Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

“boxes were out of stock when i made the order but i received them way before the date kept informed at all times and very pleased with how they look next to my other shabby store orders. I know i will be ordering again soon.”

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Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“Shabby Store are always a pleasure to order from, items are of very good quality, customer services always excellent and speed of delivery always very good. They're also easy to communicate with I have found. Excellent company to buy from We've found ourselves buying more and more online due to covid and like many we've spent a lot on our home, we've had many accessories, bar stools, coffee table, console table and now a bed from shabby store - all fab quality Regular and repeat customer who will continue to shop here”

Shabby. 5 star review on 28th February 2021

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Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“I have waited almost a month and my order has still not been dispatched, yet on the website it says item is in stock and dispatched in my 5 days! Totally misleading!”

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Posted 3 years ago

I am sorry for your delays with our services, I can see this has all been resolved for you now and we hope to retain your custom again in the future. Many thanks, Shabby store x

Posted 3 years ago

“Pewter leather effect boxes great to decorate any room. Look fabulous n our living room. Boxes arrived well packed.”

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Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“Another prompt and well packed delivery thanks shabby store, beautiful items as usual!”

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Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“Do not order from this store. They not only take weeks and weeks to deliver but when the products arrives they are damaged and very poorly made.”

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Posted 3 years ago

We are very sorry to hear of your issues, however we need your order number to help resolve this for you. If you would kindly send an email to contact@shabbystore.co.uk our team will help to ensure this issue is sorted for you. Many thanks, Shabby Store

Posted 3 years ago

“I was looking for some attractive storage jars and the ones I found on your site are excellent. Very good value and prompt delivery .”

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Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“i received some great service at this shop. small problem withmy delivery as I wasn't in when they came - they reorganised it for the next day very easily. The chairs are lovely and I would definately recommend to my friends and family x”

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Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“I am signed up to the subscription box they took money from my account on the 5th of February sent email please wait 10 days for delivery. Well it’s 5th of March next week and still no delivery. I have emailed and get every excuse under the sun I made comments on their Instagram page and they delete them. Last night they promised delivery by the end of the week well it’s Friday again tomorrow and still no email to say it’s on it’s way. They give away free stuff to all these influencers and when the paying public order goods they can’t be bothered to send the items. I am fuming excuse after excuse they e moved warehouse they have to work weekends well I work weekends for my customers isn’t that what you do. Sort it out I if you can’t fulfill orders do not take peoples hard earned money 🤬”

Helpful Report

Posted 3 years ago

We are very sorry to hear of your issues, however we need your order number to help resolve this for you. If you would kindly send an email to contact@shabbystore.co.uk our team will help to ensure this issue is sorted for you. Many thanks, Shabby Store

Posted 3 years ago

“I placed an order 15 days ago and had no update so I contacted the customer service team who advised there was a delay with my order, If i had know this when ordering wouldn’t have continued with the order as i am moving so not able to collect the items when they eventually do arrive. I explained this to the team and asked for a refund or if there way anyway to change the address for my order i have since responded to the customer service team 3 times via email, tried calling a number of times and had no response. It shouldn’t be the customers responsibility the chase for an order, find solutions and be left unknown. I feel let down by this company and i will never be using them again.”

Helpful Report

Posted 3 years ago

We are very sorry to hear of your issues, however we need your order number to help resolve this for you. If you would kindly send an email to contact@shabbystore.co.uk our team will help to ensure this issue is sorted for you. Many thanks, Shabby Store

Posted 3 years ago

“Oh my god I have just read all these reviews and wow I wish I’d of read them all before I ordered! I waited however long for my order to then open the box and see they’ve sent me firstly the complete wrong item which secondly isn’t anywhere near the price value of what I paid for. I was told the right product would be sent out ASAP. This was 2 weeks ago. So I made a phone call last week to be told it’s on its way and it’ll be with me latest Wednesday. But it’s still not arrived! I feel like Iv waited long enough especially it not being my fault with them sending me the right item. Not impressed”

Helpful Report

Posted 3 years ago

We are very sorry to hear of your issues, however we need your order number to help resolve this for you. If you would kindly send an email to contact@shabbystore.co.uk our team will help to ensure this issue is sorted for you. Many thanks, Shabby Store

Posted 3 years ago

“I placed an order on the 2nd of February, waited the recommended 10 working days before contacting them- no response to my email and no item delivered either!! It’s shocking I’ve paid 7.99 for delivery and I have not received my item. It looks like they buy orders individually from suppliers when customers order via them. Will not be buying with them again.”

Helpful Report

Posted 3 years ago

We are very sorry to hear of your issues, however we need your order number to help resolve this for you. If you would kindly send an email to contact@shabbystore.co.uk our team will help to ensure this issue is sorted for you. Many thanks, Shabby Store

Posted 3 years ago

“Placed order 12th feb, waited ten days no email no sign they didn’t even pick phone calls, I was appalled by there customer service, they charge £7.20 for delivery that is ridiculous, did get a call back said they will refund my delivery fee and dispatch items 24/48 hours, well I am waiting”

Helpful Report

Posted 3 years ago

We are very sorry to hear of your issues, however we need your order number to help resolve this for you. If you would kindly send an email to contact@shabbystore.co.uk our team will help to ensure this issue is sorted for you. Many thanks, Shabby Store

Posted 3 years ago

“Absolutely shocking service, placed another 2 orders a day apart from each other..... still nothing, was advised 1 item wouldn't arrive until May but the rest of my orders would be dispatched on the 13th February when the umbrella stand came in!!! Didn't arrive, made a phone call to be told, the umbrella stand had just come in and my items would be sent out that day, emailed later that week and to be told today they were waiting for 2 of my further items to arrive into stock ans they would send out to glass jars & ginger jar *(which was the item I was told I wouldn't receive until May) & nothing more on the other items I had purchased!!!! So frustrated is an understatement, if things are not in stock then they shouldn't be taking your money, and £7.95 for delivery within 10days..... absolute joke of a company, will definitely not be giving them one more penny of my money & I will make sure to tell people to be aware of this shambles of a company which is an absolute shame as they look like they sell some lovely things!!!”

Helpful Report

Posted 3 years ago

I am sorry for your delays with our services, I can see this has all been resolved for you now and we hope to retain your custom again in the future. Many thanks, Shabby store x

Posted 3 years ago

“Shocking company..they take your money for goods advertised as in stock and do not keep you updated on the progress of the order. They answer e mails eventually with nothing but ridiculous excuses. I am still waiting for an order placed on 27th January and really have given up ever seeing it.How this company are still operating with such disregard for their customers is beyond me.”

Helpful Report

Posted 3 years ago

I am sorry for your delays with our services, I can see this has all been resolved for you now and we hope to retain your custom again in the future. Many thanks, Shabby store x

Posted 3 years ago

“I have spent over £400 2 weeks ago and I am still waiting for my items to be dispatched. They have not offered me a discount or any money off my purchase. Very disappointed”

Helpful Report

Posted 3 years ago

I am sorry for your delays with our services, I can see this has all been resolved for you now and we hope to retain your custom again in the future. Many thanks, Shabby store x

Posted 3 years ago

“Fast delivery and nice products”

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Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“Very disappointed with the service -or rather lack of - from Shabby Store. Ordered goods on 26th January and still not received. I approached the company after 10 working days to be told the delay was due to covid, Brexit and snow. That was on 10 th February. Since then I’ve emailed twice, tried unsuccessfully to get a response on their phone and been unable to access the help bot. But they have debited my account. Poor experience - I will also be contacting Good Housekeeping Magazine, to relay my dissatisfaction, which was where I first heard about the company.”

Helpful Report

Posted 3 years ago

I am sorry for your delays with our services, I can see this has all been resolved for you now and we hope to retain your custom again in the future. Many thanks, Shabby store x

Posted 3 years ago

“delighted with my mirrors and lamps, love them all so much thanks shabby store x”

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Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“Ordered £150 worth of items on 31st January 3emails later had delivery today of only part of my order!! Have just emailed again to see if/when I will be getting rest of my order .not impressed at all !! Had email saying order had been delivered when I haven’t received all of it!! Email and invoice of what I have received below!!”

Helpful Report

Posted 3 years ago

I am sorry for your delays with our services, I can see this has all been resolved for you now and we hope to retain your custom again in the future. Many thanks, Shabby store x

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shabby. Reviews