Shabby. Reviews

Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

3.9 Rating 1,164 Reviews

72 %

of reviewers recommend Shabby.

Company Reviews

Metrics

Info

3.9

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Shabby.:

The UK's Favourite online store for Furniture & Accessories

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Shabby. 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery of my lamp and great quality five stars from me”

Helpful Report

Posted 5 years ago

“I placed an order on 25th March for 3 items from Shabby Store. I received delivery of one of the items within a week which was fine but there was no sign of the other 2 items and no communication from them regarding this. After a phonecall to chase these up, I received an email telling me one of the items would be dispatched the following day and the other was not due in with them until 17th April. No issue with this at all. When the 2nd item arrived, it was of VERY poor quality - the paint was marked and had run, and the fixings were all discoloured. They replaced these after 10 days, again, which was fine. I waited for 2 weeks after the 17th April for the 3rd item to arrive but never heard from them so called to chase up. I made a futher 20 odd phone calls over the next 3 weeks and was told each time that my enquiry was marked as urgent and that someone would call me back. There was never anyone available that was in a position to help with online orders when I called. Not once did anyone have the courtesy to return my call. I did finally receive an email on 8th May to say the package would be dispatched the following day. A week later - still no package!! I eventually got a call back on the 16th May (from someone proporting to be the new owner) after I threatened to go to my bank and report them as a scam operation. I finally received the parcel on the 20th. After all of this hassle - 20 calls and at least 15 emails, I was offered a 15% discount on my next purchase. When I reminded the owner that a 15% discount is what they send several times a month to everyone on their mailing list, I was then (grudgingly) offered 20% (after waiting almost another week for the owner to reply to my email). I politely declined advising her that I'd take my business elsewhere and that her new business venture would be very shorted lived if this is how they treat their customers. I strongly advise anyone thinking of using this company to avoid at all costs. Their customer service is non-existant, the items mostly come from Coach House (which is available from many other online retailers for similar prices) and, from what I've seen, their other items are of very poor quality. THE single worst customer service experience I have ever encountered.”

Helpful Report

Posted 5 years ago

“Always good products and service”

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Posted 5 years ago

“Absolutely over the moon! My item is beautiful. Excellent service”

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Posted 5 years ago

“Ordered a number of items over the last few months. Delighted with product quality and delivery was as promised.”

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Posted 5 years ago

“The product is ok but delivery took weeks!”

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Posted 5 years ago

“Very fast delivery, no issues pleased with item.”

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Posted 6 years ago

“Nice product but had to chase the delivery as not the fastest at dispatching! Probably won't use this website again.”

Helpful Report

Posted 6 years ago

“My order arrived a few days later but apart from that tiny hiccup my pots are beautiful am very with them there nicer than I thought they would thank you”

Shabby. 5 star review on 21st February 2019

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Posted 6 years ago

“Thrilled to bits with my new tray ! It arrived well wrapped and packaged. Thank you Shabby Store.”

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Posted 6 years ago

“Very happy with the product. Well packed, well priced. It took a couple of weeks to arrive but generally very happy.”

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Posted 6 years ago

“I ordered my gorgeous tall bonbon jar from Shabby Store. It's a beautiful focal point in my kitchen, I'm already lining up my next purchase 😊”

Shabby. 5 star review on 19th February 2019

Helpful Report

Posted 6 years ago

“Very happy with my purchases from Shabby Store , ordered 1 picture before Christmas , liked it so much bought another for my 2nd bedroom in the New Year.. both delivered in time at competitive prices, kept in touch by email & text regarding delivery throughout.”

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Posted 6 years ago

“Very pleased with my gold leaf side table. Well packaged and delivered promptly. and efficiently. A perfect addition to my lounge.”

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Posted 6 years ago

“I brought this as a gift for a friend, I was very impressed with the updates I received for when it was going to be delivered and how carefully it was packaged on delivery. My friend was over the moon with it so I was really pleased to!!! Thank-you. Xx”

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Posted 6 years ago

“Shocking service. After months of trying to resolve a delivery issue I’m still waiting for my parcel. I would never purchase a product from this company again”

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Posted 6 years ago

“I love shabby store, great help and communication on instagram and so happy with my order of the decrotive mirrors - can't wait to put them up!”

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Posted 6 years ago

“Great service and product! Will definitely use Shabby Store again, item was also a very good price! Thanks guys”

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Posted 6 years ago

“Lovely product, very pleased, but delivery was a bit slow. However I was pleased at the response when I enquired about the delivery of my order.”

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Posted 6 years ago

“Was very Happy with the item purchased, but disappointed in how long it took to be dispatched, when I queried this by sending an email - I was impressed by the quick reply but was informed it said dispatch time at checkout, but I did not notice this so it couldn't have been very obvious. 9 - 12 days I think is quite a long time these days. When other stores can send it within 3 - 7 days! Lovely item but slow service.”

Helpful Report

Posted 6 years ago

Shabby. is rated 3.9 based on 1,164 reviews