Shabby. Reviews

Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

3.9 Rating 1,164 Reviews

72 %

of reviewers recommend Shabby.

Company Reviews

Metrics

Info

3.9

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Shabby.:

The UK's Favourite online store for Furniture & Accessories

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Shabby. 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad and pathetic service ! I ordered a pair of jewellery box in March 2020 , didn’t receive my delivery and been told because of COVID the delivery is delayed . Then after 5 months 4 and half weeks ago they said it will still take 4 weeks atleast and whether I want to wait if not , I emailed to them 4 weeks ago that please cancel my order and refund my money and it’s been 4 weeks now they didn’t even reply and not even refund my money . Must say extremely bad service and will not recommend to anyone . Very disappointing !”

Helpful Report

Posted 4 years ago

Thank you for your review, I can see a member of our customer services team has contacted you in regards to this. If you can please reply at your earliest convenience. Kind Regards ShabbyStore

Posted 4 years ago

“The best online shop ever! Got my delivery within a few days and was very easy to use! Their insta is amazing and I follow loads of their influencers too. Definatley recommending x”

Helpful Report

Posted 4 years ago

Thank you for the lovely review x

Posted 4 years ago

“I bought a couple of items from ShabbyStore recently and the experience Was great. Easy to find and order and I got my delivery within a few days - they are absolutely stunning items! One is a gift for a friend and I know she will love it. The service was very good on email, overall a very pleasant experience X”

Helpful Report

Posted 4 years ago

Thank you Rebekah x

Posted 4 years ago

“Had a few items from ShabbyStore and always been pleased. Received my latest order today and it’s beautiful set of lamps I’ve had my eye on for ages. The products are always well packed and the service top notch, very happy indeed!”

Helpful Report

Posted 4 years ago

Thank you Lindsay x

Posted 4 years ago

“This company hold onto your money if the item you order is out of stock. I ordered some jars in August and have not had delivery of the goods and my attempts to get a refund via email & telephone have gone ignored. I am now pursuing this with my bank. Do not order from this company”

Helpful Report

Posted 4 years ago

Thank you Heidi, I can see a member of our customer services team has contacted you regarding this issue if you can please respond at your earliest convenience. Kind Regards, ShabbyStore

Posted 4 years ago

“I ordered some new kitchen canisters my first visit too Shabby Store and I have to say the service and whole experience has been excellent I will be back thank you”

Helpful Report

Posted 4 years ago

Thank you Janet x

Posted 4 years ago

“Great choice of beautiful items, ordering was simple and delivery was very quick, very impressed”

Helpful Report

Posted 4 years ago

Thank you for your review x

Posted 4 years ago

“Fiancee loved it, so it's a win win!”

Helpful Report

Posted 4 years ago

Thank you Luke x

Posted 4 years ago

“Ordered a table weeks ago numerous emails phone calls only one response which said they would give me 10% refund as table delayed so far no refund no table and no contact dispute more emails being sent .wondering if they are closing 🤔”

Helpful Report

Posted 4 years ago

Thank you for your review Jacqueline, a member of our customer services team has emailed you regarding this issue if you can please at your earliest convenience. Kind Regards, ShabbyStore

Posted 4 years ago

““Excellent service, prompt delivery and the White Boxes are amazing! Great quality and looks even better than I’d have imagined! Can’t believe I didn’t find your site until now, so will definitely be purchasing more amazing pieces. Thank you again 💛”

Helpful Report

Posted 4 years ago

Thank you for the lovely review, we hope you shop with us again soon x

Posted 4 years ago

“Shabby store really do have the most beautiful eye catching products. I am so happy with my order and I will 100% be ordering again and recommending. Thank you 👍🏼”

Helpful Report

Posted 4 years ago

Thank you Kirsty x

Posted 4 years ago

“Absolutely thrilled with my order. Now where like this place for furniture and contemporary things for your home. Just beautiful x”

Helpful Report

Posted 4 years ago

Thank you Holly, we hope you love your items x

Posted 4 years ago

“Absolutely great from start to finish.The item was fab,just as described,and delivery was faster than I had expected.Would definately say do not hesitate to order from this company you will not be dissapointed,and I shall be ordering again in the near future. Thanks again Jo”

Helpful Report

Posted 4 years ago

“Absolutely brilliant, ordered 2 trinket boxes on Sunday arrived Thursday, beautiful will definitely be ordering from this store again”

Helpful Report

Posted 4 years ago

Thank you Denise, we hope you shop with us again x

Posted 4 years ago

“Excellent customer service, speedy delivery, beautiful products!”

Helpful Report

Posted 4 years ago

Thank you Arlene x

Posted 4 years ago

“Made an order 19 days ago after winning a competition on insta gram.. no sign. Was told I’d be emailed within 24 hours with shipping info (excluding two items which are now out of stock!) I’m gathering because they’re taking so long! I’ve still heard nothing. So disappointed.”

Helpful Report

Posted 4 years ago

Thank you Georgia, I can see a member of our customer services team has emailed you regarding this so if you can please reply at your earliest convenience x

Posted 4 years ago

“Very easy process. Item packaged well. Good correspondance through the buying process. Quick delivery. You get what you pay for therefore quite happy with the price. I have no complaints and a stunning item which I can't wait to get on the wall. I have bought a few items from the Shabby Store and have been delighted with everything. One happy customer!”

Helpful Report

Posted 4 years ago

Thank you Ruth x

Posted 4 years ago

“I am still waiting for an order to be delivered. I have emailed with no response and rung customer service who said they would ring me back with details of dispatch and that was 2 days ago! Still waiting for the call.”

Helpful Report

Posted 4 years ago

Hi Nicola, Thank you for your review. We currently have a reduced workforce in our office due to the current situation who are working as hard as they can to keep customers updated. Please accept our apologies for the delay in advising you of the dispatch time. I can see a member of our customer services team has been in touch with you and resolved this immediately but please do not hesitate to get in touch if we can be of any further assistance. Kind Regards. ShabbyStore

Posted 4 years ago

“Just love every aspect of buying these amazing grey deluxe boxes. They are prefect in every way. Amazed at the quick delivery and how I was informed at every stage of my transaction when delivery was going to be. All I have is praise for this company and I wish you every success.”

Helpful Report

Posted 4 years ago

Thank you for the lovely review Dee, we hope you love your item x

Posted 4 years ago

“Excellent service, prompt delivery and the ginger jar is amazing! Great quality and looks better than I had imagined.”

Helpful Report

Posted 4 years ago

Thank you Sue x

Posted 4 years ago

Shabby. is rated 3.9 based on 1,164 reviews