Shabby. Reviews

Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

3.9 Rating 1,164 Reviews

72 %

of reviewers recommend Shabby.

Company Reviews

Metrics

Info

3.9

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Shabby.:

The UK's Favourite online store for Furniture & Accessories

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Shabby. 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service , long delivery times. I ordered a coffee table which was delivered damaged and the rest of my order was missing. I have emailed several times with no reply , until finally today I was told they can collect the damaged table tomorrow but can not confirm when I get a replacement? It’s an absolute joke and the rest of my order is still missing.”

Helpful Report

Posted 3 years ago

“Finally got my order today after 12 days waiting and I must admit it’s beautiful! Absolutely love the items and I was probably a bit harsh chasing and reviewing them previously when my delivery became a few days late. They told me they were really busy and were a few days behind, emails took about 48 hours to reply to which was a little frustrating but again they apologised as they are so busy. Overall I’m happy and would shop again x”

Helpful Report

Posted 3 years ago

“I placed an order on 28th October that was to be delivered within 15 working days. I still haven't received the item. I have sent numerous emails which don't always get answered. The ones they have responded to say the item will be with me by the end of the week but it never arrives. I have requested a refund which has been refused as the order has been processed. I have been told to return the item when it arrives to get a refund. The item is overa month late and there's still no sign of it. I have put a complaint in with my bank to claim a refund”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY Purchased three items on 17th November shown as in stock and ready for express delivery on the 19th November. Its now the 15th December and the good haven't arrived, sent various emails to chase which are either ignored or take days to get a reply that dosn't answer any my questions or requests made. I have been promised delivery on three dates and the good just haven't arrived with no explanation. I have now requested a refund which has also been ignoired. I'm having to get my credit card company involved to get a refund. Says above communication via telephone and live chat this is wrong. The telephone number isn't connected and no eeb chat is available. Don't try to communicate via socal media either as your comments get deleted and don't get answered.”

Helpful Report

Posted 3 years ago

“Made several orders , some items ( lowest amount paid for) have arrived LATE , I’m very disappointed with shabby they state 7/10 days it’s now 15.12.21 my order is still not complete , can I get to return my emails NO , I feel this is a scam , sending the less expensive items then nothing…. Can only use one email as the other rejects your email and sends it back , which is suspicious 😒, never in all my life have I ever gone through STRESS like this …..All I want know is all my money back …Angela (Shropshire)No Telephone number”

Helpful Report

Posted 3 years ago

“This is fraud company i am every single day contacting them on enail since there is no phone number . They never respond i placed order spend £370 and i have not received anything and they never respond to me never ever and i am still after 9 weeks chasing my money. Please listen to me this is fraud useless company do not buy from them you loose money. The customer service conact do not exist this is real i am telling you. Please dont use this company. They are the worst i am contacting bank and police. Will not give up until i get my money back1 star is tooo good for this place i would never ever wish anyone near this place stay away…..”

Helpful Report

Posted 3 years ago

“Lovely shop, received my items from the BF sale - very happy!”

Helpful Report

Posted 3 years ago

“Terrible customer service, I ordered Christmas bedding in November, still not here and unable to get hold of them. Do not use this company.”

Helpful Report

Posted 3 years ago

“If I could provide 0 stars I would. We purchased three stools which on arrival looked amazing. Very quickly they have broken and have been deemed unfit for purpose and faulty. We contacted them by email (they no longer have telephone contact) and provided the requested photos. Since then (24th November) no reply at all. I have attempted contact and left feedback on Facebook and Instagram but they have chosen to block me and remove these posts. I am not alone with this. Please choose wisely before purchasing from this company.”

Helpful Report

Posted 3 years ago

“Had a good experience here from purchasing furniture for our living room. Lovely items, delivered within a week very pleased”

Helpful Report

Posted 3 years ago

“AWFUL COMPANY. Awful customer service. No number to phone. Order hasn’t been sent in over a month then the wrong item was sent and it was damaged. Now Can’t get through to anyone to sort and now just being ignored still haven’t received the rest of my £1200 order. AVIOD”

Helpful Report

Posted 3 years ago

“Bad Company genuine scam no Company contact number and no replies to email. Avoid at all cost”

Helpful Report

Posted 3 years ago

“Not sure if they are a fraud company as they do not send your items which are costing over £400, they then ignore every email or message sent in social media and will remove any post you write asking where your order is!! Do not order from this company! Having to contact the back to report this!”

Helpful Report

Posted 3 years ago

“Customer service is appalling , I’ve emailed , sent messages on social media and no one responds . I’ve been waiting for my order to arrive for over 2 weeks now after being told the first time I got in touch that would receive quicker . I will not be ordering from here again. I should have read the reviews , I wish I did now .”

Helpful Report

Posted 3 years ago

“Why is there no phone number to contact, would appreciate an update on my order. After reading reviews I am concerned that I may not get it.”

Helpful Report

Posted 3 years ago

“Fab shop, great delivery of my new jars and side table that arrived within 48 hours from delivery. Well packaged and beautiful x”

Helpful Report

Posted 3 years ago

“If you are thinking of ordering from this company DON'T. Save yourself the hassle. They sent me the wrong item which I returned. A month later (despite numerous emails sent to them) they have not sent the correct item. There is no way of contacting them other than by email....which they ignore. I wish I had read previous reviews prior to buying from them. Appalling company.”

Helpful Report

Posted 3 years ago

“The customer service at Shabby is appalling. On 25th October, I ordered a few items, one which was a floor lamp for £125. The other items arrived but the delivery note from the company said the lamp is out of stock. I have NOT been reimbursed for this lamp and I’ve queried this with the company 4 times and they have not bothered to answer to date and I have not been refunded for a lamp I have not received and no longer need! Shocking service.”

Helpful Report

Posted 3 years ago

“Excellent service received today following an issue with a damaged delivery, new item sent out and apology for the damaged item.”

Helpful Report

Posted 3 years ago

“Great website very easy to use and order – awaiting my beautiful delivery!”

Helpful Report

Posted 3 years ago

Shabby. is rated 3.9 based on 1,164 reviews