Shabby. Reviews

Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

3.9 Rating 1,164 Reviews

72 %

of reviewers recommend Shabby.

Company Reviews

Metrics

Info

3.9

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Shabby.:

The UK's Favourite online store for Furniture & Accessories

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Shabby. 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m not much of a reviewer but as a first time shopper with shabby store I felt it deserved some recognition. I bought a few items spending around £600 with them online having found them via a friend who had also bought some things. The order arrived quick enough and all the items were as described but one of the boxes was chipped slightly - I contacted them via email and had a reply straight away, they resent a new box without querying my issue and didn’t even demand it be returned. I thought this was particularly good service. I’ve shipped with a few bigger furniture brands before but this shop has lots of unique items which are really premium, they don’t appear many other places. Very pleased and recommend”

Helpful Report

Posted 3 years ago

Thank you Mrs Hutton, great to hear that your issue was resolved promptly and you love your items x

Posted 3 years ago

“Do not buy from this company Do not buy from this company! 2 months ago before I ordered bedroom furniture I emailed in advance to confirm that the items I wanted was not on pre order & it was confirmed it wasn’t & would be delivered within 10 days. 2 months later I still hadn’t received them. One set of drawers were eventually delivered damaged. 3 times they have sent a courier to pick them & they have refused to pick them up because of their size. I have asked them to have the curtesy to ring me or either reply to my emails, nothing. No further update regarding the other drawers either. A discount was promised then never received. Absolutely disgusting customer service! Please do not order! I’ve been blocked on social media because I’ve been asking for someone to contact me. Absolutely no response about the other drawers I ordered, this is theft! I won’t be quiet, you can block me but my friends will be posting on social media on my behalf until someone has the decency to contact me!!”

Helpful Report

Posted 3 years ago

We are very sorry to hear of your issues, however we need your order number to help resolve this for you. If you would kindly send an email to contact@shabbystore.co.uk our team will help to ensure this issue is sorted for you. Many thanks, Shabby Store

Posted 3 years ago

“Quick delivery and amazing products”

Helpful Report

Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“Fast to respond to my email query Got a reed diffuser which is beautiful and a jar in my latest order. All well received and in a few days Overall v happy and I’ll keep shopping here x”

Helpful Report

Posted 3 years ago

Thank you Yvonne x

Posted 3 years ago

“very good service, delivery took 7 days which was a tad slow but they do say 10 on site so I was happy enough. Lovely products you won't find better”

Helpful Report

Posted 3 years ago

Thank you for the lovely review x

Posted 3 years ago

“I placed my order nearly 5 weeks ago. I chased last week and was told it would be despatched by the end of the week. I still haven’t received a despatch confirmation and have chased several times since but I am not getting a reply at all now. This is the worse company I have come across and will never order from them again. I would advise you shop elsewhere which is a shame as they have some lovely items.”

Helpful Report

Posted 3 years ago

I am sorry for your delays with our services, I can see this has all been resolved for you now and we hope to retain your custom again in the future. Many thanks, Shabby store x

Posted 3 years ago

“Well packed and beautiful items delivery took about 7/8 days which is okay fort be standard. Came with dpd tracked. Overall very pleased”

Helpful Report

Posted 3 years ago

Thank you Carmella x

Posted 3 years ago

“Do not order from this store! Poor communication, lack of customer care and product I ordered was not of any quality at all. It was cheap and tacky! Would never order again!”

Helpful Report

Posted 3 years ago

Hi Jacqueline, thank you for your review. Our sincere apologies that you are unhappy with the service received and that you are unhappy with the products. A member of our customer services has contacted you in regards to this if you can please respond at your earliest convenience. Kind Regards, Shabby Store x

Posted 3 years ago

“Great products and service, absolutely love my new shabby bits”

Helpful Report

Posted 3 years ago

Thank you Janine x

Posted 3 years ago

“Products were lovely and packaged really well!”

Helpful Report

Posted 3 years ago

Thank you for the lovely review x

Posted 3 years ago

“Amazing customer service! One very happy customer 🤩🤩”

Helpful Report

Posted 3 years ago

Thank you Taylor x

Posted 3 years ago

“Absolutely over the moon with my Lillies quality is really good they look stunning in my window always satisfied with my purchases from Shabbystore.”

Helpful Report

Posted 3 years ago

Thank you Lisa x

Posted 3 years ago

“Waiting and waiting then waiting a bit more, seems to be the policy. Placed an order in December 2020 now in March still no items. My wife placed an order around the same time and she hasn't had it either. So we have cancelled both orders and now have to wait 10 days for a refund. Lovely products but just can’t seem to get them delivered to patient customers”

Helpful Report

Posted 3 years ago

I am sorry for your delays with our services, I can see this has all been resolved for you now and we hope to retain your custom again in the future. Many thanks, Shabby store x

Posted 3 years ago

“First order with Shabby Store and very impressed. I ordered the domed bobble jar. It is fantastic quality and size. Customer service was also very good and quick to reply to me about my delivery date. Very efficient service and beautiful products. Product was also well packaged.”

Helpful Report

Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“Fast delivery and excellent items”

Helpful Report

Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“First order with Shabby Store. Ordered lighting and accessories showing as ‘in stock’. Waited the requested 10 working days with no sign of my order or any communication on why it was delayed. Extremely poor customer service. I had no response to both the email and messenger message I sent. Managed to get through on the phone only to be told the lighting would be a further 3 month wait! At what point where they going to get in touch??? Which I had read some reviews before ordering! Have requested a refund.”

Helpful Report

Posted 3 years ago

I am sorry for your delays with our services, I can see this has all been resolved for you now and we hope to retain your custom again in the future. Many thanks, Shabby store x

Posted 3 years ago

“We received our coffee table, console etc last week and they’re a really good quality. Delivery was about 7 days which was quicker than expected. I’ve shopped from here for smaller items in the past so was slightly nervous about spending so much more without seeing the items (£1k+) but they are even nicer in real life. I’d definately recommend them, also the service was good - got updated about my order regularly and the guys who delivered were polite etc too”

Helpful Report

Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“Had several issues with this company I love their range but trying to get answers and replacement parts for faulty items Is proving so difficult if you call they say email if you email you just go round and round in circles all I needed was to replace 2 broken collars on 2 out of 4 stools I received . So disappointing having to constantly try and contact them .”

Helpful Report

Posted 3 years ago

“Omg!! .. This company are a total nightmare!! .. I am bemused by their lack of communication with their customers. After paying for 2 tables (£500) on the 3rd January, I did not hear anything further. I emailed and called, only to be told different things.. eventually today I cancelled my order, after being told only one table should arrive on Friday.. I have never received such appalling customer service.. honestly go elsewhere! 👎🏻👎🏻👎🏻”

Helpful Report

Posted 3 years ago

I am sorry for your delays with our services, I can see this has all been resolved for you now and we hope to retain your custom again in the future. Many thanks, Shabby store x

Posted 3 years ago

“I have wanted these mirrors for ages. Really pleased with the delivery and packaging but the quality of the mirrors were a little disappointing, especially as the cost becomes expensive when you buy three. Shame. Still love them though, hoping no one will notice.”

Helpful Report

Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

Shabby. is rated 3.9 based on 1,164 reviews