Shabby. Reviews

Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

3.9 Rating 1,164 Reviews

72 %

of reviewers recommend Shabby.

Company Reviews

Metrics

Info

3.9

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Shabby.:

The UK's Favourite online store for Furniture & Accessories

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Shabby. 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my products from Shabby Store. Lovely people and great service”

Helpful Report

Posted 4 years ago

“Fabulous service and products are stunning - just beautiful. We’ve had to wait around 5 days longer than expected due to the virus but I think this is quite acceptable given the challenge. The staff I spoke to were always very friendly and attentive given the pressure they must be under during difficult times. You won’t be disappointed shopping here...I wish they had a store I could visit!”

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Posted 4 years ago

“Made my first purchase from shabby store, a chandelier. It arrived Yesterday, within 10 days of ordering. I’ve since seen the chandelier on another site priced at £65.00 more!! So very happy all round 😊”

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Posted 4 years ago

“Love these faux leather boxes in dusty pink. Bigger than I thought they would be and perfect for storing my jewellery and perfumes. Prompt delivery too!”

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Posted 4 years ago

“No delivery weeks later!!! Was told I would get a delivery charge refund, still nothing, now there are no replies to my emails, worst customer service ever, will never order from here again!! You would think with so many complaints they would have done something about it by now!!”

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Posted 4 years ago

“I had been looking at this bobble jar for a while and decided to order it and I am so glad I did! The item is just stunning and great quality and came excellently packaged. I would highly recommend! X”

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Posted 4 years ago

“Absolutely shocking service from this company. I will never ever order again. It's taken over a month to get a refund and all I get told is wait another 24 hours. For such a small business this should not be an issue. Regardless of the current situation, waiting this long is now unacceptable! No doubt the refund will be wrong and fail to refund me the postage too as the item never even got dispatched. AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

“Extremely disappointed by the shabby store. I wouldn’t recommend buying from them. I have been waiting for an expensive item for now over 5 months!! I ordered early Jan. Yes 5 months - I think I have been extremely patient... Still no item and no refund. I have chased the item numerous times, each time being told they are having trouble with suppliers and told it would be dispatched soon. When I ordered the item it was in stock on their website!? And was expecting it straight the way. If I’d of known there was going to be a wait I wouldn’t have ordered. I feel they are greedy and take money before they know when or how they will get new stock without telling the client. They have blamed Coronavirus however I ordered months before the virus affected the uk. I was told in one of my many emails I would receive a refund for my postage to say sorry for the long wait. That was over two months ago. Still no refund. I have been told in my most recent email to wait until July! This will be 7 months after ordering. I will have changed my decor by the time this actually turns up (if ever). I will not be buying from them again and will be telling everyone who will listen not to buy from them.”

Helpful Report

Posted 4 years ago

“I placed an order with Shabby Store after I saw their ads online. I was told delivery was Mid May but I didn’t receive any delivery so I sent them an email and they told me my order will be shipped the following week and when I got my delivery the most important item which was the white piercing Jar was missing so when I contacted them again I was told due Corona Virus the Supplier was not able to meet their demand but Why was I not notified that the Jar was not included and they asked me to wait for another 2weeks at this point I just want my money back. I was told again the account department will reimburse me but am still waiting. This is my first experience with Shabby and it will definitely be the last . Now I see justification for all the bad reviews. Still waiting for my money back.”

Helpful Report

Posted 4 years ago

Hi Adaku, I’m very sorry for the issues with your order. The deliveries of the jars were slightly set back due to on-going issues caused by Coronavirus, the jar you have ordered would have been shipped separately for you as soon as it arrived into stock. I’m also sorry for the delay on receiving your refund, we are currently working with a reduced team due to Covid, and everyone is doing their best to ensure that all issues are resolved in a timely manner. We are a small business and we are working around the clock to try and ensure all issues are resolved during this difficult period.

Posted 4 years ago

“Ordered the glass and steel coffee table from this site, amazing quality and delivered within the timeframe advised.”

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Posted 4 years ago

“Brilliant products, will definitely order from them again!”

Helpful Report

Posted 4 years ago

“Ordered before lockdown, items were meant to arrive before lockdown, items didn’t but was assured that items were succoured ready, these items still shown in stock online, now not in stock till July “what happened to my jar sat there with my name on it??” Mirror not sent separate even though shown in stock... refund asked for now 3 times, it’s now being processed priority 24 hours, yep 5 days on still sat here waiting for the email let alone the money... I fully appreciate the situation at the moment and it’s hard but this company is willing to take peoples money with actually no clue if they can supply the goods and will carry on doin so AVOID AT LEAST FOR NOW”

Helpful Report

Posted 4 years ago

“Absolutely beautiful drinks trolley Staged in my home with a palm plant and bottle green pouff looks stunning Just the right size so it's not overly obvious it for drinks Prompt responses even during the COVID19 pandemic”

Helpful Report

Posted 4 years ago

“I placed my order on April 6th and the order has still not arrived. I have emailed the customer service team on a number of occasions and have been told that the items would be in next week. I have been told "next week" for over a month now and still nothing has arrived. I am not prepared to wait any longer as it's getting ridiculous, even with the current situation. I have now cancelled my order and have requested a refund, but I am STILL waiting for a response from the customer service team. The Shabby Store has some beautiful items for the home but, due to my experience with my first order with them, I will definitely not be ordering from this site again.”

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Posted 4 years ago

“Amazing products and a great service. Fast replies even during this crisis which was appreciated”

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Posted 4 years ago

“Absolutely loving my jar 100% for products, 5***** just a bit annoyed in communications. I hope it's due to this pandemic”

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Posted 4 years ago

“Would highly recommend, this was my first buy from The Shabby Store. This defiantly won’t be my last! The mirror squares I purchased came extremely well packed and they’re stunning pieces of art. Anyone thinking of purchasing from here please do customer service is outstanding and the quality of the product is too! You will not be disappointed, I’m in love with what I bought. Thankyou again Shabby Store!”

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Posted 4 years ago

“Over the moon with my beautiful pieces. Kept up to date with the delivery p.s you have to order the leather diffuser the smell is amazing!!”

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Posted 4 years ago

“Would highly recommend shabby store. Such beautiful pieces. I'm so pleased!!!”

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Posted 4 years ago

“Would highly recommend kept me up to date with delivery they did take longer to come but totally understandable will definitely use them again one happy customer:)))”

Helpful Report

Posted 4 years ago

Shabby. is rated 3.9 based on 1,164 reviews