick

Mobility Tools Limited 5 star review on 1st December 2024

Stuart Brawn

Mobility Tools Limited 5 star review on 22nd November 2024

Kyle Jones

Mobility Tools Limited 5 star review on 11th October 2024

Andy Walker

134

Anonymous

Anonymous // 01/01/2019

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“Simple ordering process glad they offer PayPal”

Helpful Report

Posted 6 years ago

“A quick and easy ordering process and the product arrived promptly. Definitely recommend this team.”

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Posted 6 years ago

“Very sufficient”

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Posted 6 years ago

“Good quality products. Very happy with what I received”

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Posted 6 years ago

“I had some problems with a hand made powerlifting belt. Although initially slow to respond, Stuart dealt with the issue exceptionally well.”

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Posted 6 years ago

Hi Victoria Firstly I’d like to apologise for not getting back to you sooner. We’ve moved offices today and so i’ve not had access to email and our phone line has been disconnected - we’ve literally just had the new line connected within the last 2 hours, hence your inability to contact us by phone. I’ve addressed your points below: 1. I felt it was packaged poorly - just in a plastic bag. The leather was already scratched and has digs in it before I even tried it on I’m sorry you weren’t happy with the packaging. I put it in two bags but I take on board your point and in future I will send the hand made belts in a drawstring bag inside a cardboard box. I appreciate that it doesn’t help you in your situation but I thank you for the constructive feedback. 2. The colour purple on your website is very different to what I have received. This is much closer to a dark pink and had I known, I would have picked a different colour I was not aware that my manufacturer was going to make it with a different purple so I visited him today. The leather pictured was out of stock so a lighter shade was used with a smooth texture. Appreciate that this is different to what you’ve ordered so i can only apologise. The leather used on your belt is around 4 times the price of the one pictured, with the leather used on your belt being for bridal work as opposed to upholstery in the picture. The leather used in your belt will last much longer, but I appreciate that the colour is a bit lighter. 3. I understand its stitched but the edges are coming away and the inside of the belt has lumps in the suede lining. Please could you send me photos of this 4. This may be a question of wearing it in but the when I connect the lever it catches on the leather and is near on impossible to get off. The hole that the lever goes in will take a week or two to loosen up. The quickest way of doing it is attaching it when you’re not wearing it and wiggling it in the hole which will loosen up the hole a little bit. With regards to the sizing, a small should measure 90cm - could you measure it for me? To the first hole it should be approximately 68.5cm and to the last hole it should be 82.5cm. The internal measurement when the belt is on will equate the end of the belt where the lever holes are to the end of the plate inside (which is about 1cm after the hole). So on the smallest setting on a small it should measure about 69cm which is 27”, though we allow for about 1” of compression when wearing the belt tight. If you can measure the belt so that we can make sure it’s a small and that you’ve not been sent a medium by mistake then that will be helpful. I am really sad that you are not happy about your belt. I totally agree that you should be excited to get it and it upsets me to think that you were gutted when you got it. I am more than happy to put these things right, can I email you a returns label for you to print and drop it off at a post office? Best Regards Stuart

Posted 6 years ago

“Arrived on time”

Helpful Report

Posted 6 years ago

“The choice of products and reliability of delivery is why I’m always happy to use Mobility Tools. I always have a positive experience and I’m happy to recommend Mobility Tools to my friends”

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Posted 6 years ago

“Recieved my product on time which is always a good start. The product itself a lifting belt and of very high quality. Would recommend to anyone 👍”

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Posted 6 years ago

“very good quality of weight lifting belt, good price.”

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Posted 6 years ago

“Prompt delivery and excellent communication.as always. Unfortunately this product didn’t suit me so have returned it.”

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Posted 6 years ago

“They offer great equipment at reasonable prices”

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Posted 6 years ago

“Decent service and delivery time.”

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Posted 6 years ago

“Disgusting and offensive customer service”

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Posted 6 years ago

Hi Andreou I'm sorry to hear you have not had a pleasant experience with us. Can I ask who you spoke to that made you feel that they were disgusting and offensive, as we have no record of any correspondence with you? Best Regards Stuart

Posted 6 years ago

“Bought the blue suede lifting belt, really pleased with the quality and a 25% flash discount sweetened the deal even more! Excellent purchase”

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Posted 6 years ago

“I ordered a powerlifting belt for my daughters birthday present and she was delighted with it. So was her boyfriend who wants to order one for himself...and he knows about these things. Great value and quality and speedy delivery. Thanks!”

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Posted 6 years ago

“Fast delivery and great service”

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Posted 6 years ago

“Great communication about a delayed order and great product as always - wouldn't order from anywhere else!”

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Posted 6 years ago

“Easy to find everything. Easy to order. Prices are shown clearly and the delivery was really quick!”

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Posted 6 years ago

“Easy ordering, quick delivery and great products”

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Posted 6 years ago

“Simple checkout and fast delivery...the products are good too.”

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Posted 6 years ago

Mobility Tools Limited is rated 4.8 based on 1,154 reviews