Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,471 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

This dog loved his Bonio...lol Millbry Hill Review From Dog

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Millbry Hill 5 star review on 11th February 2025

425

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID THIS COMPANY. Sent horse feed with a hole in it and was clearly gone off. None of my horses would touch it despite having been on that feed for a year and never had a problem. Phoned up and the women was useless so then emailed with photos almost a month ago and still haven’t heard anything. Terrible customer service. Will not be buying from them again.”

Helpful Report

Hi Purdey, Thanks for taking your time to leave a review. The reason we were unable to help you is because you have had this feed for a significant amount of time before reporting this issue to ourselves. We there for cannot confirm if this damage had happened whilst in transit or has been done when you have moved the goods yourself. The horse feed wouldnt be off. All of our feeds have a quick turn around from the date we receive them to dispatch as we are also a wholesalers and we would not dispatch any goods that were either out of date or damaged. Kind Regards, Millbry Hill.

“Good value for the product, and delivery was quick, even over the holiday period!”

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“very good service and fast delivery”

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“Really impressed with how quickly the website order was turned around especially as it was placed close to Christmas. Easy to use, great service, would recommend”

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“Very helpful customer service and item arrived promptly. Thank you.”

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“Great service and communication, great products, will happily use again.”

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“Placed an order on the 25th sept, received part of my order didnt not receive my shires wessex saddlepad, contacted them via email, got no response, Opened a paypal dispute, got correspondance they would look into it, so I closed the case! BIG MISTAKE!!!! Still have not received my saddlepad. WILL NEVER BUY AGAIN !!!!”

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“Brilliant service. Boots arrived 5 days before ETA. Thank you”

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“Ordered just before Christmas and received my order within a few days. The rug was the ideal type with chest straps and a good quality ATVs good price. Great value for money.”

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“Very pleased with the service would definitely recommend you to friends.”

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“Fantastic service and fast delivery”

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“Was very happy with the service i have received from Millbry Hill....until I had to return a parcel. I wasn't told that the returns form I was sent has a reduced fee section further down the form. The outcome was that I paid substantially more to return my item. When I spoke to someone at Millbry Hill I was told...' with all due respect its not my fault you did'nt read the whole page on returns'!! The download returns button was the first thing you see and anyone would have done the same as me!! Perhaps it is a way of them not having to subsidise the post costs!!”

Helpful Report

Hi Karen, Thanks for taking the time to leave a review. We are glad to hear you were happy with the service you have received. The Returns information page has everything on there that you would need to complete a return yourself. At the top of the page there is the downloadable returns form and then just a little further down the page there is an option for a downloadable and prepaid Royal Mail Returns Label. This is what you need to use to get a return for the cost of £4.99. A returns for can be put in if you wish as it helps us indicate this is your order. I can confirm its not a way of us having to subsidise costs, if a return isnt suitable and you wish for a refund, the cost of the return is always the customers. Its just us trying to make it easier for our customers by providing a returns service. Kind Regards, Millbry Hill

“Very efficient and order was delivered to the Richmond store . Unfortunately the Barbour coat didn’t fit so I returned it to one of the very friendly and helpful lady who processed my return .”

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“Fantastic”

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“Prompt efficient service. Very pleased.”

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“ordered my favourtite newton truffle dog bed and it arrived the next day thank you so much greatly appreciated woof woof”

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“Excellent, from accurate description on web site to ordering to very prompt delivery”

Millbry Hill 5 star review on 30th December 2020

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“Excellent service and communication”

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“I ordered Christmas presents and they turned up with in a few days and was kept posted what was happening from start to finish , would defo order from here again thankyou so much for excellent service”

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“Very quick delivery on a bulky item - despite it being just before Christmas, so no complaints! Website really easy to navigate.”

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Millbry Hill is rated 4.7 based on 4,471 reviews