Shabby. Reviews

Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

3.9 Rating 1,164 Reviews

72 %

of reviewers recommend Shabby.

Company Reviews

Metrics

Info

3.9

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Shabby.:

The UK's Favourite online store for Furniture & Accessories

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Shabby. 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stunning products xx”

Helpful Report

Posted 4 years ago

Thank you for your review x

Posted 4 years ago

“If I could give no star at all.... I would. I ordered an item since March 2020, nothing was received and they have refused to refund me. I have written several times asking for a refund which has been totally ignored. I have record of several email communication to shabby store and the last response stating that I will be refunded in 5 days. This was at the start of October. Today is the 31st October and nothing has been refunded. Please do not buy from this store!!!!!”

Helpful Report

Posted 4 years ago

Thank you for your review, we do apologise for the issues you have experienced surrounding your order. We have been working with a reduced work force due to the current COVID situation so we are working as hard as we can to resolve customers issues as quickly as possible. I can see a member of our customer services team has been in touch and resolved your problem but please do get in touch if we can be of further assistance. Kind Regards, ShabbyStore

Posted 4 years ago

“I ordered 3 x leather reed diffusers and they are stunning and stylish. As they are for Christmas presents (kept one to wrap for myself!) I haven’t taken them out the box but can’t wait to see them on display and smell their scent. Arrived quickly and well packaged.”

Helpful Report

Posted 4 years ago

Thank you Gill, great to hear you are happy with your items x

Posted 4 years ago

“the products sold are well worth the money, i have bought several items from shabby store and they arrive promptly, well packaged and communication is great from the order being made. I enjoy the layout of the website making it easy to choose what im looking for. I 100% recommend this store”

Helpful Report

Posted 4 years ago

Thank you Julie x

Posted 4 years ago

“I have placed a couple of orders with the Shabby Store and their items are absolute beautiful. There was a delay with a recent orchid order (probably due to covid making it hard to get stock) but I was kept up to date via email and did receive my beautiful orchid from them a couple of weeks ago. It’s a shame they’ve had a few recent reviews with 1 star due to delivery delays but I’ve personally had delays with most companies I’ve ordered from lately due to the current pandemic situation. Please don’t let this put you off, their customer service is great and their items are beautiful 😍 x”

Helpful Report

Posted 4 years ago

Thank you for the lovely review Charlie x

Posted 4 years ago

“Lovely follow up email from Leah following my order. Beautiful products that make a real difference to my living space. Excellent value on sale items!”

Helpful Report

Posted 4 years ago

Thanks Sheenagh x

Posted 4 years ago

“Absolutely stunning, I purchased the ginger jar and it arrived better than I expected. The quality is fantastic and placing my order was very easy arrived in quick time and packaged to perfection will definitely order again. Thank you 😊”

Helpful Report

Posted 4 years ago

Thank you Chell, hope to see you shopping with us again soon!x

Posted 4 years ago

“Really pleased with our glasses, friendly advise on phone.”

Helpful Report

Posted 4 years ago

Thank you for your review x

Posted 4 years ago

“I love my clock and I am a happy costumer.”

Helpful Report

Posted 4 years ago

Thank you Kuldeep x

Posted 4 years ago

“My grandparents were over the moon with their glasses.”

Helpful Report

Posted 4 years ago

Thank you for the review, great to hear they were happy with the item x

Posted 4 years ago

“I ordered a vase and some succulents in June. Not at any point did the website let me know that the vase was not currently it stock - only when the order came with just the succulents did I find this out. The vase, I was told, would come back in stock in October - they still took the payment back in June, and I am still (nearly November) without a vase and with no email to let me know when I can expect my delivery. The vase was expensive and I think this is one of the worst retail experiences I’ve ever had. Do not use.”

Helpful Report

Posted 4 years ago

Hi Jessica, Thank you for your review. We have unfortunately experienced unforeseen delays previously due to the COVID situation but I can confirm our supply channels are now back to normal. We apologise this has affected your order and I can see a member of the customer services team has been in touch to resolve this for you. Please do get in touch if you require further assistance. Kind Regards, ShabbyStore

Posted 4 years ago

“lovely store, one of our favourites. our items always arrive pretty quickly usually within a week or so - very happy customer x”

Helpful Report

Posted 4 years ago

Thank you Diana x

Posted 4 years ago

“I ordered the Gold Elephants head back in early September. I contacted this company to be told that the item will be in stock Mid October. When I had had no furthur update from this company I phoned them only to be informed that the gold elephant wall mounting would not be in stock till early December . BUT THEY ARE NOW CLAIMING MID DECEMBER . Quick to take payment but not quick to send goods . Yes I am aware it was a preorder but does it really take up to MID DECEMBER go get my purchase . Appalling service . Been advised to contact Martin Lewis with regard to this as judging by reviews on here they dont seem in the least bit interested. Yes , I spoke to someone on the phone . Did she seem interested ? NO !!!”

Helpful Report

Posted 4 years ago

Hi Maria, Thank you for your review. Unfortunately we have dealt with unforeseen delays due to the COVID lockdown affecting our supply chains but we are pleased to confirm they are now back to normal. We apologise for the inconvenience this has caused but I can see a member our customer services team has been in touch to resolve your issue promptly. Please do not hesitate to get in touch if you require anything further. Kind Regards, Shabby Store

Posted 4 years ago

“I ordered a new bed from this store and although delivery was a little longer than expected by a couple of weeks, the customer service that I received from Leah was fantastic who maintained contact with me, responded to my queries and was incredibly efficient and competent. The wait was worth it because the bed looks absolutely grandiose and spectacular in my room. I just love it.”

Shabby. 4 star review on 25th October 2020

Helpful Report

Posted 4 years ago

Thank you Anna, great to see your bed looks amazing in your home x

Posted 4 years ago

“Lovely people to deal with. Had a small issue with one item that arrived chipped, they apologised profusely and send a new item the next day - absolutely perfect service e thanks so much”

Helpful Report

Posted 4 years ago

Thank you Christina x

Posted 4 years ago

“Cancelled my order due to it not being in stock in September . Still no refund . I’ve emailed loads , but they just keep saying it will be refunded by the end of the week. I had a funny feeling about ordering from them . Should have gone with that .”

Helpful Report

Posted 4 years ago

Hi Cheryl, Thank you for your review. I can see a member of our customer services has contacted you in regards to this and resolved your issue. We have previously dealt with unforeseen delays due to the COVID lockdown but we are please to confirm our supply chains are now back to normal. We apologise for the inconvenience this has caused but we have resolved your issue promptly. Please do not hesitate to get in touch if you require anything further. Kind Regards, Shabby Store

Posted 4 years ago

“Wonderful customer service, Leah kindly and very quickly resolved my concern without hesitation. I would not hesitate to order from Shabby Store again.”

Helpful Report

Posted 4 years ago

Thank you Lucy x

Posted 4 years ago

“Customer service was wonderful. Happy, cheery and super helpful. The handwritten note in the delivery was a lovely touch :)”

Helpful Report

Posted 4 years ago

Thank you Sophie x

Posted 4 years ago

“Love all the items I have purchased from shabby store, but have to say the delivery times are long with very little communication. Waited over a month for my last purchase and was told by way of an apology would receive a free gift with my order, which I didn’t get.”

Helpful Report

Posted 4 years ago

Thank you for your review, I can see a member of our customer services team has contacted you in regards to this if you can please respond at your earliest convenience x

Posted 4 years ago

“Really good service. The mirror was delivered quickly given the Covid situation and is excellent quality. I'd definitely recommend Shabby store and will be ordering again”

Helpful Report

Posted 4 years ago

Thank you for the review x

Posted 4 years ago

Shabby. is rated 3.9 based on 1,164 reviews