Shabby. Reviews

Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

3.9 Rating 1,164 Reviews

72 %

of reviewers recommend Shabby.

Company Reviews

Metrics

Info

3.9

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Shabby.:

The UK's Favourite online store for Furniture & Accessories

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Shabby. 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the white boxes loved them so much had to get the grey too they really are stunning definitely recommend”

Helpful Report

Posted 4 years ago

Thanks Tina x

Posted 4 years ago

“Found this company via instagram. They have some beautiful items. I ordered the 3 monthly subscription box. It arrived quickly and it was like unwrapping presents to myself anticipating what it might be. I was really pleased as overall it was great quality items and every item has found a home around the house.”

Helpful Report

Posted 4 years ago

Thank you for the review x

Posted 4 years ago

“after some problems with my order, everything is back to normal. Many thanks to Leah for her professionalism and dedication. thank you.”

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Posted 4 years ago

Thank you for your review, glad to hear you are happy with your order x

Posted 4 years ago

“I purchased the 2 grey wooden boxes, it was a very quick delivery, well packed and the items were exactly as described. I’m very satisfied with my items and would highly recommend the shabby store. I’m in the process of redecorating one of my bedrooms in grey so may come back and order other beautiful items from you. The little gift was a nice touch too, so thank you very much.”

Helpful Report

Posted 4 years ago

Thank you for the lovely review Dee x

Posted 4 years ago

“Ended up cancelling an order but seems whilst they are quick in taking your money they are very reluctant to return it. How difficult is it to initiate a refund? They will probably reply here to say they are in communication however actions speak louder than words!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. A member of our customer services team has emailed you regarding this issue so we can ensure this is resolved for you x

Posted 4 years ago

“Every time you ring dying it's closed even thought it says open min to Friday”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are unable to locate your order from your email so our customer services team can get in touch! If you can please email leah@shabbystore.co.uk at your earliest convenience so we can resolve your issue x

Posted 4 years ago

“Fast delivery, well packaged happy with product”

Helpful Report

Posted 4 years ago

Thanks Cath x

Posted 4 years ago

“Good website to navigate , quality products true to website shame delivered to wrong address :))) got to me eventually !!”

Helpful Report

Posted 4 years ago

Thank you for the lovely review x

Posted 4 years ago

“Excellent service- products are fabulous - would thoroughly recommend”

Helpful Report

Posted 4 years ago

Thanks Steph, great to hear you are happy with your items x

Posted 4 years ago

“Very quick delivery ! The mirrors look stunning on lounge wall very pleased. Loved the personal touch which came in box will order again, lots of beautiful items on website. Thank you”

Helpful Report

Posted 4 years ago

Thanks Clare x

Posted 4 years ago

“Super fast delivery, well packed. Items exactly as on website and looking forward to buying more items :)”

Helpful Report

Posted 4 years ago

Thanks Jill, we hope you love your items x

Posted 4 years ago

“Amazingly quick delivery”

Helpful Report

Posted 4 years ago

Thanks Laura x

Posted 4 years ago

“Love all the items on shabby store. The gold stars were exactly what I was looking for. Great price and delivery was quick. Will be definitely ordering more items in the future.”

Helpful Report

Posted 4 years ago

Thanks for the lovely review x

Posted 4 years ago

“Really pleased with the mirrors I bought from shabby store and very impressed by their prompt delivery and personal little touches that made buying from them a great experience”

Helpful Report

Posted 4 years ago

Thanks Elizabeth x

Posted 4 years ago

“This arrived and was thrilled, it is very pretty and sparkly. Wish there was more items That would match it”

Helpful Report

Posted 4 years ago

Thanks for the review Mandy x

Posted 4 years ago

“I ordered a couple of items for Shabby Store and was told it woild be roughly 10 days before they were shipped. After this time I had not heard anything so chased up via email. I had a quick response the next day to advise it was with DPD and I would receive a text within 48 hours to confirm the delivery date. I still did not hear so I emailed to chase again (by this point I was starting to feel quite annoyed and disappointed). Again, I had a quick response to apologise they had been lost in transit and offered me a replacement however the item was not due in until the end of September or I could exchange for a similar item that was in stock. As the things I ordered were in the sale I explained I would be happy to wait for those or, if I was able to swap to the items in stock, was there anything they could do on the price. Almost immediately I received an email order confirmation of my two replacement items followed my an email to confirm they had swapped my order for the in stock items and honoured my original sale price (saving me over half price!). This customer service really restored my faith in Shabby Store and I have already received my items (2 days later!) Thank you so much to Leah who was the advisor I liaised with by email - great service and will definitely be returning!!”

Helpful Report

Posted 4 years ago

Thanks Natasha, great to hear your issue was dealt with quickly and you love your items x

Posted 4 years ago

“order some cushions nearly 3 weeks ago!!! emailed to see where they are promised delivery would be Friday it is now Saturday no delivery no dispatch email and no response to my last email about where my order is???? Absolute JOKE!”

Helpful Report

Posted 4 years ago

“Great service and products thanks”

Helpful Report

Posted 4 years ago

Thank you for the lovely review x

Posted 4 years ago

“Lovely selection of furniture available. We bought a coffee table which looks very stylish and great quality.”

Helpful Report

Posted 4 years ago

Thank you Martin x

Posted 4 years ago

“I ordered 2 chairs which only took 4 days to deliver! Stunning furniture - Lovely quality! Will definitely buy more home decor from yourselves again! X”

Helpful Report

Posted 4 years ago

Thank you for your review, we hope you love your items x

Posted 4 years ago

Shabby. is rated 3.9 based on 1,164 reviews