Shabby. Reviews

Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

3.9 Rating 1,164 Reviews

72 %

of reviewers recommend Shabby.

Company Reviews

Metrics

Info

3.9

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Shabby.:

The UK's Favourite online store for Furniture & Accessories

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Shabby. 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“High quality product. Excellent delivery service, we were contacted and told when the item was due to be delivered and it came within the exact time slot. Very well packaged. Have ordered more things can’t wait.”

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Posted 5 years ago

“My favourite furniture shop for my home. Really love my jewellery box and coffee table, so many lovely items, good service and always a good experience.”

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Posted 5 years ago

“I ordered 2 large ginger jars. Was emailed to say there was a delay in delivery due to stock shortage. Received them about a month later. Well worth the wait beautiful just what l've been looking for. Will buy again from this site.”

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Posted 5 years ago

“really pleased with my items and I love this shop! great customer service, informed about delivery all the way through....fantastic”

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Posted 5 years ago

“Really disappointed by their customer service. Ordered something over two weeks ago, they put the wrong address on it and as yet I've still received nothing. The delivery company have been a far bigger help. They tried to send it to my house however the Shabby Store got it re-directed back to them. Unbelievable. Over two weeks, they have my money, I've no good and my emails aren't being responded to. Luckily I paid with PayPal, I'll be opening a dispute. Avoid at all costs.”

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Posted 5 years ago

“So chuffed with my recent order. Turned up after a week or so which is okay given how nice the products are, not just your run of the mill stuff...I’ve not shopped here before but can’t wait to look at some more items for my new kitchen and dining room. Thanks so much Kerry”

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Posted 5 years ago

“Ordered items working days past and no delivery or email from site. Contacted them was told it would be delivered by 18th day which it wasn't but I was given a 10% refund I contacted them gain 19days after the order was still not sent and was told it was expected into the ware house by 2pm which ment in probably would of had to wait another two days for delivery as i live in Northern Ireland. When i telephoned to cancel the order no offer was made to try and keep my custom they were quite happy to give me a refund. Very disappointed in the service the delivery time of 6-12 days is ridiculous in this day and age of internet shopping i would not recommend using this site”

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Posted 5 years ago

“Bought another couple of items from shabby store and as usual great product and amazing service thanks guys”

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Posted 5 years ago

“DO NOT RECOMMEND! Ordered items on 13th September. Received an email on the 18th to say my items were being picked and packaged and I’d receive a text from the courier when these had been collected. Almost a week later I never heard anything so contacted customer services who said my order would be collected the next day and would be with me within 48 hours at the very latest. Over 72 hours later still no correspondence from courier or no items. I have emailed customer services again a couple times and they just disregarded the emails.”

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Posted 5 years ago

“Shocking! DO NOT RISK ORDERING FRIM THIS COMPANY! I placed an order on 16th July, didn’t receive anything for a while so I chased it up to be told one item I ordered was out of stock and that’s what was holding it up...why wouldn’t they get in touch to let me know? Then I was told they wouldn’t be getting the item back in stock so I would get a refund (still waiting) they eventually sent the rest of the order but the ginger jar when it arrived was extremely poor quality, I sent photos to them and they agreed that I could return it and I wouldn’t have to pay for postage (how lovely after sending me a faulty item) I returned it weeks ago and have been emailing chasing them ever since for the refund for the faulty item and the one I didn’t receive...total joke! I didn’t want to write a bad review but feel I’ve given them more than enough chances to sort this out...why should I have to continually chase them...ridiculous!”

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Posted 5 years ago

“My item was packaged securely and arrived on time. I was able to track delivery via email. My white ginger jar is absolutely stunning it is so much bigger than i thought, pictures dont do it justice. I am one happy customer and will definelty be buying from them again.”

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Posted 5 years ago

“Absolutely fantastic service outstanding item ordered was Large Ginger Jar White was pleasantly surprised by the size great value for money looks beautiful in my home adds classy touch to my decor item was well packaged 100% recommend this company looking forward to receiving my next order many thanks”

Shabby. 5 star review on 8th August 2019

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Posted 5 years ago

“My urn is absolutely stunning, brilliant service will definitely be buying again..”

Shabby. 5 star review on 7th August 2019

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Posted 5 years ago

“Such amazing products and reasonable prices. My jar came perfectly packaged and protected and was delivered quickly too. Highly recommend.”

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Posted 5 years ago

“I received my ginger jar and new mirror and it’s amazing - so happy with it and the service is fab too”

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Posted 5 years ago

“I am still waiting for my refund for 2 returned damaged items, which have been confirmed as recieved by this store and twice promised a refund over the last 3 wks - which has still not been received.”

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Posted 5 years ago

“i have recently used the shabby store to source 3 Leo barstools for my kitchen. They answered all my questions promptly and the stools were sent to me faster than expected. They are excellent quality and very reasonably priced. The delivery was seamless and speedy. I thoroughly recommend this store and look forward to many more future purchases. Thank you for a fab experience 10/10”

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Posted 5 years ago

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Posted 5 years ago

“Ordered the ginger jars for my wife after she had seen them on Instagram and they look even better in person! She loved them and they made a great birthday present for her.”

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Posted 5 years ago

“Quick delivery and amazing quality lamp”

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Posted 5 years ago

Shabby. is rated 3.9 based on 1,164 reviews