minimodelshop.com Reviews

Name: minimodelshop.com
Address: 11 Riverside, Sir Thomas Longley Road, Strood, 11 Riverside, Sir Thomas Longley Road, Strood, Kent
Rating: 4.84

4.8 Rating 1,114 Reviews

96 %

of reviewers recommend minimodelshop.com

4.8

Based on 1,114 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered midday on the Monday and it got delivered at 10am on the Tuesday!! I honestly couldn’t fault the service. Will use again in the future!!”

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Posted 5 months ago

“Very quick getting items from ordering to delievry A++++++”

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Posted 5 months ago

“I’ve only ever bought motorbike models but there my favourite thing I own perfect quality and just amazing to look at I have now bought over 10 models and not been disappointed once”

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Posted 5 months ago

“I love my new Porsche. This is may be the closest I'll ever get to owning one and I am making the most of it. I love the opening doors and trunk; I am already making my 1:24th suitcase and planning a long 1:24th road trip. Off we go!”

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Posted 5 months ago

“Beautiful product at extremely competetive price. It is very llikely that i will purchase further items from them in the future.”

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Posted 5 months ago

“Fab product, car was in pristine condition & I hope my dad will like it.”

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Posted 5 months ago

“All delivered on schedule and models of highest quality.”

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Posted 5 months ago

“Very happy with the product which arrived in excellent time, my grandson is very happy with the model motor bike, he has been playing with it all the time!”

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Posted 5 months ago

“No complaints from me!”

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Posted 5 months ago

“Nice product and good service”

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Posted 5 months ago

“Nothing but praise for this company & product .”

minimodelshop.com 5 star review on 5th August 2024

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Posted 5 months ago

“Model arrived on time & was a very detailed model of land rover”

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Posted 5 months ago

“Item not the colour advertised”

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Posted 5 months ago

Thank you for taking the time to leave your review. We greatly value your feedback. We sincerely apologise for the inconvenience caused by the incorrect color labeling of your product. We get our product information directly from the manfacturer and trust that the information we receive is accurate. This particular model was mistakenly labelled by the manufacturer as Stealth Grey instead of Magnetic Grey. We regret that we did not catch this error sooner. Upon receiving the returned item, we immediately issued a full refund and have also been in contact with you to arrange reimbursement for the return postage fees. Your satisfaction is important to us, and we are committed to ensuring such issues are prevented in the future. Thank you for bringing this to our attention.

Posted 5 months ago

“Very nice shop with a big range of models. Well done accurate models of cars.”

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Posted 5 months ago

“Very prompt response to inquiry and service.”

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Posted 5 months ago

“The model of the F pace is now in Budapest as my friend there actually owns the real car. His eight year old son is very impressed with your model.”

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Posted 5 months ago

“I have bought items before from Mini Model Shop and have had really good service. The website is easy to navigate and purchase from. Delivery has been as quoted and items well packaged.”

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Posted 5 months ago

“Although I was disappointed with my order as it had a scratch, I emailed them and they replied very quick offering ways to solve my problem. Very good models, very good customer service”

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Posted 6 months ago

“Picked up two nice obscure French rally cars at a very resonable orice compared to some other vendors.”

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Posted 6 months ago

“Item intended for my sons birthday was delivered to wrong address by DPD, sadly the MiniModelShop has no identifiable phone number so you have to use email (they ironically supply you with a number days later when looking for feedback) - the first reply from MiniModelShop assumed I was either phenomenally stupid or trying to con them - eg yes It had occurred to me to contact my neighbours... So they waste time suggesting I was wrong and it had in fact been delivered correctly (had they have actually been bothered to contact DPD they would have found this wasn’t the case). So I had to write another email explaining the exact detail to them, they finally took it more seriously and got DPD to launch an ‘investigation’ (this can take 6 days). So I wasted half a day of phonecalls to eventually find out where the actual package was (thanks to one helpful DPD agent) but this was large gated community, impossible to access without door codes. All this took it up to the day before my sons birthday. MiniModelShop suggested they WOULD have sent another but it was their last one. What would have been helpful is for them to have had the courtesy to bother to pick up the phone and make a call to me which they were clearly either too ignorant/lazy/ unprofessional etc… to bother to do. In these particular times an immediate transfer eg BACS refund would have at least enabled me to amend this issue by sourcing a replacement but clearly they felt they’d been paid so why bother doing anything aside from empty gestures . I’m sure they’re normally great but as always the true reflection of any individual, company or country is how they respond when there’s a problem and MiniModelShop are clearly the most uncaring, laziest and unprofessional bunch I’ve had the misfortune of dealing with in a very long time. Please, please, please only order from these people if time is very much on your side and you can afford to re-purchase what you want from somewhere else whilst these guys sit and do nothing to help . Ps I still do not have the package.”

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Posted 6 months ago

We are truly sorry to hear about the issues you experienced with your recent order. We understand how frustrating and disappointing this situation has been, especially given the importance of your son's birthday gift. Firstly, we apologize for the inconvenience and any confusion regarding our contact information. Our phone number is included in the order confirmation and dispatch emails, and it can be found on our general information page on our website. We ensured that we responded to your emails promptly, and we assumed that this was your preferred method of communication. We made extensive efforts to resolve the issue with the courier, but we acknowledge that our communication could have been more effective if we had spoken to you by phone. We understand the frustration of having to make numerous calls yourself. Our normal procedure would have been to send a replacement, however we did communicate that this was not possible due to lack of stock. With regards to offering an immediate refund, we did offer this as soon as the courier confirmed that the parcel could not be retrieved. Your feedback highlights areas where we need to improve, and we are committed to making the necessary changes. We deeply regret the distress this situation has caused you.

Posted 6 months ago

minimodelshop.com is rated 4.8 based on 1,114 reviews