Shabby. Reviews

Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

3.9 Rating 1,164 Reviews

72 %

of reviewers recommend Shabby.

Company Reviews

Metrics

Info

3.9

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Shabby.:

The UK's Favourite online store for Furniture & Accessories

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Shabby. 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow, I ordered a Bon Bon jar and it's gorgeous. Everybody loves it and it's affordable. Customer service was brilliant too, felt like talking to a friend. I will be back and thank you.”

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Posted 8 years ago

“Lisa was fantastic, so helpful in securing exactly what we were looking for and ensuring it arrived to us on time. I would definitely use the company again. Susan Lawrence”

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Posted 8 years ago

“Excellent product and great service”

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Posted 8 years ago

“Customer service was excellent. Will have no hesitation in shopping with them again.”

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Posted 8 years ago

“Very pleased with my lovely picture had lots of nice comments. very well packed and it came with in 2days very pleased indeed ????????”

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Posted 8 years ago

“Excellent product and very well packed to ensure safe delivery.”

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Posted 8 years ago

“Looks amazing - very stylish and will be a great focal point. Reasonably priced too.”

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Posted 8 years ago

“Very good service and products were much cheaper than other websites.”

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Posted 8 years ago

“I bought a Ghost Chair from Shabby Store after I had trawled lots of different websites and high street stores. I had decided - due to price - that this would be a good test purchase and not too expensive if I got it wrong. I am so impressed with the chair that I now know my research paid off and I got it right first time! The chair looks fantastic in our bedroom, I was even quoting the details to our builders to pass on. Friends and family have been impressed too, lots of people didn't know chairs lie this were available and at such a reasonable price!!!! I would use this supplier again and can't recommend them highly enough!”

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Posted 8 years ago

“Wonderful service from start to finish. Lovely hallway bench, just what I've been looking for. Staff couldn't be more helpful when I experienced some issues whilst ordering. Even a phone call after to check I was happy with everything. Great service, thank you Shabby Store Dubravka”

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Posted 8 years ago

“Thank you very much for my chair I love it very well packed ????”

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Posted 8 years ago

“Excellent customer service over phone. Very pleased with chair. Packaged very well.”

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Posted 8 years ago

“Very happy with my purchase, excellent customer service from lisa, she emailed me to tell me the Easter period had caused slight delay but informed me when my item would be dispatched and delivered, also received a follow up email to ensure It arrived safely and I was happy with my purchase, Looking forward to shopping with shabby store again soon.”

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Posted 8 years ago

“item arrived packaged well and very like online description and picture. shabby store very polite and easy to communicate with if you have a query.”

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Posted 8 years ago

“Although I experienced a problem with my order, it arrived damaged in transit, the team at Shabby Store could not have been more helpful. They got a replacement product sent out to me promptly at no change and at s time to suit me. Over the time from the initial order to the replacement being delivered I phoned Shabby Store several times and we exchanged emails. Everyone who I was in contact with was very friendly and seemed keen to help me. I will order from Shabby Store again in the future. Excellent service.”

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Posted 8 years ago

“The item we purchased from you was the best price available instore or online. It arrived very quickly and was extremely well packed.We are very pleased with our purchase, and after a lovely phone call from one of your staff are only too pleased to write an favourable review.”

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Posted 8 years ago

“Excellent communication, very well priced and care when packing the goods to ensure no damage is caused when delivered. Nice to receive a follow up call to make sure everything is ok, don't normally get this elsewhere but i thought it was a nice touch. 5 out of 5 !!”

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Posted 8 years ago

“Received my items extremely quick, p&p a bit steep . Very pleased with my order & will definitely order from you again ????????????”

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Posted 8 years ago

“Ordered a console table on 24th Feb 2016 and delivery was meant to be 2-8 working days. Received an email confirming order but no further updates. Today is 9th March and still no delivery. Phoned last week and was told delivery on 7th March but nothing. Phoned on 8th March and was told they would look into it as they were not sure if the courier had attempted delivery or not- how can you not be sure. I was told u would hear back before the end of the day but heard nothing. This morning decided to cancel my order as I do not believe I will ever receive it. Very poor service. I am a homewear blogger and I buy a lot of furniture online and have never had such poor service from the likes of way fair/jossandmain etc . I will be doing a full review on my YouTube channel about this experience.”

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Posted 8 years ago

“Easy ordering system, very good communication and quick delivery of my order. I'll be back!”

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Posted 8 years ago

Shabby. is rated 3.9 based on 1,164 reviews