Mobility Giant Ltd Reviews

Name: Mobility Giant Ltd
Address: Unit 5 Connections business Park, Vestry Trading Estate, Sevenoaks, Sevenoaks
Rating: 4.95

5.0 Rating 578 Reviews

99 %

of reviewers recommend Mobility Giant Ltd

Company Reviews

Metrics

Info

5.0

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mobility Giant Ltd:

Mobility Giant are the UK's largest and most trusted supplier of used mobility scooters for sale and long term hire.

Visit Website

Phone:

01732446488

Email:

william@mobilitygiant.co.uk

Location:

Unit 5 Connections business Park, Vestry Trading Estate, Sevenoaks
Sevenoaks
TN14 5DF

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Mobility Giant Ltd 5 star review on 24th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brian B. My wife has just recently purchased a Kymco Midi XLS from MG and is absolutely delighted with it. The quality is second to none, so much so that if you didn't know otherwise you would say that it was brand new. I too am disabled and am seriously thinking about buying one for myself. The staff are all very polite, helpful and willing to help in any way they can. WELL DONE MG. KEEP IT UP.”

Helpful Report

Posted 5 years ago

Hello Brian, Thanks for the 5 star review, we really appreciate it. Awesome to hear how happy you are with the condition of your wife's new scooter, that's all down to our highly trained engineers. We look forward to supplying you with a new scooter soon. All the best, William Mobility Giant

Posted 5 years ago

“Asked Mobility Giant for advice on scooter requirements due to local terrain. Constructive advice given so Purchased a used Kymco Maxi XLS. Purchase went without a hitch and delivery was on time, courier took away all packaging and ensured I was fully familiar with the controls. Scooter does exactly what it says "on the tin" very pleased with performance which means I can now accompany when she takes our dog for a walk on the local countryside. Only concern with scooter is occasional intermittent operation of the ignition switch, contacted MG service dept. who advised they would arrange for a service engineer to attend and rectify, free of charge. Top class service all-round would recommend MG Ltd any day. Phil Richardson”

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Posted 5 years ago

Hi Phil, We really appreciate you going to the great lengths of writing such a fantastic 5 star review for us. It's great to hear that the scooter has bought a whole new lease on life for you, I wish you many happy days walking your dog in the countryside. Thanks and we look forward to hearing back from you in the future. William Mobility Giant

Posted 5 years ago

“Excellent service to deliver the Breeze4. And after 6 months and a few days you went beyond your obligations to help cure a battery problem. Rare to find such service these days.. Nigel comes in for special thanks. This is a company worthy of trust”

Helpful Report

Posted 5 years ago

Hi Alan, Thanks for going to the effort of writing your review. It's great that to hear that you love the service we've provided you over the past 6 months. I have passed your kind words onto Nigel. We both wish you all the best on your new scooter. Thanks, William Mobility Giant

Posted 5 years ago

“My scooter was delivered by Chris who explained all scooter functions thoroughly. Very pleased with the actual scooter. Good value for money.”

Helpful Report

Posted 5 years ago

Hi Carol, Thanks for the great 5 star review. It's great to hear that you love your new scooter and the service that we provided you. We wish you all the best on your new scooter. William Mobility Giant

Posted 5 years ago

“I bought a 1 year old TGA Breeze with canopy and it looks almost brand new. Jason delivered it, explained all the controls, and was very helpful in general. The scooter was half the price of a new one and excellent value. Many thanks to all at Mobility Giant.”

Helpful Report

Posted 5 years ago

Hello Gary, Thanks for the great 5 star review. The scooters we send out are always in such superb condition, it's a testament to our large team of engineers who make sure everything is fully prepped and checked over before the scooter is delivered. I have passed your kind words on to our driver Jason, he along with myself and everyone else at Mobility Giant wish you all the best on your new TGA Breeze S4. Thanks, William Mobility Giant

Posted 5 years ago

“we bought a very nice scooter from this firm after hearing about them on the internet, an orion and although it looks like new it is a referbished one (very nice job on it) we have had a slight hiccup with it but after talking to william it was soon resolved and now have found them to be very helpful”

Helpful Report

Posted 5 years ago

Hello Cyril, Thank you for taking the time to write your great review. Any scooter we send out is always in superb condition, that falls on our engineering department who ensure all machines are fully checked and prepped to every inch of their lives. Glad that I resolved your issue for you. All the best on your scooter, William Mobility Giant

Posted 5 years ago

“Being one not given to detail I didn't realise until I read some reviews just now...and then checked it out...that the scooter I had delivered today was second hand.... I would never have known ! I had bought a Velco scooter in January but found it very quick and jerky in starting off and didn't feel safe enough to use it after trying it out a few times with a couple of friends who also found it jerky so I have been without one til today. Not only did I receive a great looking scooter but it was delivered by a great looking guy...Jason who was as pleasing to the eye as he was helpful.. bless him ! I found the design of my new Kymco XLS so much better and easier to use and feel confident on it already after my initial practise runs. It was a very good buy and also looks cool enough for my street cred to remain intact ! Can't wait to choose some flags etc to decorate it to look a bit more like a Harley Davidson !”

Helpful Report

Posted 5 years ago

Hello Christine, Thanks for taking the time to write your 5 star review. Your comments towards Jason are brilliant, certainly made us laugh and it has made his head that little bit bigger haha. We love the sound of you trying to 'pimp' your new scooter to look more like a Harley Davidson, you're more than welcome to send us a picture once done, we'd love to see it. I wish you all the best on your new scooter. William Mobility Giant

Posted 5 years ago

“Excellent service bought TGA S4 after week had technical fault Mobility Giant was quick to repair it and ensured that I was not left without a scooter. From the time of purchase to the time of receiving my scooter back Mobility Giant were excellent. I would always use Mobility Giant for a new scooter. Well done for running a successful business”

Helpful Report

Posted 5 years ago

Hello Darren, Thanks for such a great 5 star review. We always ensure that if a problem with the scooter does occur that we are fast to act in repairing it and getting it back to you. I wish you all the best on your scooter and we look forward to hearing back from you in the future. William Mobility Giant

Posted 5 years ago

“Delivered on time, and Chris fully explained the controls and workings.”

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Posted 5 years ago

Hello, Thanks for taking the time to write your review. We wish you all the best on your new scooter. William Mobility Giant

Posted 5 years ago

“Mobility Giant have come up tops again! Having noted my previous comment on my review they have kindly contacted me and refunded the difference! I would give this company 6 stars if I could, their customer service is unbeatable.”

Helpful Report

Posted 5 years ago

Hello Pauline, Thanks once again for reviewing us. We certainly put a lot of effort into the customer service we provide, so it's very rewarding to hear positive back from you. Once again I wish you all the best on your new scooter. William Mobility Giant

Posted 5 years ago

“This is my first time dealing with MG and they were excellent from start to finish. No pushy sales talk and very helpful. My scooter is great and extremely happy with it, would definitely go back to them should I require anything else in the future and would recommend them to anyone else.”

Helpful Report

Posted 5 years ago

Hello Pauline, Thanks for taking the time to write your brilliant review and for letting us know that you loved our service from start to finish. It's great to hear that you love your new scooter, if you do require anything else in the future then please give us a call. All the best, William Mobility Giant

Posted 5 years ago

“got my mobility scooter today driver phoned me to say be late bad traffic but got here about hour and half later its traffic it is wot it is he was great helped me make sure I new everything bless him he was so sorry for being late scooter looks great nice surprise with the bag on back these folks are no ripe off people you get more than you pay for as that is always a worry buying over net but these are one of the good ones sorry my righting not good but credit were credit is do”

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Posted 5 years ago

Hello Donald, Thanks for taking the time to write your 5 star, it's highly appreciated. It's great to hear that you love your new scooter and that our driver was more than accommodating on the delivery. I wish you all the best on your new scooter. Thanks, William Mobility Giant

Posted 5 years ago

“No pressure salesperson and no pressurised sale able to test on site before purchase. Delivered by Jason who carried the scooter to where I wanted up in the stepped back garden. Showed me how to dismantle and put together scooter when transporting in car and explained all paperwork, I would have no hesitation in recommending this company.”

Helpful Report

Posted 5 years ago

Hello Bill, Thanks for taking the time to review your purchase with us. It's great to hear that you felt no pressure when dealing with our guys on the phone and that Jason was more than accommodating when delivering your new machine. I wish you all the best on your new scooter. Thanks, William Mobility Giant

Posted 5 years ago

“I am absolutely delighted with my mobility scooter which arrived on Friday. It far surpassed my expectations and looks like new. Jason the delivery driver was so helpful, he arrived at exactly the time he said he would, and he explained everything to me. I would definitely recommend you to anyone who would like to make a purchase.”

Helpful Report

Posted 5 years ago

Hello Margaret, Thanks for the brilliant 5 star review. The fact your scooter looks brand new is all down to our engineering team who make sure that every machine that leaves us has been 100% fully inspected and prepped to showroom condition. Your kind words towards the driver Jason have been passed on and both he and myself wish you all the best on your new 'brand new' looking scooter. Thanks, William Mobility Giant

Posted 5 years ago

“The staff at M/G are excellent and very helpful. Dealing with me, they needed the virtues of a Saint because I am a difficult customer to deal with. Tyler and Jason are both excellent drivers in explaining the workings of the Scooters. All in all my experience with M/G is good and I thank them very much for their time and patience in dealing with me.”

Helpful Report

Posted 5 years ago

Hello Andre, Thank you for taking the time to write your review. It's great to hear that your dealings with us have been nothing but good. Your kind words towards our drivers Tyler and Jason have been passed on. Many thanks, William

Posted 5 years ago

“From start to finish our experience of purchasing a reconditioned TGA scooter from MobilityGiant was second to none. The scooter looks brand new, the delivery driver was exceptional and the price paid was far superior the all other suppliers we checked out. As a Company MobilityGiant should be very proud of the service they give to their customers and both my wife & I would recommend them to everyone looking for exceptional service and product. Thank you. Ken & Marie”

Helpful Report

Posted 5 years ago

Hello Ken, Thanks for the taking the time to write such a brilliant 5 star review. We certainly are proud of your review, it's very refreshing to hear that what we do here is making such an impact on peoples lives. The fact your scooter looks brand new is all down to our engineers, they ensure nothing is not fully checked. I wish you all the best on your new scooter. Thanks, William Mobility Giant

Posted 5 years ago

“great scooter great condition delivery was very good explained everything about scooter service very good”

Helpful Report

Posted 5 years ago

Hi Mark, Cheers for the 5 star review. It's great to hear that you love your new scooter and found the whole buying process from us hassle free. Thanks, William Mobility Giant

Posted 5 years ago

“Kept informed of the progress of my scooter. Delivered on the day I was told, delivery driver very helpful and explained everything about the scooter and the controls. This is my first ever scooter after taking early retirement through bad health. If I walked a mile, sometimes a lot less I was in a lot of pain in my legs, now try and stop me going further and enjoying my retirement. Thank you Mobility Giant, you have now given me my freedom pain free.”

Helpful Report

Posted 5 years ago

Hello Philip, Thanks for the 5 star review. Glad you loved the whole process of buying from us. I hope your new machine makes early retirement a lot more enjoyable for you. Many thanks, William Mobility Giant

Posted 5 years ago

“Hi Larry, Thank you so much for your patience and unbiased help, This is my second scooter this year, as my need has changed, and I find it better to keep the first one in the car, and this second one at home for local work. The quality of service your company offers is second to none and the free delivery is like the icing on the cake. The new batteries fitted on all of your scooters is is a great reassurance, thank you Mobility Giant.”

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Posted 5 years ago

Hi Frank, Thanks for the 5 star review and for returning to buy your second scooter from us. It's great to hear that you love the service we are providing, we wish you many happy days out on your new mobility scooter. Many thanks, William Mobility Giant

Posted 5 years ago

“From ordering to delivery i cannot fault M/G, i was treated like their first customer from start to finish,, 'Tyler' our delivery driver was not only helpful informative and knew his product but ensured i was well acquainted with the machine and safe to use it before he left brilliant service, Thank you ,, kinda restores one's faith in customer services, well at least one companies getting it right :)”

Helpful Report

Posted 5 years ago

Hello Doug, Thanks for such a brilliant 5 star review. It's great to hear that Tyler has done such a good job on your delivery, he's fantastic and will always ensure you're 100% happy before he leaves. It's very reassuring that you love our customer service, we put a lot of emphasis on getting this part of the company right...and it certainly shows through reviews like your one. I wish you all the best on your new scooter. Many thanks, William Mobility Giant

Posted 5 years ago

Mobility Giant Ltd is rated 5.0 based on 578 reviews