Shabby. Reviews

Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

3.9 Rating 1,164 Reviews

72 %

of reviewers recommend Shabby.

Company Reviews

Metrics

Info

3.9

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Shabby.:

The UK's Favourite online store for Furniture & Accessories

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Shabby. 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website and easy to use. Items delivered very speedily and great correspondence to advise when arriving. Really happy and would definitely recommend. Great service and fab prices!!”

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Posted 4 years ago

“Absolutely amazing product and looks so much more expensive than it is. Really pleased and shipping was so quick. Definitely will be back for more!”

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Posted 4 years ago

“Ordered a lovely jar and some other accessories from here and they are beautiful. The delivery was quick and packaged nicely. I will happily buy again”

Shabby. 5 star review on 15th January 2021

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Posted 4 years ago

“Exactly what I have been looking for, fantastic service would purchase from shabby store again.”

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Posted 4 years ago

“Excellent products at exceptional prices and quick delivery. What’s not to like, happy customer.😀😀😀”

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Posted 4 years ago

“Shabby store, shabby service. This has been going on since early December my items have been delivered twice to the wrong address despite several phone calls to confirm the correct address. My items were due on 21/12/20, I was finally promised delivery for Monday 11th January a parcel arrived on Tuesday with only one of the three items, no explanation or message to say where the res was? Queries are not resolved in under an hour nor in the 24 hr email service standard. Think the lady on CS is very nice but not coping with the amount of work, phones are also down and have been now for 3 days I think. Definitely at least 2. All I want to know is where is the rest of my shipment and when will receive it. Live chat is also not available when I have tried.”

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Posted 4 years ago

“I wrote on here 6 days ago re my order. I had an email apologising for delay on Monday saying be despatched within 48/72 hrs. Since then I have emailed several times as heard no more and no reply so far!. I’m thinking of asking for a refund as even with current situation I’ve not had this time delay with any other company. It’s not good enough and at least expect an honest response of the real delivery time.”

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Posted 4 years ago

“First time and it will be really the last time I will order anything from this website! I have ordered some boxes back early November to be delivered to France ! I have paid the delivery and all ! I have sent several emails using Covid and Christmas as excuse. I sent a third or fourth email then they said items not is store and they will proceed only with 1 box ! I received a call from DHL today I have to pay 33.50 Euros extra for customs clearance !!!!!!!!!!!!! I hope is the entire order and not only 1 box with 33.50 euros for custom clearance. When I bought them there was no customs clearance fee. If you are too slow to take care of your customer order you should bear the fees not me. I'm really disappointed I use to deal a lot with UK online shops this is the worse ever I have seen. I will not recommend it at all. Tried to call them number not working you have to send email and wait for ages. I wouldn't even give this 1 star !! really disappointed about the service.”

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Posted 4 years ago

“Everytime I order something from Shabby Store, they just dont deliver! Right now they are using covid as excuse but let me tell you that even before covid, it was the same! They keep sending marketing emails but cant handle orders! Its so frustrating- the last purchase (which im still waiting for btw since November) is defo the last time im buying from this company!”

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Posted 4 years ago

Thank you for your review Maliha, a member of our customer services team has contacted you in regards to this if you can please respond at your earliest convenience. Kind Regards, Shabby Store x

Posted 3 years ago

“Despite a long delay on one of my orders I did place another order as I received a lovely email explaining why there was such a delay and it was totally out of their hands (Brexit). Both my items were delivered very well packed and in perfect condition. Thoroughly recommend The Shabby Store and hope to be shopping again with them soon!”

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Posted 4 years ago

Thank you Sandra x

Posted 3 years ago

“After reading reviews I’m extremely worried about my orders. Like other reviewers say how do they justify charging so much for shipping then say 10 days?”

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Posted 4 years ago

Thank you for your review, I can see a member of our customer services team has contacted you in regards to this, if you can please reply at your earliest convenience if we can be of further assistance. Kind Regards, Shabby Store x

Posted 3 years ago

“Very pleased with my recent purchase. I ordered late December and had my delivery within about 6 days. I ordered a large lounging chair and some accesssories.they were well packed and came in some lovely packaging. The items are high quality that you wouldn’t find on the high street. I’ll certainly by buying again in the future”

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Posted 4 years ago

Thank you Joan x

Posted 4 years ago

“Fast delivery of my 2 jars very happy”

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Posted 4 years ago

Thank you Gemma x

Posted 4 years ago

“Ordered a table entree piece on 27th December. Still waiting and having seen some reviews the service seems rather slow. I am hoping for some feedback soon as to when I can expect my order. Payment was taken straight away! Viv Hawkins. Southampton”

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Posted 4 years ago

Thank you for your review Viv, a member of our customer services team has contacted you in regards to this if you can please reply at your earliest convenience x

Posted 4 years ago

“I wrote a review 2 days ago regarding my experience after receiving 2 round patterned boxes. I have since been contacted by a Shabby Store customer services member of staff who has been really helpful. The boxes have now been collected free of charge and a full refund is being arranged. I have also received a generous discount code for the inconvenience experienced. Thank you.”

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Posted 4 years ago

Thank you for your review Cathy, great to hear your issue was resolved x

Posted 4 years ago

“The items were really well packed and arrived fast - new shop I have not used before but will def again”

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Posted 4 years ago

Thank you for the lovely review x

Posted 4 years ago

“WOW love the new bar stools amazing :)”

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Posted 4 years ago

Thank you Leandra x

Posted 4 years ago

“Hi I had a very nice experience here. I bought a number of items and they all arrived very well packed. They were beautiful quality as well. I have ordered a large chair for our home too and I’m very much looking forward to receiving it. They have very lovely items that you don’t find in many places. Mandeep”

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Posted 4 years ago

Thank you Mandeep x

Posted 4 years ago

“easy to order and fast delivery. goods were beautiful too, will shop again”

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Posted 4 years ago

Thank you Michelle x

Posted 4 years ago

“Great quality for price 👍”

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Posted 4 years ago

Thank you x

Posted 4 years ago

Shabby. is rated 3.9 based on 1,164 reviews