Shabby. Reviews

Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

3.9 Rating 1,164 Reviews

72 %

of reviewers recommend Shabby.

Company Reviews

Metrics

Info

3.9

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Shabby.:

The UK's Favourite online store for Furniture & Accessories

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Shabby. 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered Gold Leaf next of Tables on 12th May, still waiting for delivery. Only 1 Email after I sent 2 emails saying delayed stock. Items were not cheap £137.50, took money but no goods, bad service so far, not happy.”

Helpful Report

Posted 4 years ago

“I ordered a wall clock in April with a delivery date of the end of April. Upto this day (03.06.2020) i haven't received the clock or any satisfactory explanation for the delay. I have written lots of emails and no one responds. I don't know what sort of an organisation that takes £250 from their customer and gives no update on the status of their order. Pathetic and disgusting service. Stay away from this shop!”

Helpful Report

Posted 4 years ago

“Orders on 12th may gad to keep on emailing messages rang phone number Had 1 email back saying there was a delay with suppliers which in fair enough with currant pandemic would be sent out the following week. 10 go by very poor customer service( I work in customer service) I’ve had to keep on to them. The good look lovely and was so looking forward to them but I’m afraid I won’t order again.”

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Posted 4 years ago

“Ordered 2 cut glass jars and they are perfect! Excellent quality and will definitely order again.”

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Posted 4 years ago

“Love my item!!!!! Fantastic and quick delivery. Would def order from here again!!”

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Posted 4 years ago

“Loved my items, super fast delivery and brilliant quality! Very please and impressed”

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Posted 4 years ago

“really good quality products will be shopping there again”

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Posted 4 years ago

“Received my order of gorgeous wooden stars this week. Great quality and quick delivery.”

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Posted 4 years ago

“Excellent customer service and delivery. I love my glass try and recommend it highly.”

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Posted 4 years ago

“Bought the Faux Leather Boxes, arrived very quickly and they look great on my fireplace! Thanks will definitely be purchasing fromShabby Store again!”

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Posted 4 years ago

“Great service. Speedy delivery. Item arrived very well packaged. Very pleased with my purchase.”

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Posted 4 years ago

“Lovely vase, excellent customer service”

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Posted 4 years ago

“Fabulous service. Item came very well packaged. Beautiful glassware - so happy .”

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Posted 4 years ago

“I used Shabby store for the first time last week and I was very impressed. Ordered and paid and checkout said I would get my item within 10 days. It arrived next day. amazing especially in the current circumstances. I will definitely shop with them again”

Helpful Report

Posted 4 years ago

“Bought a beautiful bed from ShabbyStore and I love it so much! Great service and lovely people to deal with”

Helpful Report

Posted 4 years ago

“Order with caution ... I have outstanding items from an order placed nearly 2 months ago. The items are still online and are not showing as out of stock ... their customer service is appalling. You have to constantly chase as no one gets back to you and when they do it’s just lies!”

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Posted 4 years ago

“My order arrived slightly later than I expected but the items were well worth the wait! Amazing quality and value for money.”

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Posted 4 years ago

“Ordered my item over 2 months ago. Have repeatedly been told that item will be delivered the following week. Yet still nothing. Communication throughout the process has been poor - often get a reply a week a later. Offered to refund my delivery over 2 weeks ago and still not had this. Have asked for a full refund. Not worth it.”

Helpful Report

Posted 4 years ago

“I've not received my order even though is is now ten working days. I have been advised by email that they now have no stock. How can you sell something when you have no stock? and take payment when you don't even have the stock to send out. I can't speak to anybody by phone, it is just an email, and when you send an email you get a response back saying that it will take between 24 and 48 hours for a response. It's disgusting.”

Helpful Report

Posted 4 years ago

“New sofas and coffee table from the ShabbyStore are amazing we got so many lovely compliments about them. Happily recommend and we will be back for more!”

Helpful Report

Posted 4 years ago

Shabby. is rated 3.9 based on 1,164 reviews