Shabby. Reviews

Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

3.9 Rating 1,164 Reviews

72 %

of reviewers recommend Shabby.

Company Reviews

Metrics

Info

3.9

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Shabby.:

The UK's Favourite online store for Furniture & Accessories

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Shabby. 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery. Cheaper than I’d seen advertised elsewhere. Really pleased with my product”

Helpful Report

Posted 4 years ago

Thanks you, we hope you shop with us again soon :) x

Posted 4 years ago

“Absolutely beautiful!! Will definitely be ordering more from here😍”

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Posted 4 years ago

Thank you Jodie, we are glad to hear you love your purchase from us x

Posted 4 years ago

“Really impressed with quick delivery, and delighted with my beautiful star ornaments! Exactly as advertised and amazing quality. Would highly recommend the shabby store! :)”

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Posted 4 years ago

Thank you for the lovely review, we hope you visit us again soon x

Posted 4 years ago

“I ordered about £800 worth of items in May. I was told it would be delivered in June. It did not arrive. I then was told it was not in stock. I asked for a refund. I am still waiting on my refund almost 2 months later. Very disappointed!! Also very hard to get in touch with anyone for a reply.”

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Posted 4 years ago

“Been waiting for my white boxes since February and still nothing. I've had no communication from the shabby store unless I email them. There was a promise of a refund for delivery for waiting so long even this hasn't happened. It's the WORST customer service I've ever experienced. I'm currently still waiting 5 months in yet i saw on Instagram yesterday somebody received the exact same product that i ordered. So what has happened to mine!”

Helpful Report

Posted 4 years ago

Thank you for your review, a member of our customer service team has been in touch with you in regards to this problem. Our apologies for this delay and hopefully we can resolve this with you ASAP x

Posted 4 years ago

“Highly recommend loved my mirror I got matches my wall paper perfectly”

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Posted 4 years ago

Thank you for the review Debbie, we are loving the wallpaper and the accessories look fab next to it! x

Posted 4 years ago

“I ordered the ceramic copper pear and apple for my kitchen. I was notified at each stage of delivery and when they arrived I was really impressed with the quality and finish of them. Everyone complimented my apple and pear ! I would recommend Shabby Store to anyone! I am very glad that I came across them randomly Online and will definitely be ordering more Of their beautiful Products.”

Helpful Report

Posted 4 years ago

Thank you Diana, Great to hear you are happy with your purchase! We hope you visit us again soon x

Posted 4 years ago

“I had order a bonbon jar, in June on arrival it was broken. Their amazing team kept me updated and replaced the jar.”

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Posted 4 years ago

“I was looking for a vase that would fit on my bedside table the vase was stunning packaging was amazing and arrived safely . It fitted the peonies perfectly”

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Posted 4 years ago

“I brought a beautiful gold monkey jar it is stunning and I can’t wait to stage it in my home. The order was quick and I would highly recommend the shabby store again.”

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Posted 4 years ago

“Fabulous vase”

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Posted 4 years ago

“As always a beautiful product! Super fast delivery! Thank you shabby store x”

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Posted 4 years ago

Thank you for your review, our items look fab in your home! Hope to see you again soon x

Posted 4 years ago

“I have found it ridiculously frustrating trying to communicate with this company. For a few weeks I have been trying to find out a simple question about the height of a chair and no-one seems to be able to answer. Also asked for price match as advertised on their site but got no response. Hiding behind the Covid-19 disaster is not an excuse for Shabby customer service.”

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Posted 4 years ago

“Great service and quick delivery of our footstool and side unit”

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Posted 4 years ago

“Great items, really well packaged and delivered well within their delivery time frame, will be ordering again.”

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Posted 4 years ago

“Terribly shabby service. Order was not as expected so the agreed to give me a refund. Item was sent back via DPD. No response in my refund after chasing many times. Had to raise with PayPal to get the refund. Stay away from ordering from this company. It’s not exactly cheap goods that you can afford to just write off especially during these challenging times. One sentence sums it up... Shabby by name - shabby by nature.”

Helpful Report

Posted 4 years ago

“Ordered the Swirly folding metal garden bench as a birthday present for myself. Got a 10% discount for signing up to Shabby's news letter. Price was good considering the material and design. Love the fact it folds flat and can be stored away for the winter. Great it's metal as hard-wearing and won't rot. After reading reviews I was a little worried, but the bench was delivered today exactly within their advertised time schedule. I did have to email the company, as I kept receiving emails saying 'last chance to complete your order' even though I'd completed the order and paid via PayPal. I was advised it was a glitch in the system, the order had gone through ok and payment had been made, I was advised my bench would be delivered on Friday (10/7) but on that day I received a message advising of delivery today (13/7) and that I would receive a text message the night before to advise of my delivery slot. I was apprehensive but sure enough last night I received my text giving me my 2 hour window. This morning I received another text telling me what number I was in the delivery for that day (15 of 18) and could track the delivery. The tracker worked and when they were on drop 12 they rang to advise they'd be with me in 30-60 minutes. Then a text was received when one drop away and then a phone call to say they were on their way. Great delivery and updates by Panther. Bench received, unwrapped and I love it. Thanks Shabby Store and delivery company Panther.”

Helpful Report

Posted 4 years ago

“Absolutely shocking service!! Placed my order on 18th April for 2 different jars, one was in stock, and the other was a back order to be due beginning of May. Long story short, I had to keep chasing for both jars as there was ZERO communication regarding the status of my order. After being responded to with the same answer “this is delayed” over and over again, I eventually received my back order jar and still have not received the one that was in stock?!? Since then they have agreed to cancel and Refund me this, HOWEVER.. I’ve emailed AGAIN as they have still not sent me my Money! Has this been “delayed” also? Over and over? Don’t believe their response to other reviews regarding their refund timescale. It’s a LIE. I had to opened a case with PayPal for my money back as they no longer responded to my emails regarding my money.”

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Posted 4 years ago

“Stay away!!First time dealing with this company and super fed up. They did not have the item in the stock yet they sold it to me beginning of June. It’s mid-July and I’m still waiting for my refund. Yasmin supposedly requested it for me but still nothing and she doesn’t respond to her email. It’s not worth the headache so I wouldn’t bother with this company if I were you.”

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Posted 4 years ago

“Fast delivery and beautiful item, definitely happy to recommend x”

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Posted 4 years ago

Shabby. is rated 3.9 based on 1,164 reviews