Shabby. Reviews

Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

3.9 Rating 1,164 Reviews

72 %

of reviewers recommend Shabby.

Company Reviews

Metrics

Info

3.9

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Shabby.:

The UK's Favourite online store for Furniture & Accessories

Write Your review

Tell us how Shabby. made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shabby. 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from Shabby Store as my items were on sale and nicer than a lot of other companies I received it within the time specified. The items were packaged very well to ensure no damage in transit. I will definitely order from SS again.”

Helpful Report

Posted 3 years ago

Thank you so much for your lovely review. Shabby Store x

Posted 3 years ago

“Great service and products”

Helpful Report

Posted 3 years ago

Thank you so much for your lovely review. Shabby Store x

Posted 3 years ago

“beautiful items and amazing service from the girl that dealt with my query, thanks so much x”

Helpful Report

Posted 3 years ago

Thank you so much for your lovely review. Shabby Store x

Posted 3 years ago

“Advert said table comes fully assembled - no it does not! you have to spend ages measuring the glass top onto the frame, each time you want to move the table you have to re measure, ouch! as the glass top does not attach to the frame. The table is unfortunately not fit for purpose, the advert was untrue, it is not fully assembled, the glass table is a separate item and does not permanently attach itself to the glass so every time the table is moved you have to manually re measure - so disappointed”

Helpful Report

Posted 3 years ago

“Beautiful ginger jar. Great packaging and quick delivery”

Helpful Report

Posted 3 years ago

Thank you so much for your lovely review. Shabby Store x

Posted 3 years ago

“Satisfied updates each step of the way from order to delivery.”

Helpful Report

Posted 3 years ago

Thank you so much for your lovely review. Shabby Store x

Posted 3 years ago

“Irresponsible website , delay delivery 🚚 and didn’t accept faulty response. They didn’t send your packages on time . I found the website from Instagram, the items has very low quality. They wasn’t the same picture in Instagram. I am working in retail as well is a lot problem for this website .”

Helpful Report

Posted 3 years ago

I am sorry you feel this way, I can confirm a replacement has been offered for the damaged jar by our customer service team. Kind regards, Shabby Store

Posted 3 years ago

“Beautiful item delivered today. Well packaged and quick delivery with tracking. Thanks”

Helpful Report

Posted 3 years ago

Thank you so much for your lovely review. Shabby Store x

Posted 3 years ago

“Excellent customer service. Beautiful product and at sale price an absolute bargain.”

Helpful Report

Posted 3 years ago

Thank you so much for your lovely review. Shabby Store x

Posted 3 years ago

“Absolute professionals and a delight to have chosen to purchase from the store. The prices are fantastic, cheapest online. Delivery came super fast 2 days after I ordered. The agents are very friendly, helpful and pleasant. Any concerns were dealt with immediately. Definitely recommend and the overall service is on point and I will highly recommend. Oh they are real people that you can talk to and they answer the phone swiftly.”

Helpful Report

Posted 3 years ago

Thank you so much for your lovely review. Shabby Store x

Posted 3 years ago

“Have made 2 separate purchases from the Shabby Store in the last 2 weeks and am extremely pleased with all the items. I ordered 3 mirrored wall art pieces plus the white pierced ginger jars. All the items arrived within days of ordering ,we’re extremely well packed and had email updates on delivery including an hour time slot for delivery via DPD. Great products and fabulous service. Would highly recommend”

Helpful Report

Posted 3 years ago

Thank you for your lovely review, Shabby Store x

Posted 3 years ago

“Purchased the pierced jewel jar in white. It is stunning, well worth the money paid. It was well packaged and the delivery service was great. Looking forward to buying more items from your website..... Thank you”

Helpful Report

Posted 3 years ago

Thank you for your lovely review, Shabby Store x

Posted 3 years ago

“Beautiful Ginger Jar purchased, very pleased with it and it arrived quickly and extremely well packaged”

Helpful Report

Posted 3 years ago

Thank you for your lovely review, Shabby Store x

Posted 3 years ago

“Ordered the patterned ginger jar as I had wanted one for ages! Wasnt disappointed, it is absolutely gorgeous!! Very reasonably priced too especially with the sale price. Delivery was very quick and will def shop with you again.”

Helpful Report

Posted 3 years ago

Thank you for your lovely review Ali, Shabby Store x

Posted 3 years ago

“AVOID….waited weeks for delivery so emailed to cancel for goods to turn up the following day. By this time the mirrors I had ordered I found in dunelm exactly same for half the price. As they had arrrive I requested to return or price promise , which is part of their terms when you buy. Received email to say no they wouldn’t price match and to return for credit note . Already paid for delivery which is more costly than normal company’s so kept but will never order from them again.”

Helpful Report

Posted 3 years ago

“Awful awful customer service / policy My first purchase with shabby store was on 31/12/2020 for a console table. A number of their products are advertised at pre order and on the website it will state the month it will be delivered e.g “pre order for January delivery”. The console table was advertised as pre order for February delivery. I patiently waited and on the 11th March I emailed asking where the order was, I receive a reply the next day telling me the console table wasn’t available until early April. I was a bit disappointed it was a little longer but In all honesty there wasn’t a rush so I was happy to wait. Of their own accord Shabby store told me they added a small glass jar as an apology. I was contacted on 20th April to tell me it would be delivered the next day which was too short notice for me and I eventually got the console at the beginning of May which is 2 months after the initial preorder time period of February. I have to say the console table is excellent quality and I loved it so much I was happy to forgive the events of that purchase, although I never actually revived the ‘apology’ jar…. I returned to shabby store for my second purchase of a set of boxes, and two glass jars on 27/06/21. The boxes and 1 jar was preorder for July delivery. The other glass jar wasn’t stipulated as preorder on the website so I expected the normal delivery time of 5-10 days. The jars were a 50th birthday present for the beginning of August. Once again I have received no correspondence until I contacted them on 29/07/21. My request was to cancel the jars as they wouldn’t arrive in time for my mums birthday but again because of the quality of their items I was happy to hold out for the boxes as they are for me. I received a reply the same day and was told I could cancel but only be entitled to a credit note. I found this quite cheeky in all honesty, as the items haven’t even been dispatched, later in the email correspondence I was told the jars are preorder for August and the boxes will be with me next week. So it appears they don’t even have the jars in stock until August so why is it such an issue to refund my money for gods they don’t even have. I have clearly pointed out one of the jars was never a preorder item, and at the time of purchase the other jar and was preorder for July. I have provided a screenshot to them of their purchased confirmation email which clearly shows one of the jars isn’t preorder. Unfortunately the preorder items just show as preorder and the month isn’t shown on the email. I have waited 33 days so far for the delivery, the delivery I have also paid for. In my emails I have quoted the consumer rights regulations which quite clearly state companies should deliver within the time period in this case ‘July’ or within 30 days or you’re entitled to a full refund. Shabby store by their own admission have no intention of delivering in July. In the email response from shabby store it the legislation or my evidence hasn’t even been acknowledged. The reason for my review is not the quality of the items because in all fairness their items are lovely, but the review is for the unfairness and the manner in which they sell the items. In my case the delivery time period has not been met, they aren’t acknowledging my evidence or legislation surrounding consumer rights and by their own admission they don’t even have the items to deliver. Pre order for august is not good enough, and by my previous experience it wouldn’t arrived in August either! I would suggest you buy from somewhere else, because if it goes wrong it’s particularly bad and they don’t seem to care as long as they get your money. Why would anyone want a credit note with a company who don’t correspond and don’t deliver on time. If you do purchase from them on a preorder get an additional email confirming the preorder delivery month for your own piece of mind, as by coincidence they don’t record it! So unless you have a screenshot of the items on the website they could try and fob you off by telling you how the items are currently advertised as they are trying to do with me. I think I’ve put a fair case forward, and I don’t think asking for a refund is unfair. I have included emails of the correspondence from both occasions to show it’s not an exaggeration. It’s shows they are now saying the jars are preorder for august they were not when I ordered. It shows the time periods for delivery. It shows one of the items wasn’t preorder!”

Helpful Report

Posted 3 years ago

“I absolutely love shabby store, stunning products and great service”

Helpful Report

Posted 3 years ago

Thank you for your lovely review. Shabby Store x

Posted 3 years ago

“I ordered a white pierced ginger jar and the delivery was very quick, I was updated via email when to expect my order and the ginger jar is beautiful. Will be ordering again.”

Helpful Report

Posted 3 years ago

Thank you for your lovely review. Shabby Store x

Posted 3 years ago

“I purchased the small petite console table and a side table. The side table is faulty beyond use and when I contacted the store I was informed that the website stated it was faulty. This was not visible when I purchased it and I have photo below. Not only that, I wasn’t sent the right one. It’s a different colour. Massively disappointed when I’ve spent £700 in the store since January and I won’t be refunded for this. It cannot be used. I paid £75 for this unusable table and I wouldn’t have taken it for free if it seen images of it beforehand.”

Helpful Report

Posted 3 years ago

Hi Michelle, I am sorry you feel this way, as this was a clearance item which was advertised at the time of purchase. In the description before purchase it stated the item contained marks and imperfections to the paint and finish. Kind regards, Shabby Store

Posted 3 years ago

“Great customer service from Becky”

Helpful Report

Posted 3 years ago

Thank you for your lovely review. Shabby Store x

Posted 3 years ago

Shabby. is rated 3.9 based on 1,164 reviews