Shabby. Reviews

Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

3.9 Rating 1,164 Reviews

72 %

of reviewers recommend Shabby.

Company Reviews

Metrics

Info

3.9

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Shabby.:

The UK's Favourite online store for Furniture & Accessories

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Shabby. 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So glad I ordered from this company, great communication updates on items. Lovely bed set and table.”

Helpful Report

Posted 3 years ago

Thank you for your lovely review. Shabby Store x

Posted 3 years ago

“The product itself arrived well packaged. However, I won’t order from this company in future due to their return policy. Ordering products from the internet is always a risk and the fact that they do not offer a refund but rather a credit note is greatly disappointing. I would rather order from a company that allows a refund in the event the product isn’t as expected or doesn’t suit the style of my home in reality. I now face being stuck with credit and the risk that I won’t like my next purchase, if I actually find anything else I would want to order. Whilst it may be set out in their T&C’s, ordering online without the option of a refund is rare in my experience. If you want the option to see how a product looks in your home and send back if it doesn’t suit then don’t order from this store.”

Helpful Report

Posted 3 years ago

“Gorgeous store with amazing products. I have bought a few things from here recently after my friend told my about them on Instagram. I followed them and wow their things are beautiful. I got some barstools and 2 types of mirror, all are stunning. Service was great too, easy to get in touch by phone and delivery a few days after ordering. If you want some stylish unique things for your home look no further”

Helpful Report

Posted 3 years ago

Thank you for your lovely review. Shabby Store x

Posted 3 years ago

“I purchased a mirror months ago which I was told was on its way. Then it was out of stock for months. The customer service is terrible and always blame the pandemic and current circumstances for stock issues. They do not seem to care when you try and contact them and think a small discount will make up for it. I finally received the item which cost £158 and it’s damaged. I will never purchase from them again. I ordered 3 items and only one ever came.”

Helpful Report

Posted 3 years ago

I am sorry for your delays with our services, I can see this has all been resolved for you now by one of our customer service team. Many thanks, Shabby store x

Posted 3 years ago

“Fast delivery of beautiful home items”

Helpful Report

Posted 3 years ago

Thank you for your lovely review. Shabby Store x

Posted 3 years ago

“Absolutely terrible, 3 months ago I ordered a mirror which still hasn’t arrived. No one has been in contact with me to tell me the delays I’ve had to contact them. Each time the mirror hasn’t arrived I’ve had to contact them who just say ‘it’s on the way’. Absolutely terrible Service will never order from them again.”

Helpful Report

Posted 3 years ago

I am sorry for your delays with our services, I can see this has all been resolved for you now by one of our customer service team. Many thanks, Shabby store x

Posted 3 years ago

“Incredible products, can't them anywhere else - worth the money everytime and get a lot of nice comments. Never had any issues with delivery etc, very happy and will continue to shop here”

Helpful Report

Posted 3 years ago

Thank you for your lovely review. Shabby Store x

Posted 3 years ago

“Do not order from this store. Placed an order back in January for delivery end of April. Got postponed till May. Then was told end of May. Then was told June, now told it’ll be another two weeks. I would cancel my order but won’t get a refund, only a credit note. Save yourself the bother”

Helpful Report

Posted 3 years ago

“I love this store,,the products are amazing and unique and the service is super too. We have a number of their items at our house and always get comments on them x”

Helpful Report

Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“LOVE this shop - products always beautiful and unique and great service too”

Helpful Report

Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“Received two lamps today disappointed with the quality of the lamps, lamp shades full of dirty marks and really poorly made weren’t cheap either £340 for the two bought as wedding present kept myself as couldn’t give to someone as a present very dissatisfied with product won’t be ordering from this company again take my word and read the reviews.”

Helpful Report

Posted 3 years ago

“We bought a crystal water carafe, when it arrived they had sent 2 one with a broken handle and the 2nd was chipped in a number of places inside, The items were badly packed in a large box, in which they would have been ratting around, I sent them an email straight away with pictures, and asked them to arrange pick up and that a credit note was unacceptable, as I wouldn’t be purchasing from them again seeing the quality of their goods, I also wanted a full refund including the delivery charges which I have had to pay both ways, this had all been stated on the delivery note they wanted to charge £15 and that they would send a credit note, after they had deducted their delivery charges both ways, I waited a week with follow up emails but they didn’t respond, so I posted it back at a cost of £11 to myself, it has been 4 months now and they have not refunded me or responded to my emails, I am now going to contact trading standards and start legal proceedings.”

Helpful Report

Posted 3 years ago

“Recently found shabby on Facebook and ordered a few things including jars and glassware. Really well packed and came quickly Will certainly be using this shop again for unique, high end items for my home”

Helpful Report

Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“great shop lovely items with easy delivery”

Helpful Report

Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“I ordered the Pattern Ginger Jar and I was so pleased with it when it arrived today. It was beautiful, more so than I thought it would be and very good value for money. It was extremely well packaged and protected to avoid any damage during transport for delivery. I’ll certainly order from your company again.”

Helpful Report

Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“We recently moved house and refurbed our kitchen and dining space first. We got our stools and dining chairs from here and they are just beautiful, we get so many compliments on them. I’ve since ordered some accessories which I can’t wait for!”

Helpful Report

Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“I purchased a picture for my daughter who was moving into her own home many months ago. When the picture arrived it was wrapped in bubble wrap and had lots of shabby store tape all over it. We decided not to take it off in case we damaged it and in Friday when she moved into her home we were appalled at the state of it. The picture was in an acrylic frame which was all damaged at the corners and broken and the tape had badly marked the acrylic. The picture was such poor quality not worth the £400 price tag it was selling for. When we called them to explain they were very unhelpful and uninterested. The manger was even worse and had a terrible attitude. I even offered to pay for a replacement frame if they could source us one and she point blank refused to even help us. The picture is so bad it can’t be used, such a waste of money. Will definitely never shop with them again, the customer service is appalling. I would urge you to think before purchasing anything from them.”

Helpful Report

Posted 3 years ago

Thankyou for your feedback Karen. As your order was received over 10 months ago, unfortunately this had passed our returns policy, as stated on our website. Kind Regards, Shabby Store

Posted 3 years ago

“i wish i had read these reviews before i ordered from this website. they have taken payment of over £120 for an order made in February however i have not received the item and they have failed to respond to my email messages, no updates nothing. appalling service. DO NOT ORDER FROM THIS COMPANY!!!! update: since writing a review, i have been contacted by the company & assured that my order should be delivered by the end of April. i was also given an apology & as a goodwill gesture given a voucher to spend with the company. 01/05 well what can i say? I was promised delivery by the end of April, however i have not received anything. No update on delivery status, no response to a further email, to chase up order. This company is a complete joke!!! Do not order from here! Full of lies & only seem to respond if you put a complaint on here! I want a refund asap! further update 05/05/21 still no response to emails with regards to item still not being received, however payment taken by shabby store, many months ago. unable to get through customer services telephone line, even though i am told by the automated system i am 1st in the queue. no response to emails no response to mobile number which i was initially called from in order to resolve issue. This company doesn't deserve 1 star. appalling service but quick to take your money for an item you have not received!!!! save yourself a lot of stress & do not order from here!!! shabby store nothing has been resolved!!! please contact me asap! please return my money!!!”

Helpful Report

Posted 3 years ago

“Ordered 2 velvet grey dining chairs, they were delivered in the 10 working days and great products :) When contacting customer services they responded and were very helpful with my queries.”

Helpful Report

Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

“lovely products and a friendly reliable customer service who always responded to me quickly”

Helpful Report

Posted 3 years ago

Thankyou for your lovely review, Shabby Store x

Posted 3 years ago

Shabby. is rated 3.9 based on 1,164 reviews