Shabby. Reviews

Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

3.9 Rating 1,164 Reviews

72 %

of reviewers recommend Shabby.

Company Reviews

Metrics

Info

3.9

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Shabby.:

The UK's Favourite online store for Furniture & Accessories

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Shabby. 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam site!!! I ordered a table, duvet, and much more, Ive asked for refund of my order no one responds. Over £1000 just gone”

Helpful Report

Posted 4 years ago

Thank you for your review, I can see a member of our customer services team has contacted you to resolve this issue if you can please reply at your earliest convenience x

Posted 4 years ago

“I ordered the white marble coasters, and they are beautiful! They feel very luxury and are great quality. They were delivered quickly and I was kept up to date with timings. A great service, and I’ll definitely be ordering from here again :)”

Helpful Report

Posted 4 years ago

Thank you for your review x

Posted 4 years ago

“Really pleased , looking for something to go on wall and fell in love with these...Look fantastic.”

Shabby. 5 star review on 7th August 2020

Helpful Report

Posted 4 years ago

Hi Geraldine, Thank you for the review! The mirrors look fab in your home x

Posted 4 years ago

“Had a couple of things off you and always very well packed and fab”

Helpful Report

Posted 4 years ago

Thank you very much for the lovely review x

Posted 4 years ago

“Item was delivered in very good time and good value for money.”

Helpful Report

Posted 4 years ago

Thank you, we hope you shop with us again soon x

Posted 4 years ago

“I ordered some beautiful coasters for my living room coffee tables. They arrived very quickly and in perfect condition.”

Helpful Report

Posted 4 years ago

Thank you Kay, we hope you love your items x

Posted 4 years ago

“Very good service from the shabby store, products are excellent quality... customer services are really good and keep you updated. The website is addictive as you want to buy more, lol...”

Shabby. 5 star review on 6th August 2020

Helpful Report

Posted 4 years ago

“I previously left a 1 star review for this company due to lack of communication and delivery dates being altered. However, after contacting them to air my disappointment the way they handled this was outstanding and it restored my faith. Outstanding customer care when something went wrong.”

Helpful Report

Posted 4 years ago

“Ordered stuff on 7th June, when i chased a month later 0they said end of July so chased again beginning of August as no update provided and told middle of September. I am currently attempting to get a refund. Do not order from these people.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I can confirm a member of our customer services team has emailed you to resolve this issue so if you can please reply at your earliest convenience x

Posted 4 years ago

“I purchased a foot stool and side cabinet/console table in March just before lockdown. They kindly sent the footstool quickly but there was a small delay on the console, which was fine by me 1 they kept me updated all the time and sent a small gesture as an apology for the delay. Overall a Avery impressive service and I will definitely use again”

Helpful Report

Posted 4 years ago

Thank you Anne, we hope you love your items and shop with us again soon x

Posted 4 years ago

“Fast delivery and beautiful items as usual x”

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Posted 4 years ago

Thank you for the lovely review Gemma x

Posted 4 years ago

“Terrible company Their system allows you to order goods even if they are out of stock!! I placed an order, Shabbystore took the money, but my order did not arrive. I sent several emails, customer service was terrible, eventually after a huge fight I got my money back. I definitely would NOT recommend this terrible company. Other retailers label items out of stock on their websites, Shabbystore do not.”

Helpful Report

Posted 4 years ago

“Beautiful products and very good communication from Shabby Store. Very high quality would 100% recommend”

Helpful Report

Posted 4 years ago

Thank you Erica, the jar looks beautiful in your home x

Posted 4 years ago

“😡😡😡😡Extreme scam site!!! Order places on April, we are at the end of july and still nothing... After a refund request no more reponse !!! If you have not yet ordered flee quickly !!!!!!”

Helpful Report

Posted 4 years ago

Thank you for your review and please accept my sincere apologies for the delay in resolving your issue. A member of our customer service team has emailed you so we can have this resolved for you, if you can please reply at your earliest convenience x

Posted 4 years ago

“All my items are so beautiful love everything”

Helpful Report

Posted 4 years ago

“Excellent service. Delivery was very quick and item is beautiful”

Helpful Report

Posted 4 years ago

Thanks Gillian, we hope you shop with us again soon x

Posted 4 years ago

“amazing store absolutely love what i bought would definitely recommend x”

Helpful Report

Posted 4 years ago

Thank you Charlotte, great to hear you are happy with your purchase x

Posted 4 years ago

“Wow, lovely shop, fast delivery and a prompt professional service X”

Helpful Report

Posted 4 years ago

Thank you for the lovely review x

Posted 4 years ago

“Excellent duvet set and pillow. Great quality Quick delivery. Will definitely order and shop with this company again.”

Helpful Report

Posted 4 years ago

Thank you for your lovely review, we hope you shop with us again soon!x

Posted 4 years ago

“Very quick delivery and stunning vase”

Helpful Report

Posted 4 years ago

Hi Linda, Thank you for the review! Great to hear you are happy with your item x

Posted 4 years ago

Shabby. is rated 3.9 based on 1,164 reviews